Ease of use and reliability, meets our DR requirements
Disaster recovery.
How has it helped my organization?
I wouldn't necessarily say there has been a particular improvement. This is a DR solution, so we are able to meet the disaster recovery requirements of our applications.
What is most valuable?
* Ease of use
* Reliability
* Cost
* Stability
What needs improvement?
Definitely there should be better logging. From a customer perspective I would like to see more logs on what is happening. If there is an issue, I would like to know what the problem is. Right now, we have to depend on the support of the vendor to check and let us know, because we don't have access to a lot of logging information.
Also the UI could be a little sleeker.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
There have been no issues.
What do I think about the scalability of the solution?
Scalability is pretty good. It's seamless; it can do it automatically.
How is customer service and technical support?
Their phone support is pretty good. The only thing I would like to see is, they don't have a formal ticketing system. There is no way I can go back and see what questions we had six months back, what issues we had, and how they were resolved. But otherwise, the support is fine.
Which solutions did we use previously?
This is the first solution we are using in the cloud. In the datacenters there are other solutions used, but this is the first time we are using a DR solution in the AWS cloud.
How was the initial setup?
It was straightforward. It was pretty easy.
What's my experience with pricing, setup cost, and licensing?
I feel the product's pricing is a good value. Licensing is pretty straightforward.
Which other solutions did I evaluate?
We went looking at other options but the market is not really mature yet. I don't think there are numerous options, at least for me, on the public cloud side. We did look at a couple of other options, but we didn't go into detail, to evaluate them. We evaluated CloudEndure and we were pretty much happy with it so we just went with it.
We did look at Dell EMC, NetBackup, things like that, but we didn't really pursue them.
What other advice do I have?
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