What do you like best about the product?

SendGrid's marketing campaigns UI is incredibly intuitive. I've used a few email marketing systems in the past and SendGrid has one of the most intuitive UIs that I've come across. Most of my time in SendGrid is spent managing lists, creating email templates, building and deploying campaigns, and email reporting -- all very easy to accomplish with minimal need to reference support documentation. When I have needed to reach out to support, I've always received a response quickly and was able to resolve my question or issue in the same day.

What do you dislike about the product?

We hit a maximum number of lists within our SendGrid account, requiring us to remove old lists before new ones could be created.

What problems is the product solving and how is that benefiting you?

SendGrid makes it easy to deliver timely, well designed emails to our customers.

What do you like best about the product?

I like that SendGrid allows me to save a large number of contacts for a relatively low price. It is fairly easy to use overall and their customer support is quick and reliable.

What do you dislike about the product?

I find that some of their features are not particularly intuitive, like how to transfer contacts into a list or segment. Their formatting can sometimes be difficult to alter as well.

What problems is the product solving and how is that benefiting you?

We have been able to easily send email campaigns without help from our technical team.

Recommendations to others considering the product:

The price is right and it is relatively easy to use. I recommend.

What do you like best about the product?

Good Transactional Email Templating system. Easy and fast to integrate. Good free tier.

What do you dislike about the product?

Low on the statistics side about transactional emails.

What problems is the product solving and how is that benefiting you?

Using Transactional Email templates vastly increases the implementation/integration speed.

What do you like best about the product?

Я напишу этот отзыв на русском языке. Сделаю это потому, что в сети очень мало информации о компании SendGrid, на моем родном языке. Считаю необходимым подчеркнуть этот факт именно потому, что я сам плохо владею английским, и перевод отдельных статей, страниц и функций программы занимает у меня много времени. Итак, месяц назад я начал пользоваться услугами компании SendGrid через SMTP. Очень понравилось то, что во время тестового периода, можно отослать 40000 писем бесплатно. Эта цифра как раз подходила для моей компании. В моей клиентской базе несколько десятков тысяч получателей и время от времени они колучают от меня почту. Для рассылки писем мы используем скрипт написанный одним из наших коллег. Тестовая рассылка прошла хорошо, но в один из дней случилось страшное. Скрипт рассылки завис. Об этом я узнал от моих клиентов которые стали звонит мне и говорить о спаме. Я тут же связался с офисом и выяснил, что мы больше не контролируем скрипт и сколько писем и кому ушло тоже не известно. Наш хостер упорно молчал. Я тут же обратился в SendGrid и предупредил о том, что я стал спамером. Это случилось не намерено, И я просил выслать мне логи рассылки, что бы я мог оценит масштабы бетствия и принести свои извинения клиентам. В голове крутились мысли, что по моей вине моя рассылка и вместе с ней SMTP неминуемо попадет в блеклисты. SendGrid прислали мне фалй с логом рассылки. Некоторые из моих клиентов получили по 200 с лишним писем одинакового содержания. Лимит на рассылку был исчерпан, а это на тот момент более 30000 писем. Мы начали обзванивать клиентов и извиняться за спам. Вскоре со мной связались администраторы SendGrid и в качестве помощи подарили возможность отправить 20000 бесплатно. Я был в шоке. Я - спамер, хоть и не намеряно. Испортил репутацию компании и тут люди проникаются проблемой, входят в положение и дарят возможность реабилитироваться. При чем я об этом не просил. Это я называю клиентоориентированность и праввильнее - человечность. С таким положительным отношением я не сталкивался ранее никогда. По этому когда я читаю вопросы типа "Порекомендуете ли компанию SendGrid по 10 бальной шкале?"я отвечаю 100% да. Более того, уже порекомендовал и буду рекомендовать всем своим клиентам. Таких компаний мало. Их нужно ценить.

What do you dislike about the product?

Мне все понравилось. Плохого сказать ничего не могу.

What problems is the product solving and how is that benefiting you?

SendGrid компания, которая относится с пониманием к проблемам клиентов.

Recommendations to others considering the product:

Пользуйтесь услугами копмании SendGrid. Это удивительные люди которые помогут вам быстро и от души.

What do you like best about the product?

it looked cheap - but was too hard to use and then they stole my money

What do you dislike about the product?

they stole my money off me. made it impossible to close the account, by not sending verification emails when they say they have, then they keep charging your card each month. like thieves.

What problems is the product solving and how is that benefiting you?

nothing at all . they stole my money off me and will not let me close the account

Recommendations to others considering the product:

They do not let you close your account, then keep taking money from your card each month
Also near impossible to use- takes days to set up due to various authentication systems, which then dont work when you try to cancel. They are thieves in my view. Professional thieves.

What do you like best about the product?

The most stable platform we worked with so far for our emailing needs.

What do you dislike about the product?

The user interface can be a bit slow, and also the template editor seems a little bit outdated

What problems is the product solving and how is that benefiting you?

Transactional emails made easy and stable.

What do you like best about the product?

We receive a very good package to use on their services and we love it.

What do you dislike about the product?

For now, We can't see any problems. Maybe, at our end due to integrate to other apps.

What problems is the product solving and how is that benefiting you?

Fast mail systems which we can have better insights.

What do you like best about the product?

Sendgrid makes it easy for a person to create nice looking emails and send them out in a targeted way!

What do you dislike about the product?

I think they could offer more in the way of analytics but they do offer a good base!

What problems is the product solving and how is that benefiting you?

We link up with customers that don't live in the immediate area or haven't visited in a while and let them know about current sales.

Recommendations to others considering the product:

I think this is worth a try if you're just starting out. I think Sendgrid is going to be a big player in the future!

What do you like best about the product?

Sendgrid is an extremely easy to use SMTP solution. They have affordable plans that allow you to scale up your business easily. They make setup very simple which makes a really quick to implement. Sendgrid is also designed very nicely, they have a beautiful product that is powerful enough to handle anything you might throw at it.

What do you dislike about the product?

An SMTP integration is not something a beginner should take lightly. There is a certain degree of difficulty and you should be aware of that before starting and allot yourself an appropriate amount of time to be able to get this set up.

What problems is the product solving and how is that benefiting you?

I am currently using Sendgrid as my SMTP integration for my marketing software. It handles the delivery of all of the emails that get sent out through my marketing software. It sends automated emails as well as email broadcasts.

Recommendations to others considering the product:

Compare with similar products and be aware of the learning curve that is involved with installing third-party SMTP integrations.

What do you like best about the product?

Their pricing and the ability to send emails through SMTP.

What do you dislike about the product?

It’s confusing and a little difficult to understand all of the functionality. I’m not a technical guy and I find some of the documentation too technical.

What problems is the product solving and how is that benefiting you?

Ability to send emails to a large email list.

Recommendations to others considering the product:

Pricing is much better than other email providers and there’s lots of functionality.