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A better customer experience for search
What do you like best about the product?
Swiftype allows your users to find the information they want - quicker and easier. It also allows you to better understand what your users are looking for, so that you can adjust and create the right content for them.
What do you dislike about the product?
Installation is a little tricky and you are best to have the support of a developer.
What problems is the product solving and how is that benefiting you?
We used Swiftype for our public facing Help Centre that allows users to find articles for issues they run into. We then use the analytics side to monitor used and unavailable articles.
Easy, quick and full-featured replacement for Google Custom Search
What do you like best about the product?
I appreciate Swiftype's easy and friendly user interface as well as the push reporting I receive to help me continuously optimize site search experience.
What do you dislike about the product?
Learning curve exists but Swiftype UX makes it easier.
What problems is the product solving and how is that benefiting you?
We were able to quickly replace Google CSE with Swiftype as we neared the end of our contract. I like being able to easily curate search results using result ranking, weighting and synonyms.
Integration & Customization Experience
What do you like best about the product?
I loved the flexibility Swiftype allows developers to add-in Swiftype meta tags for crawling site giving us full control to say what to crawl and what shouldn't be crawled by various levels. I had fun integrating experience while working with Swiftype to one of our site. There is way more to explore and utilize the advance capabilities. Can't wait to get my hands on it.
What do you dislike about the product?
Only one thing restricting pagination to 100. But that shouldn't stop us from getting top results. We can work with that data set for sure. No one would deep dive more than 100 as per UX.
What problems is the product solving and how is that benefiting you?
We had to index the documents in our site, that was not being done before. The tool eased our life for doing the indexing and crawled our documents.
Hassle free Search Indexing with marvelous features and customization capabiliy
Hassle free Search Indexing with marvelous features and customization capabiliy
Recommendations to others considering the product:
Just go for it if you need Advance Search capabilities and control of what you show to your visitors
Perfect for content rich sites
What do you like best about the product?
A team of software developers that listen to your needs and are willing to work with you to get to a package you need.
What do you dislike about the product?
They only have an office on the west coast US, which means since our office is in the UK support can take a while to get back to me. I hear they are thinking of opening an office in Europe soon, so hopefully that will be rectified! I also hope they implement a custom search parameter for their Related Content feature - which although powerful is rather limited at the moment.
What problems is the product solving and how is that benefiting you?
We have over 10,000 pages of content, building our own solution would take far too many hours. Swiftype's crawl is intuitive and 'smart', it takes the burden off the content managers shoulders and through built-in analytics we can create new search terms based on what is a trending topic on our site.
Recommendations to others considering the product:
Have a chat with them, they are really friendly and won't pester you if it turns out its not for you.
Best open source search database
What do you like best about the product?
One of the Best open source fulltext searching database I ever worked.
What do you dislike about the product?
Index time and database back up restore complexity
What problems is the product solving and how is that benefiting you?
Searching through formatted contents and search relevance based on different fields and formatting
Recommendations to others considering the product:
Best open source search database
Excellent Site Search Solution
What do you like best about the product?
Swiftype Site Search is very easy to use and I was able to implement the basic search functionality in about an hour. It's also very powerful and customizable to meet specific business needs. Their support has been very friendly and helpful when I needed additional assistance.
What do you dislike about the product?
There is no way to customize the fields of indexed PDF and Word documents.
What problems is the product solving and how is that benefiting you?
Our website needed to migrate off of unsupported Google search solutions to a more modern and powerful search solution. Swiftype has been very easy to implement and is faster and delivers more relevant results and advanced functionality not previously available with our previous search solution.
Recommendations to others considering the product:
Highly recommended. Sure, it's possible to build a site search solution yourself from various open source solutions, but that requires a team with specialized knowledge capable of customizing, integrating, and maintaining the various pieces. Swiftype is a much more cost-effective turnkey solution in my opinion.
Easy to implement with good results
What do you like best about the product?
I like how easy it was to implement and how the search results are meaningful.
What do you dislike about the product?
I don't like how it used a hash tag on submit instead of a question mark. This made the implementation a little less intuitive.
What problems is the product solving and how is that benefiting you?
We needed a quick, easy search engine for our site without much overhead so our users could easily find what they were looking for while searching.
Recommendations to others considering the product:
Give them a try. They are doing some great work
Swiftype ― the place to go after Google Search!
What do you like best about the product?
SUCH a great tool! We absolutely love it. We like the ability most of all to easily create custom search results for any search.
What do you dislike about the product?
The inability (at this point) to easily manage and sort hundreds of search customizations ― they have informed us that is in the works. Right now, just a paginated list.
What problems is the product solving and how is that benefiting you?
With the demise of Google Search, we needed a high-quality search engine that allowed us to customize on a daily basis according to anticipated audience needs.
Recommendations to others considering the product:
Absolutely worth a trial run ― you'll quickly see the benefits.
Very helpful
What do you like best about the product?
That I can customize the search results for my customers, this helps to make sure they are seeing the products that WE want to push and that WE want them to see
What do you dislike about the product?
That I don't get results but once a week
What problems is the product solving and how is that benefiting you?
Knowing what customers are searching for, getting 0 results, and what misspellings are happening bringing up 0 results
Recommendations to others considering the product:
Updating info more than once a week. I would like to have results more frequently
Great Search Option for our Customers!
What do you like best about the product?
Three things really stand out with Swiftype, the comprehensiveness and display of the search results, The simplicity of implementation, and the ability to choose which results show first for specific search terms and phrases. Make that four...the ability to recognize users choice of search phrases that are similar or in a different order.
What do you dislike about the product?
Nothing I have found to date. Everything has gone smoothly in implementing with our website and we have gotten great feedback (often unsolicited) from our customers...something that let's know it is effective.
What problems is the product solving and how is that benefiting you?
We were using the google search which worked pretty well but that was discontinued so we were looking for an alternative when we found swiftype. We have positioned our website to be the authoritative source for drug testing information for the industry and this has helped us further improve on that. This leads not only to recognition but the information people find leads directly to sales and referrals.
Recommendations to others considering the product:
Best of all the choices we reviewed and the implementation was simple with great results.
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