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External reviews

437 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Samuel A.

Awesome observability tools

  • April 19, 2023
  • Review verified by G2

What do you like best about the product?
Fast way to get information about deployed code in production
What do you dislike about the product?
It can be high cost in case you want all the team with complet access
What problems is the product solving and how is that benefiting you?
Keep the team update with alerts about error in the code, and great tool to follow how new code is woking, early detection of errors, timings and alerts


    Computer Software

Monitoring could be easier

  • April 18, 2023
  • Review provided by G2

What do you like best about the product?
It helps you find issues and investigate.
What do you dislike about the product?
The navigation is not very clear.
The graphs sometimes are unreliable.
What problems is the product solving and how is that benefiting you?
It helps to investigate infrastructure and performance issues.


    Market Research

Exploring users redemption issues as a customer support agent

  • April 06, 2023
  • Review verified by G2

What do you like best about the product?
New Relic provides real-time visibility into the performance of your applications and infrastructure, allowing you to quickly identify and resolve issues.The New Relic app allows for collaboration among team members, enabling better communication and faster issue resolution.
What do you dislike about the product?
I can tell you that New Relic is a well-respected and widely used application performance monitoring tool that has many useful features and benefits for businesses and organizations. However, like any software or service, it may not be the right fit for everyone, depending on their specific needs and requirements.
What problems is the product solving and how is that benefiting you?
New Relic helps to identify and diagnose application performance issues, such as slow page load times, high error rates, and long response times. New Relic provides insights into how applications and infrastructure are performing at scale, helping organizations to identify and resolve issues related to growth and expansion.


    Narek.G S.

To identify and troubleshoot issues that customers are experiencing

  • April 04, 2023
  • Review verified by G2

What do you like best about the product?
It is a powerful application performance monitoring tool that provides real-time insights into the performance of applications, servers, and databases, it's allowing me to quickly identify and troubleshoot issues.
What do you dislike about the product?
One thing I dislike about New Relic is its user interface, which can be overwhelming and confusing, particularly for new users. The platform has a lot of features and options, which can make it difficult to navigate and find the information that you need.
What problems is the product solving and how is that benefiting you?
It provides real-time visibility into the performance of our digital services, which can help me identify and troubleshoot issues more quickly and also helps me identify trends and patterns in customer behavior, which can inform our support strategies and improve the efficiency and effectiveness of our support team.


    Ashish K.

New relic review

  • March 24, 2023
  • Review verified by G2

What do you like best about the product?
Its a very agile toll for monitring your application databases and microservices.
What do you dislike about the product?
Sometimes metrics takes time to refresh and sometimes it shows incorrect data as well.
What problems is the product solving and how is that benefiting you?
It is a very vital tool for monitoring and alerts in our organisation. It helps us in getting alarms in advance if anything happens to our system. Also we are able to minotor every single API which again is very useful for system stability.


    Vivek P.

NewRelic Reviews

  • March 23, 2023
  • Review verified by G2

What do you like best about the product?
Easy way to monitor the application metrics and see all the things in visual form on the new relic UI. The best part of it is that you can easily find all the reasons behind any production issue or slowness.
What do you dislike about the product?
The support system is also very poor, many times find issues in some APM monitoring and try to reach them to find the solution ASAP but it was not good as we expected. Newrelic new UI is very complicated, compare to the old UI.
What problems is the product solving and how is that benefiting you?
To prevent the production outage and slowness by getting the alerts from it.


    Piyush M.

One point for all monitoring requirnments of microservice

  • March 22, 2023
  • Review verified by G2

What do you like best about the product?
It provides the metrics in that manner we can check our application's performance and increase its availability.
Alerting of new relic is one of the best.
It is too easy to integrate
What do you dislike about the product?
It is too costly for low-budget startups rather than it is too good.
What problems is the product solving and how is that benefiting you?
It helps me to monitor my applications and to get the alert when something unexpected is happened. Its response time graph helps me alot to keep my application up and highly available for client


    Deep C.

Reviews of newrelic

  • March 21, 2023
  • Review verified by G2

What do you like best about the product?
Newrelic is the best tool for monitoring the JVM metrics, like response time and infra health. And also help to manage the microservice's health and configure to alert metrics as convenient for the user to run infra smoothly.
What do you dislike about the product?
It's very costly, and the new relic has updated the new ui, where we cannot find the metrics by instance (JVM) wise to find out the root cause. Very delayed response time from the support team. Many times also find minor bug.
What problems is the product solving and how is that benefiting you?
New relic is helping us find the root cause of service outages and take action before client impact. It's beneficial, and the most trustworthy matrics are the provider.


    Asim N.

Pros and Cons of Using NewRelic

  • March 08, 2023
  • Review provided by G2

What do you like best about the product?
The good points about newrelic are:
1. Compact, clear, and understandable application overview
2. Real-time tracking and effective alerts
3. Code function level tracing with groups
4. Database latency tracing and each group tracing with respect to different actions
What do you dislike about the product?
The bad points about newrelic are:
1. Not suitable to find RCA, but can tell you something is wrong, for example, it can't tell you which line of code is causing the problem
2. Dashboard customization options are not available
3. There are not a lot of metrics it tracks, it just tracks the important ones.
What problems is the product solving and how is that benefiting you?
We use New Relic for tracking the application metrics like latency, p95, p99, and mean time, and its dashboard is the first thing we track after any release. It can tell you when something goes wrong, it has alerting policies and can push alerts on the mail and even slack channels which is very useful.


    Disha J.

Using new relic for crash analysis, user journeys, funneling

  • February 10, 2023
  • Review verified by G2

What do you like best about the product?
New Relic is easy to integrate, updation of code is easy with a single line, new relic dashboard is very user friendly.
What do you dislike about the product?
nothing to dislike here but only thing is a person needs to have a basic idea of how to run queries (similar to sql queries). But this can be easily overcome for a new person by keeping a handbook of all the queries to be run to get a report.
What problems is the product solving and how is that benefiting you?
Using new relic mostly to identify and debug crashes in production. How and what of a fail case, steps to reproduce that bug is what i use new relic primarily for.