WatchGuard Firebox serves as the main firewall for customers' premises and data centers, a VPN server and a site-to-site VPN server. It is utilized for web filtering, and we have also deployed XDR solutions on it.
WatchGuard Firebox Cloud (BYOL)
WatchGuard TechnologiesExternal reviews
External reviews are not included in the AWS star rating for the product.
Serves as the main firewall for customers' premises and data centers
What is our primary use case?
What is most valuable?
Cloud integration is one of the best features.
For how long have I used the solution?
I have been using WatchGuard Firebox as a partner for eight years.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
We've deployed for companies with over one thousand people. Firebox is scalable. For instance, it supports high availability with a primary and secondary box configuration. You can purchase a high-availability device to enhance reliability. Additionally, if you need to expand, you can upgrade the device by paying for the upgrade, and they'll provide you with a more powerful unit.
How are customer service and support?
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from WatchGuard, a whole team is connected with us, helping us when things get difficult. You have to work hand in hand with them.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. You can deploy it on-premises or using the cloud. If you configure the device to connect to the cloud, you can deploy the Firebox based on templates. You can add a template for a specific client and deploy it for a particular use case. For example, if you're setting it up for a restaurant or a cafe, you can have templates tailored for those businesses. This significantly reduces deployment time, especially if you have several customers of the same type of business.
One person is enough for the solution's deployment, but it will run in less than an hour.
A network security engineer meets with clients to gather configuration requirements. He prepares a configuration template before the implementation. When he arrives at the site, he turns on the device, applies the template, tests everything, and then migrates the settings from the existing router or firewall to the Firebox.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable. It's a powerhouse. The device is stable and fast. Its software is excellent for deployment. It outperforms its stated capabilities. I haven't had any malfunction or damage in eight years due to power outages or similar issues.
What other advice do I have?
With WatchGuard Firebox, we have deployed IP as part of our security measures. Thanks to the additional layer of protection provided by the IPS, our clients and networks are more secure. Additionally, we benefit from a gateway antivirus and an intelligent antivirus that employs AI for enhanced protection. This intelligent antivirus scans all files and information flowing through the gateway.
WatchGuard Firebox's threat detection and response capabilities are highly effective and fast. We've witnessed its efficiency firsthand during various events, such as DNS service attacks. It swiftly halts the attack and notifies you of the details promptly.
The notification time usually doesn't take long, maybe around five minutes after the event.
We have two shifts of engineers monitoring our NOC. They look at the devices, check alerts, and can take action based on the alerts received. We have one expert for tier one and another for tier two.
You can have a powerhouse in a box with the best price on the market. WatchGuard Firebox offers the best price. We work with Cisco and other brands, but their firewall and UTM solution has the best price in the market.
If you deploy a UTM, you deploy Firebox. For example, if you deploy another solution for EDR, you’re going to have two separate EDR solutions. You’re going to have a UTM disconnected from whatever you use from another brand. What ends up happening is that when you purchase all the security solutions from WatchGuard, you’re going to have all solutions combined in a single pane of glass. The learning curve and investment you make will be solid, with one solution that is easy to use, understandable, reasonably priced, and highly effective in security.
Overall, I rate the solution a ten out of ten.
A stable and powerful firewall solution that has a user-friendly dashboard
What is our primary use case?
We have had some difficulty introducing the brand on the market because, in Angola, we have another brand with a more aggressive approach than WatchGuard. The end users prefer other brands like Sophos and Check Point over WatchGuard Firebox. We will soon be an expositor of WatchGuard Firebox. We have some customers that use Panda Security just for endpoints. We have some customers that use WatchGuard Firebox directly or indirectly.
What is most valuable?
WatchGuard Firebox is the most powerful firewall for Wi-Fi security.
What needs improvement?
The scalability of the solution needs improvement.
For how long have I used the solution?
I have been using WatchGuard Firebox for more than one year.
What do I think about the stability of the solution?
WatchGuard Firebox is a stable solution.
I rate WatchGuard Firebox ten out of ten for stability.
What do I think about the scalability of the solution?
At the moment we are providing support to five customers.
I rate WatchGuard Firebox a nine out of ten for scalability.
How are customer service and support?
The solution’s technical support team is very good. We have always received quick responses from the support team.
How was the initial setup?
WatchGuard Firebox’s initial setup is very easy. The configuration is easy since the solution is user-friendly and has an intuitive platform and dashboard.
What's my experience with pricing, setup cost, and licensing?
The solution is not expensive and customers pay for a yearly license.
What other advice do I have?
We have a direct relationship with the master distributor of WatchGuard Firebox in Angola and Africa. WatchGuard Firebox is the only solution we work with for firewalls and cybersecurity.
When we start WatchGuard Firebox's deployment, we redirect it to the cloud.
Overall, I rate WatchGuard Firebox ten out of ten.
Fast intuitive protection for your AWS cloud
After using Watchguard products on-prem the past two decades, it's nice to have the same level of security, visibility, and reporting in AWS that also easily connects other branch-office/user VPN connections. Even without Watchguard product experience, there is plenty of documentation and training available to get anyone with a network security background up to speed quickly.