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Frictionless Search Experience
What do you like best about the product?
Indexing in easy with various types and options. System never fails to fetch the accurate data.
What do you dislike about the product?
Nice to have the Bulk delete with in the Engines.
What problems is the product solving and how is that benefiting you?
No downtime for the site search and Product search. JSON response is so flexible to deliver the data with various Filters.
Recommendations to others considering the product:
More reliable site search to Integrate and get sclaed to the Enterprise Search.
Efficiently Replace Google Custom Search
What do you like best about the product?
Ease of setup, good support, an API, the ability to customize result rankings.
What do you dislike about the product?
The color picker. A more robust color picker for color options i.e. HSL or RGB sliders etc
What problems is the product solving and how is that benefiting you?
When Google dropped support for Custom Search Engine's in the private sector, Box Clever was looking for a solution to get our clients ad free search without having to build our own index. Swiftype Site Search was able to accommodate that with ease. They even worked with use to build out a special pricing plan to fit our Volume needs.
Recommendations to others considering the product:
Get a demo of the product, or trial run. Don't be afraid to ask for changes to plans if they don't fit your needs out of the box.
Seamless transition from now-defunct Google Search Engine
What do you like best about the product?
We love being able to drag and drop the page order displayed for a particular search. Before Swiftype, someone searching "cloud" on our site might see a blog post about the cloud before seeing a cloud service product page. That's a big deal.
What do you dislike about the product?
Our business relationship with Swiftype has been a series of pleasant surprises since day one. No complaints.
What problems is the product solving and how is that benefiting you?
We were in a time crunch with Google sunsetting its search appliance, and we needed a replacement by August. We checked out all the major search players, but Swiftype was the only company with the features we cared about: usability for techies and non-techies, search engine customization (design, features), and a cost similar to what we paid at Google.
Recommendations to others considering the product:
Do you want your website's search functionality to work? Use Swiftype.
Swiftype was the answer to our needs!
What do you like best about the product?
Customer service is outstanding; implementing Swiftype on our site with its API was very helpful; the analytics and ability to configure our site search engine is outstanding!
What do you dislike about the product?
A couple of Swiftype features could not be used because we are using their API, but very minor stuff.
What problems is the product solving and how is that benefiting you?
Google Search did not renew our site license (and many others), and so we needed a site search alternative quickly. Swiftype was the answer!
Recommendations to others considering the product:
No cost to try Swiftype on a trial basis.
X-pack functionality is a game-changer
Being able to use X-pack functionalities like security, monitoring and alerting has made it much easier for us to secure and optimize our elasticsearch experience. Role-based access control (RBAC) that is part of X-pack security was an essential part of our decision to move to Elastic Cloud.
Swiftype Site Search
What do you like best about the product?
There are three big elements that I love about this service: 1) The ability to customize metadata and affect the ranking of returns based on that metadata. 2) The ease of customizing our results displayed to the user. 3) The ability to re-index our website or individual pages on demand.
What do you dislike about the product?
So far, nothing. Before making the decision to use Swiftype I tested two or three other search providers. None were anywhere near as easy to use as Swiftype.
What problems is the product solving and how is that benefiting you?
We have used Google Site Search for several years and have been frustrated with our lack of control in indexing content and returning data with customized sorting.
Recommendations to others considering the product:
Swiftype has been extraordinary in providing support. We only needed support because of our highly customized implementation of their service. In another implementation we used their default options and it was incredibly easy.
Swiftype changed the game for us
What do you like best about the product?
The speed of creating an engine for deployment on a new site can't be beat. And Swiftpe takes UX very seriously. The rankings/weight/synonyms settings make customizing your results a clear and satisfying task. My weekly analytics email is now essential to our content planning and overall governance. This is a product that can be appreciated by developers, designers, writers, marketers, analysts and any other members of a web team.
What do you dislike about the product?
I am sometimes unclear on the process for indexing new content.
What problems is the product solving and how is that benefiting you?
We have a lot of sites and Swiftype has made deploying search a non-issue. We're now adding it to every new site we build. Prospects come to our sites looking for information and I can trust that we're able to return that information in a fast and clear way—and styled to fit each site's design.
Exceptional customer service, excellent product
What do you like best about the product?
The customer service has been excellent. The response time for customer service is above the industry average. The autocomplete is a bonus that adds value to the product.
What do you dislike about the product?
The dashboard. It is often difficult to find how to remove and add urls especially if the url has been deleted.
What problems is the product solving and how is that benefiting you?
Site search was paramount to the success of the business. Increased sales and customer satisfaction.
Recommendations to others considering the product:
For an internal site search, it's the best solution. Once implemented, it's easy to maintain and very convenient to have the headache of site search off-loaded to someone else. The search is powerful and fast.
Full-featured but simple search
What do you like best about the product?
Swiftype balances flexibility with simplicity. At one extreme, you can do all sorts of customizations - set up synonyms, rank results by hand, tweak the search algorithm by changing weights, even index content programmatically with their API. At the other extreme, it's very easy to set up a crawler-based engine - set it and forget it, it just works.
What do you dislike about the product?
Most troubleshooting involves emailing a ticket and waiting a day or so for a reply. The responses are detailed and helpful, but it would be nice to have a little faster service. However, my support tickets have all been very technical or on advanced topics; I haven't needed to contact support for anything mission critical.
What problems is the product solving and how is that benefiting you?
Swiftype allows us to search across about 15 different domains. As a university, we have a lot of different vendors and systems, so we can't just consolidate everything on a single website. Swiftype helps all of our audiences - current students, prospective students, alumni, parents, faculty, and the general public - find the content that's relevant to them.
Recommendations to others considering the product:
Take the free trial. It's very easy to set up and show some of the improvements you'll see.
Swiftype has changed the way users use our site
What do you like best about the product?
How easy it was to implement! I just installed their Wordpress plugin, added a search box, and all of a sudden it was working. We used the plugin for about two years and then once the tech team had more bandwidth we implemented the site crawler.
What do you dislike about the product?
I was unable to combine multiple Wordpress installations
What problems is the product solving and how is that benefiting you?
Our website has over 600 pages so it could get very difficult for users to find the page they are looking for. With Swiftype we can make sure that the most important pages show up first.
Recommendations to others considering the product:
Go with the Crawler not the wordpress plugin if you have time to implement it.
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