Good product with great support but with some chinks in the armor

• By Rahul Naripella
• on 11/08/2017

We have been using Alert Logic for two different cloud environments. The AWS Market Place appliance is a bit complex to setup, given cross account access to cloud trail etc. Also the network configuration is a bit tricky as we had instances where the appliance failed to register or claimed by Alert Logic service. One of the network requirements was to expose port 80 of the appliance to the open internet (for device claim reasons I believe) which is a security risk IMO. This has lead to the appliance being successfully cracked in our external penetration test. As a result we had to close port 80 for the appliance, although this didn't hinder the appliance functionality. If port 80 should be exposed only temporarily for initial product claim, then AL should mention that specifically in the documentation.

The product itself is of course great with an intuitive interface and broad capabilities. The feature that we regularly use apart form ActiveWatch is vulnerability scans. This is a great tool if you are looking to assess your cloud environment for compliance standards such as PCI-DSS etc. The PCI scan feature has been very useful for us and helped us achieve compliance.

Another good thing is that the customer support is very good, with friendly support personnel who will work with you to resolve your issues and take customer feedback.

Overall satisfied with the product except for the initial hiccups during deployment and network configuration.