Its graphical configuration is very intuitive for our teams to work on
If we have an issue, it is useful for finding the root cause of incidences. So, we use it for troubleshooting.
How has it helped my organization?
When we have a large issue, we bring our teams together, working with AppDynamics. This has allowed us to reduce the time to recover applications (for example).
What is most valuable?
* Performance monitoring
* The real user monitoring: It helps us evaluate our customers' real experiences, which is valuable as an eCommerce company. We can look into their detail, one by one. It is helpful because it is deterministic.
What needs improvement?
I would like them to change their business model for scalability to accommodate growing companies. The business model should be more flexible.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
I am okay with the stability.
What do I think about the scalability of the solution?
The scalability is good. However, the issue is you need to know in advance how many agents that you will use. With companies similar to ours (in growth mode), this is difficult to forecast.
How is customer service and technical support?
They have a very good customer service team that checks in with customers, asking about our experiences.
How was the initial setup?
It took about two weeks to complete the entire implementation and integration of the product. It was easy.
What about the implementation team?
With some training, we were able to implement and configure AWS with a little help.
What's my experience with pricing, setup cost, and licensing?
It is expensive. However, our time to recover has been reduced, and this product has helped recuperate costs and provided us with ROI.
Which other solutions did I evaluate?
We did not originally evaluate any other solutions.
It is an interesting application. We have tried others: New Relic and Dynatrace. Finally, we decided to stay with AppDynamics because its graphical configuration is very intuitive for our teams to work on.
What other advice do I have?
AppDynamics is doing a very good job.
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