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Easy to use API and great support
What do you like best about the product?
Swiftype's support team is super helpful, friendly and prompt with replies.
What do you dislike about the product?
Swiftype is a very full featured engine with a great API so I don't really have any complaints
What problems is the product solving and how is that benefiting you?
Allowing users to easily filter and find the products they need.
Recommendations to others considering the product:
It's easy to useand easy to implement
Swiftype Site Search is simple and powerful
What do you like best about the product?
The tool is easily configurable and allows for lots of customization. We frequently found users searches revealed we had content gaps that should be addressed. Our analytics team benefited directly from the amount of data we were able to get out of the tool.
What do you dislike about the product?
No complaints from me. I honestly cannot think of a time when I was disappointed with the tool.
What problems is the product solving and how is that benefiting you?
As we rapidly prototyped websites and wanted to do A/B testing, Swiftype allowed us to stay agile and get the data we wanted. Our clients were impressed with the speed and utility of Swiftype's site search.
Recommendations to others considering the product:
Swiftype is easy to use, powerful, and reasonably priced while providing a top class solution.
Great, product
What do you like best about the product?
The features included in Swiftype are exceptional. They have great support and are willing to help with integration. The API has good documentation. Their team is willing to help where needed.
What do you dislike about the product?
So far there is very little to complain about. The biggest would be the autocomplete feature counts too many queries against my account. The API documentation could use better example code.
What problems is the product solving and how is that benefiting you?
We lost Google Site Search and found Swiftype as a replacement. It is cheaper and has more options to configure. It was a great move.
Recommendations to others considering the product:
A good product.
Solid product, Excellent Support
What do you like best about the product?
Set-up and install was quick and easy, even for multiple sites. Customized result rankings are a key feature for us (although if you have a ton of results, it can be a little tedious to go through) that is also easy to use, along with the ability to create synonym sets for various search terms. Many of our search terms have variations or are easily misspelled, so the synonym set has greatly reduced the number of empty searches that users were experiencing.
What do you dislike about the product?
Theming of the search bar and results isn't exactly intuitive and can require a little guidance. Some pieces could use an upgrade (such as the color picker) to make it easy to theme based on your branding guidelines.
What problems is the product solving and how is that benefiting you?
We needed a more customizable solution for pulling search results from multiple databases. Swiftype has allowed us to remove barriers we faced with custom search results and real time suggestions.
Recommendations to others considering the product:
Customer service is fantastic, so don't be hesitant in reaching out to them with any questions, especially pre-sale. Take the demo they offer, it can really help you understand if this solution will work for you or not.
Simple and Intuitive Replacement for Google Search
What do you like best about the product?
The coding was simple and integrated into our site flawlessly. The search functions offers greater capability than we had with Google Search and delivers useful analytics.
What do you dislike about the product?
I am not sure why I haven't heard of Swiftype before we were forced to migrate. I think this would have been a valuable search engine for our site years ago.
What problems is the product solving and how is that benefiting you?
We can track what products are being searched the most, which provides insight to what is relevant. Our company is also benefiting from the predictive search since many of our products have multiple names.
Easy to use, easy to understand.
What do you like best about the product?
I love how simple and easy to use their platform is. Our previous on-site search system was very complicated and didn't make it easy to see the low-hanging fruit. I also really enjoy utilize the result ranking tool and the analytics.
What do you dislike about the product?
I do wish that you could get more of the synonym features without having to jump up to a much higher price point. We are a small company and just can't afford to spend that much on-site search.
What problems is the product solving and how is that benefiting you?
We have gotten a lot better at analyzing the site searches our customers are making because Swiftype has excellent analytics and insights. We have also gotten a lot better at creating pinned search results so that we control what our customers find when they search on our site.
Recommendations to others considering the product:
If you can afford it, I would suggest getting the enterprise version. It's a higher price, but you get more features.
Easy to use
What do you like best about the product?
It's quick and easy to customized. I like that any change or preferences I make is instantly reflected.
What do you dislike about the product?
I wish it was initiative, like misspelled words could be matched automatically to something similar. Keeping up with synonyms is impossible, since people spell things in so many ways.
What problems is the product solving and how is that benefiting you?
What people are looking for, and how they misspell things.
Very good
What do you like best about the product?
Understand fully which features you need and how you will use them before buying.
What do you dislike about the product?
Before I could not control what shows up on our search results
What problems is the product solving and how is that benefiting you?
Now I could not control what shows up on our search results
Developing with Swiftype is quite easy with detailed documentation and high-qaulity support
What do you like best about the product?
Swiftype's documentation is very extensive and thorough, which was extremely helpful in the development process. Support staff was frequently very quick to respond with detailed and helpful responses , not to mention a cheerful attitude, making for a pleasant experience.
What do you dislike about the product?
So much documentation did take a lot of time to digest. Perhaps the addition of of video step-by-step tutorials for the jQuery plugin integration might be helpful to first-time users of Swiftype's Advanced features.
There are numerous differences between Swiftype and Google Custom Search, which was in my experience the most popular custom search integration for many clients I had worked with. Since Google is deprecating their Custom Search product, I think that for clients switching form Google to Swiftype, a comparison article would be helpful in working on transition projects.
There are numerous differences between Swiftype and Google Custom Search, which was in my experience the most popular custom search integration for many clients I had worked with. Since Google is deprecating their Custom Search product, I think that for clients switching form Google to Swiftype, a comparison article would be helpful in working on transition projects.
What problems is the product solving and how is that benefiting you?
Customized site search with advanced filtering capabilities build with JavaScript using their jQuery plugins
A welcome oasis for a Google CSE migrant
What do you like best about the product?
The ability to shape and guide the returned results to ends that benefit your business model is well handled. Features in this area are what make Swiftype rise above simply replacing our Google services.
In the midst of set-up I've had the need to contact support and I always found them helpful and quick responding. Providing code samples and links to relevant resources.
In the midst of set-up I've had the need to contact support and I always found them helpful and quick responding. Providing code samples and links to relevant resources.
What do you dislike about the product?
While Swiftype presents good value relative to their competitors it's still a bit uncomfortable getting used to a search service so much more expensive than Google. Again, not a Swiftype specific issue but just market reality.
Historically they used to have a low-cost tier for small WordPress sites and they've eliminated that from their model. I wish they still had that for my personal sites away from work.
Historically they used to have a low-cost tier for small WordPress sites and they've eliminated that from their model. I wish they still had that for my personal sites away from work.
What problems is the product solving and how is that benefiting you?
We were seeking a graceful migration off of our Google CSE services and ended up with a services that supports the use of site search in a much more business-model proactive way.
Recommendations to others considering the product:
If you're migrating from Google CSE and want to get parity functionality and then some without an overly complex integration process then Swiftype is worth checking out.
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