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World class support!

  • By Rafiyath S.
  • on 05/24/2018

I came across this product while evaluating a complete SFTP solution with S3 as backend. This product seemed to be the one to go for!
After installation, I found out that the IAM role we're using in the team was lacking full access to create S3 buckets. I addressed this to the support, and a long email thread started from afternoon till 02:00 am! They gave a lot of tips and tricks to configure and tune the setup for me to make this work.
The next morning I got a working solution, the devs at Thorn Technologies just packaged a custom build for my specific request. I was amazed and happy once being able to proceed with the setup. I still have some issues and IAM permissions to fix before I can start working on production. This is what I call world class support!

  • By Mike from Thorn Tech
  • on 11/14/2018

Hi Rafiyath! Thanks for the kind words about our level of support. We're glad that we can be helpful in getting SFTP Gateway up and running for you! Feel free to reach out to us if you ever need additional support. Thanks for using SFTP Gateway.