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Effortless Search Management with Excellent Support, But Pricing and Usability Could Improve
What do you like best about the product?
SearchStax makes search management effortless. The platform is easy to use, integrates quickly, and their support team is outstanding. It’s a game changer for marketing and development teams alike.
What do you dislike about the product?
While SearchStax offers great support and features, the pricing can be steep for smaller teams. Some users find the dashboard unintuitive and the configuration process a bit complex, especially for non-technical users.
What problems is the product solving and how is that benefiting you?
SearchStax solves the challenge of delivering fast, relevant, and customizable search experiences without needing deep technical expertise. It empowers marketing teams to optimize search independently, improves user engagement through smarter results, and saves time by simplifying Solr management. This has helped us enhance customer satisfaction and streamline internal workflows.
Absolutely Love This Software!
What do you like best about the product?
I like that when there's a ticket created by other teams in my company, it's very easy to loop in people from other teams and they can just reply to the mail notification if they don't have the access to SS tickets and it will still be captured by the system
What do you dislike about the product?
Perhaps the UI can be improved and make the interface more lively rather than mostly white
What problems is the product solving and how is that benefiting you?
SearchStax has been instrumental in addressing several recurring challenges in our incident and escalation workflows, particularly around indexing reliability, performance bottlenecks, and proactive monitoring.
Excellent Incident Tracking and Support for Escalation Workflows
What do you like best about the product?
SearchStax provides strong support for incident tracking and post-incident review, which is valuable for escalation workflows that related to my role.
What do you dislike about the product?
I would expect fewer recurring issues over time, but this might be dependent on the tiering, which can result in slower prioritization or resolution for certain incidents
What problems is the product solving and how is that benefiting you?
As part of the Incident & Escalation Management team, I don’t use SearchStax directly for product innovation. However, it plays a critical role as a third-party infrastructure service—used by platforms like XM Cloud—so when issues arise, SearchStax’s integration and responsiveness directly impact how we manage escalations, track incidents, and conduct post-incident reviews
Seamless Setup but Needs Better High-Volume Stability
What do you like best about the product?
I appreciate the seamless transition we experienced while setting up SearchStax. Cloning over our collections and repointing our custom application to the provided endpoints was straightforward and worked seamlessly, saving us time and effort. The primary advantage is outsourcing the administration of our Solr cluster, which alleviates the burden of managing something that isn’t our core competency. Additionally, the support from SearchStax has been invaluable. Whenever we face challenges with our collections or cluster, knowing we can reach out to experts who are more knowledgeable than us provides peace of mind and ensures smooth operations. This external expertise greatly supports our team, allowing us to focus on our main business objectives.
What do you dislike about the product?
I am challenged by SearchStax's performance at high volumes, where our collection often becomes unstable. We struggled for a couple of years to maintain stability in the cluster during our highest usage, which was a significant issue. Additionally, there was a lack of expertise on our part, which made it difficult to manage those high-volume situations effectively.
What problems is the product solving and how is that benefiting you?
SearchStax allows me to avoid managing our Solr cluster, saving time and resources on areas outside our core competencies. It provides expert support when needed, simplifying management and enhancing stability, though high-volume stability remains a challenge.
Easy Integration and Goal-Oriented, But Requires Developer Involvement
What do you like best about the product?
SearchStax platform is easy to use and we were able to integrate it quickly into our stack. Additionally, SearchStax achieves every line item on the list of goals we had for a search tool.
What do you dislike about the product?
Downside is that it's another third party product that requires developer integration.
What problems is the product solving and how is that benefiting you?
Native search in our CMS was not as advanced enough for site search and a people directory search on our site at the time of launch in fall of 2022
Rock-Solid Reliability for Enterprise Search Needs
What do you like best about the product?
Reliability is crucial for us. As a FTSE100 retail company operating across the UK and Europe, we depend significantly on search functionality. SearchStax Solr solutions have consistently remained online and accessible, which has made them a dependable partner within the Howdens ecosystem.
What do you dislike about the product?
The only challenge I've encountered is not having the opportunity to meet the SearchStax team in person, since they are located in the US. However, even with their international location, their support has been outstanding and consistently available, regardless of the time difference between the UK and the US.
What problems is the product solving and how is that benefiting you?
Search is crucial for us, as we depend on having all our products accurately indexed and easily accessible. With our constant introduction of new products to the market, it's essential that our indexing and search solution is able to keep pace with our ongoing updates.
Fully Managed Solr with Excellent Support and Hassle-Free Backups
What do you like best about the product?
completely managed solr environment supporting core functionality like backup and restoration. customer support is helpful with complex issues.
What do you dislike about the product?
there is nothing of note that i dislike about search stax
What problems is the product solving and how is that benefiting you?
managing and hosting solr instances can be complex. searchstax takes away that challenge
Efficient Synonym Management, But Deployment Could Improve
What do you like best about the product?
I like the feature to add synonyms easily via the UI. I also like the feature to preview the cards. These features are easy to manage, and my client can access the dashboard to manage them.
What do you dislike about the product?
For sure SearchStax needs a better way to deploy changes from one environment to the other. Currently, we need to take notes of the changes and replicate when we have tested and are ready. If something like this is not easy to implement, at least SearchStax could have revisions so we can check what was done without manually taking notes. Additionally, the performance needs to improve. From Drupal to the API it can take up to 5 minutes to display the new node which can be frustrating and also slow down development. Having more flexibility to define the result cards would be better too. We tried to customize but using Mustache wasn't that easy or flexible too.
What problems is the product solving and how is that benefiting you?
I use SearchStax to power Solr searches for various content like Scholarships and News. It simplifies managing synonyms through an easy UI, allowing clients to manage them independently, enhancing search experience.
SearchStax helps you deliver the right search experience on your website
What do you like best about the product?
SearchStax Site Search stands out for its user-friendly design. The intuitive interface makes it easy for non-technical users, digital marketers, and agencies to navigate and manage. It’s especially valuable during time-sensitive events or campaigns, allowing marketing teams to quickly implement website changes without lengthy development cycles. The platform strikes an excellent balance, offering the right level of flexibility for both developers and non-developers alike.
What do you dislike about the product?
Nothing specific since every product evolves as we provide feedback.
What problems is the product solving and how is that benefiting you?
SearchStax addresses several key challenges for us:
- Simplifies search management: It removes the complexity of managing and optimizing on-site search, making it accessible for technical and non-technical users.
- Faster content updates: Marketing teams can quickly update search results and relevance for campaigns or new content without waiting for development resources.
- Improves user experience: By delivering relevant and accurate search results, it helps our website visitors find what they need faster, increasing engagement and satisfaction.
- Reduces IT dependency and lengthy development cycles: The intuitive interface and built-in tools minimize our reliance on developers for daily search adjustments.
- Provides actionable insights: Search analytics help us understand user needs, allowing us to continuously enhance our content and offerings.
Overall, SearchStax has made our search experience more agile, efficient, and user-focused, benefiting both our team and website visitors.
- Simplifies search management: It removes the complexity of managing and optimizing on-site search, making it accessible for technical and non-technical users.
- Faster content updates: Marketing teams can quickly update search results and relevance for campaigns or new content without waiting for development resources.
- Improves user experience: By delivering relevant and accurate search results, it helps our website visitors find what they need faster, increasing engagement and satisfaction.
- Reduces IT dependency and lengthy development cycles: The intuitive interface and built-in tools minimize our reliance on developers for daily search adjustments.
- Provides actionable insights: Search analytics help us understand user needs, allowing us to continuously enhance our content and offerings.
Overall, SearchStax has made our search experience more agile, efficient, and user-focused, benefiting both our team and website visitors.
SearchStax Site Search & Managed Search
What do you like best about the product?
What I like best about SearchStax is that it makes search management straightforward. Our IT team no longer has to maintain Solr, and my team can adjust the search experience without relying on developers. We can update results, run promotions, and review search analytics quickly, which helps us respond to user needs more efficiently.
What do you dislike about the product?
There’s a bit of a learning curve in figuring out how different tweaks affect the search results, but once you get familiar with it, the process becomes much smoother.
What problems is the product solving and how is that benefiting you?
SearchStax enables a faster, more relevant search experience while removing the need for our IT team to manage Solr. My team can adjust the search experience without involving developers, which makes it easier to keep content and results aligned with user needs. The analytics tools also help us understand search behavior and identify areas where the site can be improved.
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