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Customer focused company providing an excellent service that exceeds expectations
What do you like best about the product?
Takes setting up and operational headaches away associated with production-grade Solr platform
What do you dislike about the product?
Nothing to dislike, really happy with their services.
What problems is the product solving and how is that benefiting you?
We save time on operational efforts associated with Solr to focus on solving business problems for our company
Recommendations to others considering the product:
This is the best player in the industry for Solr managed services, you won't regret if you choose them
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Seamless integration
What do you like best about the product?
Great experience from the start of the engagement to implementation: I was very impressed with the level of service I received from the product team. They were always responsive to my questions and concerns, and they were always willing to go the extra mile to help me get up and running.
No issues reaching the team or getting any help: I never had any problems reaching the product team, either by phone, email, or chat. They were always available to help me, even when I had questions that were outside the scope of their normal support.
The product is well developed and easy to use interface: The product itself is very well developed. It is easy to use and navigate, and the features are all very intuitive. I had no trouble learning how to use the product, even though I was new to it.
No issues reaching the team or getting any help: I never had any problems reaching the product team, either by phone, email, or chat. They were always available to help me, even when I had questions that were outside the scope of their normal support.
The product is well developed and easy to use interface: The product itself is very well developed. It is easy to use and navigate, and the features are all very intuitive. I had no trouble learning how to use the product, even though I was new to it.
What do you dislike about the product?
nothing much at this stage to dislike at this stage. The product fulfilled all our existing requirements.
What problems is the product solving and how is that benefiting you?
The main reason is to move the unsupported on-prem SOLR servers to Searchstax which is completely managed. This takes off all the management and support of these servers. And critically the SOLR servers are now exposed to the notorious Log4j vulnerability and this is now completely mitigated.
Smooth & Stress-free integration to SearchStax
What do you like best about the product?
The Customer Success Manager and technical team from SearchStax have guided us through the process of migrating our in-house Solr to SearchStax. Also we have been given very insightful answers and suggestions when we had questions around Solr configuations and security.
Big shout out to Tyler, Karan and Alan for your support throughout the whole process.
Big shout out to Tyler, Karan and Alan for your support throughout the whole process.
What do you dislike about the product?
Everything is good from our point of view. Nothing to dislike.
What problems is the product solving and how is that benefiting you?
At the beginning of the integration, we had an issue extracting our existing configs from Solr. SearchStax provided us with the instructions quickly and the issue was solved on time.
Later on, issues around managed-schema and rebuilding indexes happened. SeachStax technical team managed to sort them out promptly.
Later on, issues around managed-schema and rebuilding indexes happened. SeachStax technical team managed to sort them out promptly.
SearchStax helped us build us a robust CMS search capability using SearchStax
What do you like best about the product?
Support team was available an email away to support anytime of the day for all technical questions and challenges.
What do you dislike about the product?
None I can think of. The support and the IT team is great in the help they provided.
What problems is the product solving and how is that benefiting you?
Our Public websites and CMS content search
Sitecore Experience
What do you like best about the product?
We never had any major issues with Search after we moved to SearchStax. The search was a major concern previously with the on-prem solr instance. Love the support team, always available to answer questions.
What do you dislike about the product?
We recently received error notifications from SeacrhStax and it was taken care of by the support team. It would have been better if details were shared around the error with us.
What problems is the product solving and how is that benefiting you?
Site search for now but want to understand AI features you have implemented on your end.
as a Service
What do you like best about the product?
PaaS offering for search tech, goes well with our Sitecore PaaS environment. Although not invested in yet, Studio looks very good for search optimisation.
What do you dislike about the product?
We are not using it to its full potential yet, so hard to find faults as yet.
What problems is the product solving and how is that benefiting you?
Now our search engine solution where we need search, and in the format we are after: PaaS. Not fully invested in search as yet, once this starts I can foresee a lot of internal demand to do more with it. The main initial reason for investing is spec-based product search of our vary varied catalogue to assist customer and internal self-serve (it takes a lot of time for our staff to learn how to sell our products)
8/10 for me, friendly, quick service
What do you like best about the product?
1. The quick response SLA
2. Cloud dashboard is clean and summarizes everything
3. Capable to compete with other search service (Azure Solr, ELK, etc)
4. Good technical documentation and explanation
2. Cloud dashboard is clean and summarizes everything
3. Capable to compete with other search service (Azure Solr, ELK, etc)
4. Good technical documentation and explanation
What do you dislike about the product?
1. It is quite hard to integrate with mongodb-connector
2. Searchstax online dashboard does not filter based on ssXXXXX, which can be tedious if we want to filter based on this
2. Searchstax online dashboard does not filter based on ssXXXXX, which can be tedious if we want to filter based on this
What problems is the product solving and how is that benefiting you?
1. Search related algorithm is cool and effective (BM25)
2. Learned resolving issue (missing fields, high JVM, repopulate)
3. Able to search documents quickly and effective
2. Learned resolving issue (missing fields, high JVM, repopulate)
3. Able to search documents quickly and effective
Recommendations to others considering the product:
1. keep on the quick SLA response good work
2. make it easier to integrate with other DBs for Cloud AND onprem
2. make it easier to integrate with other DBs for Cloud AND onprem
Responsive Support, Helpful Troubleshooting Docs, Plugin Helpful But Needs More Frequent Updating
What do you like best about the product?
Support is responsive and very helpful - even with setup questions
What do you dislike about the product?
Setup documentation for use with Sitecore is slightly unclear about different scenarios. Sitecore Plugin tool can be unclear to use and finicky. Should allow trial accounts on existing user accounts (don't require a dummy email address to create a trial account).
What problems is the product solving and how is that benefiting you?
Reduce direct maintenance/support responsibility of required Solr instances for Sitecore.
SeachStax Review
What do you like best about the product?
The SearchStax team has been extremely responsive to our unique custom requirements and last minute changes. They are always friendly and professional. We haven't presented them with a challenge yet that they couldn't solve.
What do you dislike about the product?
We are on the east coast, their technical team is on the west which creates occasional scheduling issues. They are as flexible as I could hope but it does create occasional issues.
What problems is the product solving and how is that benefiting you?
Complex indexing with 5-6 data sources, faceting, prmototions, customized weighting, filtering, sorting, custom result displays.
Searchstax does its job
What do you like best about the product?
Support from the searchstax team is the best, they are always available
What do you dislike about the product?
I don't think of any at this time. May be Java pieces that slows down when the traffic is heavy on website
What problems is the product solving and how is that benefiting you?
Search
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