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Reviews from AWS Marketplace

9 AWS reviews

External reviews

290 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Pinja L.

Do not take this email service - Disaster

  • March 12, 2024
  • Review verified by G2

What do you like best about the product?
Sendgrid is a terrible and works unprofessionally. Stay away. Use MailChimp or other service. They closed our account and no technical support whatsoever.

Nothing. It's easy to set up and navigate, but they close your account without reason OR NOTIFICATION! And don't return money for their mistakes that affect campaigns.
What do you dislike about the product?
They closed our account without any notification saying there's no use in a while but I was there everyday and scheduled even a campaign the day before they closed our account!! So after sending out an email blast, they immediately close your account without reason!? There is NO customer support of any kind. So you'll lose your money. It's a scam.
What problems is the product solving and how is that benefiting you?
Created more problems and didn't help to solve anything. They harmed our brand image by closing the account and not giving any of the account users a headsup/notification = all links on email blast that was sent were broken... Affected negatively company brand.


    Carlos B.

A Disappointing Experience with SendGrid: Unreliable Product and Poor Customer Service

  • March 07, 2024
  • Review verified by G2

What do you like best about the product?
The editor was indeed seamless, and the onboarding process was smooth. But these positives were quickly overshadowed by the amount of issues I encountered during and after my email marketing campaign.
What do you dislike about the product?
I can't emphasize enough how unreliable and untrustworthy SendGrid's email marketing tool proved to be. My first campaign, sent to over 90,000 customers turned into a disaster. The email links were broken, links were non-functional, and it ended up breaking our company's reputation.

The real frustration began when I saw that my account had been closed without any prior notice. The reason given was that I hadn't been using the service for a while, which was blatantly false. I was desperate for assistance, I reached out to customer service, only to be met with an agonizingly slow response time.

It took an entire week for them to acknowledge my issue and inform me that the email campaign had failed due to some vague IP warming process. The lack of awareness regarding this crucial aspect is unacceptable, especially for a tool that claims to be a professional email marketing solution.

To add, the customer service was shockingly unprofessional. A customer experiencing a catastrophic failure in a 90,000-email marketing campaign should be a top priority.
What problems is the product solving and how is that benefiting you?
My experience with SendGrid has been a complete dissapointment. The product's unreliability and the unhelpful customer service have made it clear that this is not a service I can trust with my business's crucial communications. I will never be using SendGrid again and would strongly caution others against relying on this service for their email marketing needs.


    Music

Longtime Customer (7 years); Extremely Disappointed Now

  • February 26, 2024
  • Review provided by G2

What do you like best about the product?
I've used Sendgrid as both an employee and a founder at past companies and loved it as a product. Now moving away from it because of automated signup/support issues.
What do you dislike about the product?
I've tried to sign up to use Twilio sendgrid for a new venture and have been completely unable to open an account, despite trying 2-3 times. This is extremely frustrating - I have been a customer for the last 7 years and wanted to continue using the product. Support has been completely unhelpful.

Now exploring competitors - Brevo and Mailchimp.
What problems is the product solving and how is that benefiting you?
I've primarily used the email API to send notification/onboarding emails to customers.


    Zeeshan S.

Best Email Automation Tool

  • February 11, 2024
  • Review provided by G2

What do you like best about the product?
It makes Email Marketing smooth with best part it does have great automation and the user interface is so easy to use
What do you dislike about the product?
Nothing that I can think of, it is the best till date
What problems is the product solving and how is that benefiting you?
Helping with Email marketing with end to end solutions in a single platform including A/B Testing, Template builder ETC


    Michael T.

Good alternative

  • January 31, 2024
  • Review provided by G2

What do you like best about the product?
Reliable letter delivery and excellent analytics.
What do you dislike about the product?
I'd like to request the addition of a feature that allows embedding YouTube videos in emails.
What problems is the product solving and how is that benefiting you?
The free version saves me money, improves letter delivery and communication for a limited number of recipients.


    Verified User in Information Technology and Services

For an email marketing tool, its restrictive. Should have more options w.r.t design, and layout.

  • January 21, 2024
  • Review verified by G2

What do you like best about the product?
Ease of navgiation and operation. Our junior members could start using it efficiently in a couple of weeks which is a good sign. That leaves more time for the seniors to focus on pressing and important work. All in all, pretty good for the money spent.
What do you dislike about the product?
Felt restrictive when it came to design, layout, and quality. Data migration/list building was buggy at times. We found it good for email blasts but when it came to designing newsletters, we were kind of disappointed.
What problems is the product solving and how is that benefiting you?
Helps in keeping our customers updated with new developments via newsletters.
We use it for reaching out to prospects that have shown interest by signing up on our website. We reach out to them via monthly updates. This is crucial since we try new formats and content every time.


    Saad E.

Great all around marketing email solution focused on simplicity

  • January 16, 2024
  • Review provided by G2

What do you like best about the product?
Twilio Sendgrid helps us create beautiful and engaging emails in minutes, without any coding or design skills. there are also basic pre-made templates to customize and send to subscribers with a few clicks. Track performance of campaigns with easy-to-understand metrics is also valuable. They did a great job overall on the analytics dashboard.
What do you dislike about the product?
the two factor authentication for login using SMS is too slow, I would use an authenticator app instead with 2MFA if I had the choice,
What problems is the product solving and how is that benefiting you?
Twilio Sendgrid helped us tremendously with email deliverability, we experienced excellent CTR for our clients.


    Alberto M.

Twilio SendGrid Email Marketing

  • December 03, 2023
  • Review verified by G2

What do you like best about the product?
a good feature within sendgrid that allow for better reach
What do you dislike about the product?
the features could be hard to edit also the fonts and size dont always seems to be accurate
What problems is the product solving and how is that benefiting you?
having more optiom for email marketing campaigns


    aaron f.

a solid email marketing camapign manger integrated with the API itself sending out mass emails

  • December 01, 2023
  • Review provided by G2

What do you like best about the product?
very easy to assamble and send out contacts are already being fed to it from apollo or mail chimp
What do you dislike about the product?
it could be confusing sometimes as the emails going out could have differnt layout than the ones going out of sendgrid
What problems is the product solving and how is that benefiting you?
helping our other markeing tools send out soild emails


    Anirban S.

Very dependable tool for bulk email campaigns

  • November 30, 2023
  • Review verified by G2

What do you like best about the product?
We have been using Twilio SendGrid for sending targeted emails to niche segments as well as for bulk activation campaigns. The best part of Sendgrid is the Custom HTML building platform which allows building any free-form template from scratch as well as copying the HTML code from templates built on other platforms like MoEngage. Tracking global data and well as campaign-wise performance data is also very simple and readily available on the platform. For additional custom-reports, the customer support team readily replies when we raise a ticket. We have also integrated SendGrid with MoEngage, and the DLR reported pushed to MoEngage from SendGrid API allows us to view the delivery report data across platforms.
What do you dislike about the product?
The pricing is on the higher side compared to other platform and embedding links is a very high effort exercise because the SendGrid platform somehow lacks the no-code features. Also, building the domain-authority and email-reputation on SendGrid is a very difficult task and takes a very long time.
What problems is the product solving and how is that benefiting you?
Twilio Sendgrid mainly helps us activate the cold leads for further stage-movement down the sales funnel. We also use Twilio SendGrid for our transactional and utility journey emails, automated via our CRM.