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Great improvement to our site search!
What do you like best about the product?
Ease of use of the interface. It was easy to get up to speed quickly.
What do you dislike about the product?
Search results did not handle our product #s as well as I'd hoped.
What problems is the product solving and how is that benefiting you?
Our native site search was very poor and we need an alternative.
SwifType has really helped with our e-Commerce site
What do you like best about the product?
We like the ability to use the API to customize our search process. The API documentation was thorough and allowed us to get up and running very quickly.
What do you dislike about the product?
We need some better granular controls for ensuring the proper items are returned in a given order. The beginning level does not include any form of phone support, which is often needed to quickly resolve simple issues.
What problems is the product solving and how is that benefiting you?
We are putting in many different aspects of searching, browsing, and auto complete. We have easily integrated with our ERP and are using facets right out of the box.
Recommendations to others considering the product:
If you are looking for a solution that is easy to implement with various site solutions and ERPs, this one is right for the choosing. You can leverage the API easily with minimal experience, and have a search solution up and running in no time.
Analytics simplified
What do you like best about the product?
The ability to check the most popular searches and compare the results with the previous day, week or month provides a very powerful tool on what to improve.
What do you dislike about the product?
The weekly percentage could be biased. I prefer seeing all daily, weekly and monthly changes in the summary.
What problems is the product solving and how is that benefiting you?
As a user, seeing how the contents of the website are being searched and being able to easily see what needs to be improved, for example from the search keywords that did not produce any results.
Easy to hook up and use
What do you like best about the product?
Swiftype is easy to configure - especially setting up the crawl. The Swiftype people are responsive and easy to work with as well.
What do you dislike about the product?
There should be an easier way to search secure intranet sites. That will take a lot more work
What problems is the product solving and how is that benefiting you?
We replaced the now defunct Google Cloud search. Good alternative.
Great tool and easy to use
What do you like best about the product?
You can group searches by synonyms identified from the insights report
What do you dislike about the product?
You can't block internal IPs from showing in the reports
What problems is the product solving and how is that benefiting you?
We were looking for an internal search engine that had responsive design, auto-complete and could easily be indexed against very specific content.
Recommendations to others considering the product:
Have the free trial and put it somewhere prominent on your site. You'll quickly see if users are looking for content you hadn't thought of yet.
Simple and straightforward search engine
What do you like best about the product?
I love how easy it was to get up and running. No one in my company had any previous experience with adding a custom search engine and with Swiftype we were up and running in 24 hours.
What do you dislike about the product?
I dislike the lack of control for differentiating between common words and strings of words. For example, a common problem we had is that a user would search for "gluten free" and a bunch of results would show up that included the word "free" but not the word shipping. This is likely a limitation of search in general, so idk if it's fair to hold that against Swiftype.
What problems is the product solving and how is that benefiting you?
Our users trend towards "search first" navigation. Being able to give them that quickly without having to make significant development investments was very beneficial.
Easy to use API and great support
What do you like best about the product?
Swiftype's support team is super helpful, friendly and prompt with replies.
What do you dislike about the product?
Swiftype is a very full featured engine with a great API so I don't really have any complaints
What problems is the product solving and how is that benefiting you?
Allowing users to easily filter and find the products they need.
Recommendations to others considering the product:
It's easy to useand easy to implement
Swiftype Site Search is simple and powerful
What do you like best about the product?
The tool is easily configurable and allows for lots of customization. We frequently found users searches revealed we had content gaps that should be addressed. Our analytics team benefited directly from the amount of data we were able to get out of the tool.
What do you dislike about the product?
No complaints from me. I honestly cannot think of a time when I was disappointed with the tool.
What problems is the product solving and how is that benefiting you?
As we rapidly prototyped websites and wanted to do A/B testing, Swiftype allowed us to stay agile and get the data we wanted. Our clients were impressed with the speed and utility of Swiftype's site search.
Recommendations to others considering the product:
Swiftype is easy to use, powerful, and reasonably priced while providing a top class solution.
Great, product
What do you like best about the product?
The features included in Swiftype are exceptional. They have great support and are willing to help with integration. The API has good documentation. Their team is willing to help where needed.
What do you dislike about the product?
So far there is very little to complain about. The biggest would be the autocomplete feature counts too many queries against my account. The API documentation could use better example code.
What problems is the product solving and how is that benefiting you?
We lost Google Site Search and found Swiftype as a replacement. It is cheaper and has more options to configure. It was a great move.
Recommendations to others considering the product:
A good product.
Solid product, Excellent Support
What do you like best about the product?
Set-up and install was quick and easy, even for multiple sites. Customized result rankings are a key feature for us (although if you have a ton of results, it can be a little tedious to go through) that is also easy to use, along with the ability to create synonym sets for various search terms. Many of our search terms have variations or are easily misspelled, so the synonym set has greatly reduced the number of empty searches that users were experiencing.
What do you dislike about the product?
Theming of the search bar and results isn't exactly intuitive and can require a little guidance. Some pieces could use an upgrade (such as the color picker) to make it easy to theme based on your branding guidelines.
What problems is the product solving and how is that benefiting you?
We needed a more customizable solution for pulling search results from multiple databases. Swiftype has allowed us to remove barriers we faced with custom search results and real time suggestions.
Recommendations to others considering the product:
Customer service is fantastic, so don't be hesitant in reaching out to them with any questions, especially pre-sale. Take the demo they offer, it can really help you understand if this solution will work for you or not.
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