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Great support and assistance navigating through the backup world
What do you like best about the product?
Ease of use and overall working. If something isn't working, their support is very respnosive and quick.
What do you dislike about the product?
We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected.
What problems is the product solving and how is that benefiting you?
Backing up our end users data is very important and to be able to control it from anywhere with just a couple clicks of a button. Reporting is also huge.
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MSP360 Standalone Backup Reliable Data Protection for Businesses
What do you like best about the product?
MSP360 Standalone Backup offers easy setup, reliable performance, and flexibility.
What do you dislike about the product?
One downside of MSP360 Standalone Backup is its complex pricing structure, which can be difficult to navigate. Additionally, the interface could be more user-friendly for beginners.
What problems is the product solving and how is that benefiting you?
MSP360 Standalone Backup solves data protection challenges by offering reliable, automated backups, ensuring business continuity in case of data loss. Its cloud support and encryption provide security and accessibility, benefiting users with peace of mind and efficient data recovery.
MSP360 is the sleeper backup product that every organization should consider.
What do you like best about the product?
We love how easy the software is to deploy, configure, and troubleshoot. They are also continuously adding new features and improving the product overall. MSP360 Managed Backup has quickly become our one stop shop for customer backups whether its a simple file backup to image, VM, or even Google Workspace or Office 365 integration. As an MSP the central dashboard is of daily use to use to see all our customers backup job status in a single, easy to read page. The product truly is a hidden gem for its price allowing you to easily integrate most 3rd party cloud storage providers and with its quick install and simple installation.
What do you dislike about the product?
The only problem we currently have is that the user facing API for the management portal is currently incomplete. We are working with customer support on this so that we can automate account creation for our customer onboarding process.
What problems is the product solving and how is that benefiting you?
For us the biggest thing is being able to see all of our customers in a single spot without the need of checking in manually or relying on email alerts. Over the years they have continued to improve the product by adding new features and capabilities and we've found MSP360 cover 99% of what our customes need whether its a simple backup on a server or workstation all the way to VMware or Office365 backup, they have us covered.
Great Product and Customer Support
What do you like best about the product?
MS360 managed backup service is a seamless product for any MSP. Its features and capabilities make a great product for business use. It has many features for a MSP to deploy with managed backup, RMM and connect takes the guess work out from managing an environment with servers, desktops, laptops..etc.
What do you dislike about the product?
I would like a better portal or a GUI that can be managed from a desktop without having to sign in to a web portal. The expiration of the web login can get a bit annoying.
What problems is the product solving and how is that benefiting you?
Easily set up multiple backups that run daily weekly and monthly with forward incremental, image-based, consistency check options and other features. Also, has the capability of remote management and connectivity to perform task on remote computers
Great all in one backup platform
What do you like best about the product?
Setting up MSP360 was a breeze, a couple of clicks and you have the agent installed and running on any machine you want to backup
What do you dislike about the product?
License management was a little confusing, it would be easier to just get a one-key fits all kinds of machines.
What problems is the product solving and how is that benefiting you?
i have a lot of machines to back up and managed backup helps easy the burden a lot.
Solid Product
What do you like best about the product?
Solid integrations, flexibility, and pricing. It's easy to use, and has great customer support.
What do you dislike about the product?
There's not a single complaint that I have. It could always be cheaper, I suppose, though I'm satisfied with the price.
What problems is the product solving and how is that benefiting you?
I was previously a Carbonite partner, and MSP360 Managed backup is an absolute breath of fresh air. It works, it is easily managed, the website is fantastic. I can easily restore, edit the backup scheme, and more from the website-- which is very responsive.
The onboarding process was a cinch, the support is fantastic (not that I need it often). The pricing is more than fair, and gives you a lot of choice between different storage platforms. I personally use Backblaze B2, and it works so, so well.
The onboarding process was a cinch, the support is fantastic (not that I need it often). The pricing is more than fair, and gives you a lot of choice between different storage platforms. I personally use Backblaze B2, and it works so, so well.
Great Solution - Provides an all in one backup platform
What do you like best about the product?
Very intuitive and logical platform. Provides many cloud storage options.
What do you dislike about the product?
No local storage immutable backups options. Have immuntable cloud options. Restore process is a bit longer than other platforms. Not a huge deal since restores are not an eveyday task.
What problems is the product solving and how is that benefiting you?
One platform for all backups and monitoring.
Best file and directory backup software.
What do you like best about the product?
It is the best file and directory backup software and the best part is that it is compatible with all Operating systems. I can see and store all my important files and directories on MSP360 Standalone storage. I purchased a Standalone Backup solution that provides 5TB of storage space for backup. I use it every day to sync important Objects. It also provides an Object locking system for better security. I can also backup my applications databases, images, and VM backup. I also recommended to use the software.
It is integrated with my operating system very well and installation and implementation are easy.
MSP360 Standalone Backup customer support is also helpful.
It is integrated with my operating system very well and installation and implementation are easy.
MSP360 Standalone Backup customer support is also helpful.
What do you dislike about the product?
I don't think there is any downside to the backup software. It is working as expected.
What problems is the product solving and how is that benefiting you?
It is solves to backup all my PC data like images, files, database, VM images, and directory on the MSP30 Standalone Backup storage. I am not worried about any system failure because I have all my important data backups.
A solid, user-friendly backup that fits our needs
What do you like best about the product?
It's super flexible - you can use it with pretty much any cloud storage out there. Plus, the interface is really easy to get the hang of, whether you're a small shop or a big company.
What do you dislike about the product?
If I had to nitpick, managing Office 365 backup licenses could be a bit smoother. It's not terrible, but there's room for improvement there.
What problems is the product solving and how is that benefiting you?
MSP360 Managed Backup is solving a big pain point for us - trying to keep on top of backups across all our clients. Before, it was a real headache trying to juggle different backup tools and interfaces. But with MSP360, we have this one centralized platform that handles it all.
The biggest benefit is the time and hassle it saves us. The intuitive dashboard gives us full visibility into the backup status for each client, so we can quickly identify and address any issues. And the ability to manage everything - cloud storage, retention policies, reporting - from a single pane of glass is a total game-changer.
The biggest benefit is the time and hassle it saves us. The intuitive dashboard gives us full visibility into the backup status for each client, so we can quickly identify and address any issues. And the ability to manage everything - cloud storage, retention policies, reporting - from a single pane of glass is a total game-changer.
Business solution worth purchasing
What do you like best about the product?
One of its main aspects is its ease of use, its support is quite effective and the customer service is very good, not to mention that it is a very intuitive and clean platform to look at.
What do you dislike about the product?
Managed Backups has few negative aspects, so I will give them all, one of them is that you must pay for a license to be able to customize your web portal, this should not be the case since in my case many licenses are purchased and having to acquire one extra to be able to put your brand on the platform, this is absurd.
What problems is the product solving and how is that benefiting you?
Managed Backups has a plus and that is that you can manage all your backups from the same platform and the best thing is that it is in the cloud, you do not have to go to a server to log in to search and configure the endpoints again, you can view everything and manage from one place. This takes you too long.
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