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CloudEndure Disaster Recovery

CloudEndure Disaster Recovery is an automated IT resilience solution that lets you recover your environment from unexpected infrastructure or application outages, data corruption, ransomware, or other malicious attacks. It utilizes block-level Continuous Data Replication, which ensures that target machines... See more

Customer Reviews

11
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Issue with Customer Service

  • By sharmauiuc
  • on 02/26/2019

Very poor customer service.

Unable to help with the issue even after repeated reminders. I have had a machine being backup and when I tried to restore, the restoration failed.
I waited for two days for anyone to respond.

The backup of the machine continued for 60 days. When I tried to restore I could not restore. On a different note, I was able to restore using Acronis Cloud without any issues.


CloudEndure Disaster Recovery

  • By Dave van Nierop
  • on 08/16/2018

Commercial license required

AWS cloud-to-AWS cloud has full functionality
Generic cloud/onsite-to-cloud has limited functionality and multiple licenses are needed - 1 for cut-over and 1 for fail-back (2 separate project licenses)

Caveat - if you replicate a source server that has multiple NIC's, your target instance only contains the primary NIC which means when you failback, your original instance is not a match to the final instance; instead, you have to snapshot your failback instance and build a new instance while adding devices [and checking ip forwarding] etc


It has saved us money from having to buy hardware for disaster recovery

  • By Director6974
  • on 07/23/2018

Enterprise disaster recovery.
How has it helped my organization?
We went from an organization with minimal to no disaster recovery. I was able to spin up the disaster recovery environment with AWS rather quickly and meet business requirements. We continue to build off of it as well. It is in place, and it is simple enough where we can continue to add licenses and systems, and swap systems out too. As we remove some servers, we can always add new ones in with the same license.
What is most valuable?
The speedy, quick configuration and installation was the initial reason for the product and what I enjoyed about it. Now, it just continues to be simple and works well.
What needs improvement?
One item that they did fix was, and this was when we first started, they had only one type of license. Then they did come out with a Tier 2 type of license, which costs a little less money. It updated a little less frequently, which seems to fit our needs. That was definitely helpful.
There are some servers where we do get failures with the CloudEndure client. I don't know necessarily if it's the CloudEndure issue, but it's something that my engineers fixed on our end. It's always something that's easily repairable, though. There is a constant update of the servers.
It's a fairly simple product once the infrastructure's in place. We did hire a third-party to help us build the AWS infrastructure to work with CloudEndure, but once it was up and running, it pretty much runs on its own now.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
There were no stability issues, once it was up. We built the environment once, but that was because we migrated to the additional licenses. However, once it was up, the only instability was just some random servers. There was pretty much always fixed on the client side, and usually it was Linux machine.
I don't recall any CloudEndure crashes with server usage.
What do I think about the scalability of the solution?
We just did an upgrade, and it went fairly smoothly. Once it is on the machines, if we are not changing anything around, it seems to work fine. Even the reporting features on the dashboard are pretty cool. You can see what state all the servers are in. You can get reporting if something is not updating, so the visual stations are good as well.
How is customer service and technical support?
Technical support has always been responsive. We engage with a third-party to work with us on CloudEndure and the infrastructure, so we work with them most of the time. For any of our dealings with CloudEndure, they have been pretty responsive.
Which solutions did we use previously?
We had an old school type of DR with replication.
Since we put CloudEndure in place, which is our DR for our Tier 1 and 2 servers, replicating out from our facility to AWS, and it has been bare-metal to bare-metal type of disaster recovery. This is our first cloud-based DR solution.
How was the initial setup?
The setup was fairly simple, and we spun it up pretty quickly. We did have a third-party help us, so most of the effort was putting into building the AWS environment, but that wasn't too difficult. We designed the AWS environment, then on a smaller subset, we installed the client and the client started replicating, and that was our initial test. Then from there, we kept adding servers.
What was our ROI?
It helped us build our disaster recovery. Our organization was moving towards the cloud in a lot of areas, so it saves us ample dollars from having to buy hardware for disaster recovery. We even used it for other cloud systems for disaster recovery as well. The other piece to it was not relying on any specific type of server. It worked on our Window servers and our Linux servers, because it is versatile.
What's my experience with pricing, setup cost, and licensing?
The pricing is better now that they had come out with the Tier 2 which replicates a little less often. In comparison to what I would have been spending with any other type of solution, the pricing is fair.
Where the price adds up, there are CloudEndure licenses, then there is the AWS environment, and finally, there is the AWS storage, so cumulatively, it adds up. The license would be better if it cheaper. I do not think it is great pricing, but I would say it's fair.
Through my third-party, I locked-in for the long-term. I received some price discounts from a three-year deal versus a one-year, which I probably question a bit now. It forced us into a certain amount of licenses. From year-to-year, I can't really play with it that often or drop it if needed. I am sort of locked into a certain amount of serviceable licenses because of the long-term deal. This has nothing to do with CloudEndure. This is between the third-party and me.
Which other solutions did I evaluate?
When we first went with this, it was we did lay out three options. We had somebody help us with making this decision. It was CloudEndure, it was moving towards a metal to metal type of DR solution, and the other one that we had up and running was VMware. I don't even know if they sell the product anymore, but VMware had a DR type of solution. We used the three of those, and we were testing them. VMware didn't seem to cut it. From a cost savings, it seemed like it made sense to go with CloudEndure and AWS versus a metal to metal type of DR solution. We did have a VMware solution in place, but we canceled it.
I haven't really compared other cloud-based DR solutions, so I can't compare it to anything else.
What other advice do I have?
I was able to build this up real quick and testing has always been successful as well. I have had issues bringing data back to the facility, but the restore has always worked with CloudEndure.


Ease of use and reliability, meets our DR requirements

  • By GlobalIn47b7
  • on 04/11/2018

Disaster recovery.
How has it helped my organization?
I wouldn't necessarily say there has been a particular improvement. This is a DR solution, so we are able to meet the disaster recovery requirements of our applications.
What is most valuable?
* Ease of use
* Reliability
* Cost
* Stability
What needs improvement?
Definitely there should be better logging. From a customer perspective I would like to see more logs on what is happening. If there is an issue, I would like to know what the problem is. Right now, we have to depend on the support of the vendor to check and let us know, because we don't have access to a lot of logging information.
Also the UI could be a little sleeker.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
There have been no issues.
What do I think about the scalability of the solution?
Scalability is pretty good. It's seamless; it can do it automatically.
How is customer service and technical support?
Their phone support is pretty good. The only thing I would like to see is, they don't have a formal ticketing system. There is no way I can go back and see what questions we had six months back, what issues we had, and how they were resolved. But otherwise, the support is fine.
Which solutions did we use previously?
This is the first solution we are using in the cloud. In the datacenters there are other solutions used, but this is the first time we are using a DR solution in the AWS cloud.
How was the initial setup?
It was straightforward. It was pretty easy.
What's my experience with pricing, setup cost, and licensing?
I feel the product's pricing is a good value. Licensing is pretty straightforward.
Which other solutions did I evaluate?
We went looking at other options but the market is not really mature yet. I don't think there are numerous options, at least for me, on the public cloud side. We did look at a couple of other options, but we didn't go into detail, to evaluate them. We evaluated CloudEndure and we were pretty much happy with it so we just went with it.
We did look at Dell EMC, NetBackup, things like that, but we didn't really pursue them.
What other advice do I have?


Technical support has been very good

  • By SharePoi2b31
  • on 03/08/2018

We use it for disaster recovery. It appears to be working fine for us.
We were in a different environment which had its own tool for performing disaster recovery. When we moved into AWS, we decided to move forward with this tool for disaster recovery.
How has it helped my organization?
It provides our disaster recovery solution. It works fine in our tests.
What is most valuable?
Disaster recovery. It is what we have the product for.
What needs improvement?
Sometimes, one of the servers will get behind for one reason or another, and it does not notify us when that happens. This could be a helpful improvement.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Sometimes a server will get a bit behind.
What do I think about the scalability of the solution?
There has never been any issues with scalability. They license us on a per machine basis. We have a set number of machines, which we have licensed.
How is customer service and technical support?
Technical support has been very good. They usually respond quickly to our requests.
Which solutions did we use previously?
Our group did not use a different solution, but our data center had a different solution. When we went to AWS, the data center people were not able to support us with a disaster recovery solution, so we looked and chose CloudEndure.
How was the initial setup?
The initial setup is really straightforward.
What's my experience with pricing, setup cost, and licensing?
We were happy with the pricing that they gave us.
Which other solutions did I evaluate?
We investigated several different options and chose this one.
What other advice do I have?


Outstanding product, outstanding support

  • By Rus Healy
  • on 07/27/2016

I've worked with CloudEndure for more than a year on several customer projects. The product is very good. CloudEndure support is proactive, readily available, and just fantastic to work with. We've discussed a number of feature upgrades and changes that they've implemented quickly and their road map is mainly driven by customer requests. It's a great way to run a business! CloudEndure is one of the best products on the market, and hands down the best for cloud migration and DR.


CloudEndure migration and DR tools

  • By Sam Samimi
  • on 12/01/2015

Great Product! Super simple to use. we have used this product with several migration and DR projects successfully. both linux and windows agents worked great.


Cost effective, Quick to deploy, Disaster Recovery

  • By Customer Three
  • on 06/26/2015

Agent based DR software replicates VMs and Physical machines to AWS. Easy to setup and monitor, no business interruption to setup. Great product.


Amazing

  • By Dave Davies
  • on 06/25/2015

This product can literally take a physical or virtual machine and clone it into amazon with no impact on the source machine. It is truly the best SaaS product I have seen in years.

When you see your own machines booted and running in aws it takes you back to the first time you saw vmware vmotion, brilliant stuff


Great product, very easy to install

  • By Jonathan
  • on 06/23/2014

Very easy to install product to setup DR data across regions. I know the people behind the product (but am not affiliated myself) and can say that they are a great team, they are very active and are releasing new features continuously.