In general, my clients' use case for NAKIVO Backup & Replication involves small business customers who would like to build physical and logical independent backup solutions with a small budget, and of course all Synology or maybe QNAP are the most popular here in Latvia. Other vendors require generic servers and Windows licenses, but NAKIVO Backup & Replication only requires a small box and can work with limited resources.
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Backup solution delivers reliability and speed, while offering notable customer support
What is our primary use case?
What is most valuable?
Functionality-wise, NAKIVO Backup & Replication does great backups for Proxmox and VMware infrastructures that I work with on a regular basis. However, it makes working with Office 365 backups rather difficult, as it's very slow, and I have several customers who are quite disappointed with NAKIVO Backup & Replication about this.
The slowness is not about integration but due to how it's built; it's very slow and perhaps this is because it works on NAS devices or network-attached storages with their limited resources. Recently, I found out about one disadvantage of the NAKIVO agent that works on physical servers; they certified that they do not have a block tracking mechanism for physical Windows servers, so if a server is huge, say several terabytes, it cannot perform incremental backups and reads all the drives each time, which has left several of my customers suffering from this issue.
What needs improvement?
If we compare NAKIVO Backup & Replication with Veeam, it has slightly worse deduplication rates as it uses a 4 megabyte block by default, which is huge, and I have a 400-person customer for whom this product was not able to be used at all.
While it's possible to manually change the block size using expert settings, the default 4 megabyte replication block contributes to the slower deduplication rates compared to Veeam's 128-kilobyte blocks, which are much smaller and thus yield higher deduplication rates. However, NAKIVO Backup & Replication does send emails and monthly reports, including SLA coverage reports, which I find useful.
For how long have I used the solution?
I have been working with NAKIVO Backup & Replication for six thousand days.
What do I think about the stability of the solution?
I would rate the stability of NAKIVO Backup & Replication between seven and eight out of ten.
What do I think about the scalability of the solution?
The scalability rating is the same as stability.
How are customer service and support?
Regarding NAKIVO Backup & Replication technical support, I believe they provide better support than Veeam due to their very good reaction time, which is usually just a few hours. In most cases, NAKIVO engineers try to connect to the remote system, organize a remote session, and troubleshoot the issues. In contrast, with Veeam basic support, you will have to handle most troubleshooting steps yourself, while Veeam engineers typically just send you instructions, and their production support is very pricey.
How would you rate customer service and support?
Positive
Which other solutions did I evaluate?
When comparing NAKIVO Backup & Replication to its competitors, my opinion is that for customers looking for the most affordable solutions, it would definitely be NAKIVO Backup & Replication. However, if customers are looking for immutable backups, which have been a must-have feature for the past two years, they would probably choose Veeam since it supports those options. NAKIVO Backup & Replication is building their immutable technology just to be compatible but it could be hard to compete with Veeam.
What other advice do I have?
As an integrator, I currently work with NAKIVO Backup & Replication and am not the end user, so I work with almost all backup vendors. I would rate NAKIVO Backup & Replication an eight out of ten overall, as it's a good product.
My perfect solution
What do you like best about the product?
Super easy integrate and to set up. A great user experience to manage all my VMs Backup.
Great support from the team.
Great support from the team.
What do you dislike about the product?
I've not seen any problem yet. So I'm still super happy!
What problems is the product solving and how is that benefiting you?
I'm using it to backup on AWS S3 all my VMs from different servers
Reliable, user-friendly, fast customer service, easy to set up, affordable
What do you like best about the product?
Delivers what was promised in the advertisement, hence a 10 out of 10 star rating.
What do you dislike about the product?
I don't know any disadvantages, we use it every day and it just works.
What problems is the product solving and how is that benefiting you?
No idea what the question is supposed to be, problems are there to be solved and we were able to do that successfully with Nakivo!
Amazing Experience
What do you like best about the product?
Nakivo is one of the most reliable backup tools due to its wonderful pricing and good value; it is helpful when budget cuts are necessary. As pricing flexibility is so important for a lot of businesses, Nakivo delivers through it’s outstanding features enabling effortless data backup, recovery, and replication processes over virtual, physical, and cloud infrastructures. Intuitive interfaces and easy-to-implement features make Nakivo a wonderful meeting all the requirements a project pertaining security, protection, and compliance. Achieving cost-optimization when protecting sensitive organizational data, nakivo proves its excellence again with incremental backups, quick recovery, and strong encryption.
What do you dislike about the product?
Everything is amazing with this tool , Our Customer prefer Nakivo in all their projects.
What problems is the product solving and how is that benefiting you?
The most important Issue in many project is the Budget, Nakivo have amazing solution with an amazing price.
Solid software with excellent value for money
What do you like best about the product?
The software is simple to install and maintain. It supports installation on a wide range of devices, including legacy NAS systems. This made it easy to integrate into our environment. We use it for daily onsite and offsite backups. The company provided excellent support for the initial setup. The price is excellent considering the functionality.
What do you dislike about the product?
The NAKIVO director software is too resource hungry to run on our old Synology NAS. So we had to set up an extra VM to run the director. But this is only a minor issue.
What problems is the product solving and how is that benefiting you?
We use it for daily onsite and offsite backups of our virtual machines.
Great Back Up Solution
What do you like best about the product?
We have been using nakivo for quite sometime now and frequently, its an easy to use solution and easy to implement, great interface!
The customer support team is always available 24/7 and very responsive. The enterprise edition is really effective.
The customer support team is always available 24/7 and very responsive. The enterprise edition is really effective.
What do you dislike about the product?
the solution has been great and we have nothing to complain about.
What problems is the product solving and how is that benefiting you?
Keeping our data safe and backed up
A simple and economical reliable backup program.
What do you like best about the product?
Simple setup, easy backup generation and management with the option to build across multiple platforms (local, NAS, cloud), backup immutability, and quick technical support.
What do you dislike about the product?
not problems faced as per 6 month using for server backup
What problems is the product solving and how is that benefiting you?
Simplofy the backup and restore process
NAKIVO Backup review
What do you like best about the product?
We really like how software is designed. We also like how it performed compared to other similar vendors that we reviewed.
What do you dislike about the product?
We did not find any negative things to report,
What problems is the product solving and how is that benefiting you?
We now can backup Proxmox images with much better quality and efficiency then before.
I tried NAKIVO Backup before we purchasing it and I am very happy with the product
What do you like best about the product?
I have used Veeam backup in the past but it didn't work with VMware version that I have and then I tried NAKIVO Backup & Replication and I am very pleased with it.
What do you dislike about the product?
so far nothing to dislike about the software
What problems is the product solving and how is that benefiting you?
Backing up image of my VMs
Great backup software
What do you like best about the product?
Simple installation, easy job backups, efficient restore backups and excellent technical support
What do you dislike about the product?
Nothing, the product is excellent and valid. I didn't find any problems.
What problems is the product solving and how is that benefiting you?
Simplicity in managing backups of both VMs and physical machines.
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