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External reviews

436 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Eugene F.

New Relic: Best in Class

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
The browser monitoring provides great insight into client experience. The ability to run complex NRQL to gather and visualize data. Versatility of the synthetic monitoring.
What do you dislike about the product?
Not being able to run NRQL across sub-accounts. Lack of mass configuration options across sub-accounts.
What problems is the product solving and how is that benefiting you?
We are able to keep track of uptime and ensure that various website operations are functional to ensure our clients business is not impaired.


    Public Safety

Optimizing Web Application Efficiency Using New Relic's Monitoring Tools

  • May 07, 2024
  • Review verified by G2

What do you like best about the product?
Since we implemented New Relic on our web application, we have been able to detect and fix issues faster, and even before they can happen. It allows us to visually diagnose and monitor what's going on.
What do you dislike about the product?
We don't get a better idea in some issues as for what's going on, but I believe it's a lack of implementation on our end.
What problems is the product solving and how is that benefiting you?
It helps us detect issues to apply hot fixes faster than before. It even allows us to prevent some of them from happening as we monitor closely our web applications.


    Tor Håvard W.

Get complete control over your IT stack

  • May 07, 2024
  • Review verified by G2

What do you like best about the product?
I like how easy the tool is to use and who it gives us quick insights to core problems wherever they occur. It helps our developers see their code performing in real time and it gives them spot on analyses where errors and bottlenecks are found.

New Relic agent also collects a lot of insightful data from customers usage of frontend web and app services. With the easy to create Dashboards we are sharing a lot of customer usage data with the business units.

The custom events ability gives us also good value. We send in relevant business data so we can analyze business processes and see them in a larger perspective.
What do you dislike about the product?
There isn't that much to dislike actually. It's a pricy product indeed.
What problems is the product solving and how is that benefiting you?
New Relic solves MTTR (Mean time to resolution) when issues occur. Customers experience shorter downtimes and fewer errors in our services. We went from an app score of 2 to 4.2 in 9 months after we started using New Relic and rolled out agents on all our apps.

When issues occur we get quick and precise alerts to the right people. Few false positives when rules are set up right.


    Cody F.

Great insights, at a cost!

  • May 06, 2024
  • Review verified by G2

What do you like best about the product?
Very in depth metrics, traces & monitoring. Helpful when debugging.
What do you dislike about the product?
Costs rise exponentially with large scale applications. New Relic recently changed their pricing structure resulting in our bill tripling.
What problems is the product solving and how is that benefiting you?
When debugging a slow part of the application or tracing down a niche bug


    Kristen S.

Easy to track issues

  • May 06, 2024
  • Review verified by G2

What do you like best about the product?
The ability to track issues and relate them to all pieces of my estate plus deployments
What do you dislike about the product?
It takes a while to get used to the navigation of the site.
What problems is the product solving and how is that benefiting you?
Tracking behind the scenes error to front end/user errors.


    Newspapers

Excellent monitoring with hassle-free installation and configuration

  • May 06, 2024
  • Review verified by G2

What do you like best about the product?
The east of configuration and the excellent in-depth information we get from it
What do you dislike about the product?
The only thing that would make it more appealing would be if it cost less
What problems is the product solving and how is that benefiting you?
Insight into site operation


    Veterinary

Easy to integrate with AWS

  • May 05, 2024
  • Review verified by G2

What do you like best about the product?
Easy to integrate with AWS, as well as javascript and PHP apps. Provides lots of detailed information about the operation of apps and cloud services.
What do you dislike about the product?
By default ships a lot of data. Initially difficult to separate the signal from the noise. They have a good online university and support program to help reduce the scope of telemetery.
What problems is the product solving and how is that benefiting you?
Surfacing anomaly alerts in application operations, and providing distributed tracing across microservices architectures.


    Internet

New Relic helps drastically decrease troubleshooting time!!

  • May 03, 2024
  • Review verified by G2

What do you like best about the product?
The amazing amount of insight it provides about our servers. We are able to view logs, infrastructure data, IP info, and also monitor key endpoints!
What do you dislike about the product?
Can be slightly cost-prohibitive when needing to have many admin users with a lot of access in a larger company.
What problems is the product solving and how is that benefiting you?
New Relic is helping us monitor our sites, number one... limiting down time, and proactively preventing down time by helping us monitor logs and help review issues that happened and prevent from happening again, and see issues before they arise with key infrastructure monitoring such as CPU/Memory/Disk Space, etc..


    Computer Software

Great tool for diving into DevOps metrics and logs

  • May 03, 2024
  • Review verified by G2

What do you like best about the product?
Easy access to your huge amount of operational data.
What do you dislike about the product?
Expensive tool that takes some time configuring. License overview a bit difficult to understand.
What problems is the product solving and how is that benefiting you?
We need to observe all components we run in the cloud and always be able to dig into very specific issues. New alRelic is a great tool in that regard.


    Cory C.

New Relic is a go to tool for us in observability

  • May 03, 2024
  • Review verified by G2

What do you like best about the product?
New Relic shines in it's ease of integration, data collection and presentation, and it's slick dark theme!
It's an easy tool to get massive amounts of important information on ways to impove our APIs every day.
Integration is simple and swift and the customer service is top notch!
What do you dislike about the product?
Main downside is only the cost really. For smaller companies is can be hard to justify but it is worth it if you can get the confidence in your services.
What problems is the product solving and how is that benefiting you?
New Relic is helping us diagnose bottlenecks in our API response times. We have improved our responses massively and since then our users have seen incredible improvements and quality of our service.