My main use case for OneLogin is the single sign-on (SSO) to access multiple applications with one login. I log in once to OneLogin in the morning, and then I can access my applications, such as email and the portal, and internal systems without entering credentials again. It saves time and avoids remembering multiple passwords.
OneLogin Workforce Identity
One IdentityExternal reviews
30 reviews
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External reviews are not included in the AWS star rating for the product.
Single sign-on has improved security and simplifies my daily access to all business applications
What is our primary use case?
What is most valuable?
OneLogin is beneficial in managing user access securely. We can enable MFA control, determining which user can access which application, which improves overall security.
The best features of OneLogin's single sign-on include logging in once to access all applications without re-entering passwords, multi-factor authentication, user provisioning, and auto-user management. This is helpful with MFA, which has improved our security by adding an extra verification step. Even if a password is compromised, an unauthorized user cannot access the system without an OTP or mobile authentication.
OneLogin has improved both security and user experience in our organization. Specific outcomes include improved security with MFA, which has enabled the risk of unauthorized access to be reduced significantly, and faster login, better management, and reduced IT workload.
What needs improvement?
Service outages can affect login access, so improving uptime would help avoid business disruptions. Additionally, faster support response can enhance customer experience. Customer support can be improved, especially for critical issues. Sometimes I reach the customer support team, but the response can take a long time, so this is an area for improvement.
A better remote access experience when logging in outside of the office is also needed. Remote VPN can be smoother and more user-friendly.
High availability and downtime handling are necessary. Since OneLogin is a centralized solution, any outage can impact all applications, so improving uptime and failover mechanisms is important. Better API automation capabilities and improved reporting and analysis are also needed. Simplifying integration and setup is another area for improvement.
For how long have I used the solution?
I have been working in this field for the last three years.
What do I think about the stability of the solution?
OneLogin is stable.
What do I think about the scalability of the solution?
OneLogin is highly scalable. It is a cloud-based solution, so it can easily support growing users and applications.
How are customer service and support?
Customer support is good overall, but sometimes it could be more time-effective.
Which solution did I use previously and why did I switch?
I was previously using the traditional Active Directory, but it lacked centralized cloud access and SSO capabilities. I needed a centralized solution for managing multiple cloud applications. SSO was required to improve user experience and reduce password issues, along with the need for strong security with MFA and adaptive authentication, which led me to choose OneLogin.
What was our ROI?
I can see a clear return on investment after implementing OneLogin. This includes improved productivity with SSO; daily, I do not log in to multiple apps, which improves overall productivity. I notice strong ROI as it helps reduce help desk tickets, provides major time savings in user management, improves productivity with SSO, and provides better security overall, lowering operational costs and increasing efficiency. This results in significant time savings, approximately 80%.
Which other solutions did I evaluate?
I evaluated other options before choosing OneLogin, such as Okta, Microsoft Azure Active Directory, and Ping Identity, which offer advanced IAM features. I chose OneLogin due to its cost-effectiveness, easy deployment, and strong identity management features.
What other advice do I have?
I would advise others considering OneLogin to clearly define their requirements first. Understanding the need for SSO, MFA, and provisioning integration before implementation helps choose the right plan and avoid complexity. Utilizing automation features to take advantage of automated provisioning and de-provisioning reduces manual work and improves security. Strong SSO and MFA features with good user management are offered, but there is still room for improvement in areas such as support and advanced controls. I would rate OneLogin 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Automated onboarding and secure MFA access have transformed our workforce identity management
What is our primary use case?
Our main use case for OneLogin is for employee onboarding, employee offboarding, remote work, and multifactor authentication enforcement. For the security team, compliance and auditing are also part of our use case, and we are using all these features.
For example, a new hire gets access to all their tools while joining the company, and it automatically grants their access based on their roles. This is automated with the help of OneLogin. Moreover, with the help of this tool, the security team can see exactly who accessed what and at what time, so we can get this data from the centralized OneLogin dashboard.
HR-driven identity management plays a crucial role in streamlining employee identity handling in our organization, as we have different departments and multiple employees in each department. Access to applications for a particular user is managed through OneLogin.
How has it helped my organization?
OneLogin has saved time for both our employees and our IT team. We have fewer tickets, and in less time, we see more productivity. Indirectly, money is being saved for the organization.
It has improved productivity because users do not have to worry about authentication or multifactor authentication for their onboarding while joining the company. This process is getting faster with the use of the solution.
What is most valuable?
The best features OneLogin offers are usability, which is very simple for the end-users, and its auto-provisioning feature that syncs with HR tools whenever a new employee is getting onboarded or offboarded. All the autogrant access or revoke access is getting automated, and these are the key features that we are benefiting from the solution.
The auto-provisioning feature of OneLogin makes things easier for the IT team because we do not have to spend a lot of time on onboarding or offboarding employees.
OneLogin provides compliance and auditing for the audit team, as well as auto-provisioning and multifactor authentication, which are the key features.
OneLogin has Smart Factor Authentication as a native feature with an MFA engine powered by machine learning tools, so usability is good.
The user identity synchronization across directories functionality is smooth.
The authentication method for phishing-resistant authentication is something I appreciate.
The seamless end-user experience for signing in and authenticating to needed applications is good, and we are getting a good response from our end-users during the authentication process, so there is no issue.
The adaptive login flows with Vigilance AI checks real-time analysis and user behavior, and if any malicious activity is detected, it blocks access. That is the use case of Vigilance AI.
What needs improvement?
I do not see any feature that is not offered by OneLogin, so everything is perfect. The only thing that could be improved is the setup complexity, which can sometimes be a little difficult for initial configuration or customized policy, so this can be simplified.
For how long have I used the solution?
I have been using OneLogin for more than three years.
What do I think about the stability of the solution?
OneLogin is stable.
What do I think about the scalability of the solution?
The scalability of OneLogin is excellent.
How are customer service and support?
OneLogin provides excellent support regarding the technical aspects. I would rate the customer support nine out of ten.
Which solution did I use previously and why did I switch?
Since the beginning, we have been using OneLogin exclusively.
What was our ROI?
There is a good return on investment because we achieve our onboarding, offboarding, auditing requirements, and MFA requirements in less time. Both time and money are being saved for the organization.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been straightforward with the sales team. There is no issue regarding these aspects.
Which other solutions did I evaluate?
We have not evaluated other options before choosing OneLogin.
What other advice do I have?
I highly recommend OneLogin to other organizations. If a company is looking for this type of solution, they can consider it one of the best solutions in the market.
I selected nine out of ten because I think there is room for future enhancement of the solution, as more features can be added. However, nine reflects my view that it is the best solution for our environment.
OneLogin is a SaaS-based solution, so it is deployed in a cloud-based environment. My overall rating for this review is nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized access has strengthened security and simplifies single sign-on with trusted devices
What is our primary use case?
OneLogin serves as our centralized identity and access management solution, enabling features such as single sign-on for multiple cloud and on-premises applications, multi-factor authentication, user provisioning, and integration with Active Directory so that our users are unified in an IAM solution with role-based access control.
OneLogin enables our users and organization to enforce single sign-on so that no security breaches occur for our on-cloud or on-premises applications. It also enables our IT team to enforce MFA for enhanced security in our environment.
OneLogin offers a simplified solution that gives users a one-time login for multiple applications, which significantly improves user experience. It also enforces secured MFA and provides centralized control to manage users and their access on the platform.
What is most valuable?
The feature I use most frequently is the unified, centralized control of users and their access across my different platform applications, which is invaluable in our environment. I also find the reporting functionality to be excellent.
OneLogin has positively impacted our organization by improving our security compliance and providing security measures that ensure no data breaches occur in our organization.
After deploying this solution, I measure improvements in security compliance by adhering to security guidelines and achieving simplified, user-friendly MFA and single sign-on features.
OneLogin SmartFactor Authentication does an excellent job of balancing security with user experience by operating based on risk scoring, user location, device, and login behavior. All these metrics are collectively necessary for authentication.
I have a positive impression of the user identity synchronization across directories functionality in OneLogin, as we have not encountered any issues with syncing. We have used LDAP for the integration with this solution, which supports excellent integration.
The integration of phishing-resistant device trust in OneLogin has improved the security of our authentication process and ensures that only trusted or known devices can access applications, which reduces credential theft and phishing attacks.
What needs improvement?
While using this solution, I do not see any lack of features; it functions well for us. The initial setup could be simplified so that any engineer can implement it within the timeline.
For how long have I used the solution?
I have been using OneLogin for more than two years.
What do I think about the stability of the solution?
OneLogin is stable and functions well for us.
What do I think about the scalability of the solution?
OneLogin's scalability is good, and I have not encountered any scalability concerns.
How are customer service and support?
The customer support team is skilled in both technical expertise and reporting.
How was the initial setup?
The initial setup could be simplified so that any engineer can implement it within the timeline.
What was our ROI?
There is a good return on investment with OneLogin, as we have seen benefits such as a reduction in support tickets and password-related issues that consume significant time. The single sign-on implementation has led to a noticeable drop in these tickets, which is greatly beneficial.
What other advice do I have?
We purchased OneLogin through the AWS Marketplace.
I would advise those considering OneLogin to start with a clear understanding of their applications and user access requirements. Identifying all these requirements can help them consider this solution as a game-changer, providing strong security with compliance, which can all be achieved with OneLogin. I rate this product a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized access has simplified secure authentication with strong single sign-on and multifactor controls
What is our primary use case?
As a customer of this solution, I mainly use OneLogin for identity and access management. My usual use cases include identity and access management functions like single sign-on (SSO) for internal tools such as Jira, ITSM, and CRM.
What is most valuable?
The single sign-on feature of OneLogin is the most valuable and useful for me, as it allows one-click access to all apps, eliminating password juggling and frustration while providing centralized access control.
The integration of phishing-resistant device trust in OneLogin significantly enhances my authentication processes with SSO and MFA, improving security with centralized access control.
In my organization, HR-driven identity management plays a vital role in internal tools for user provisioning and de-provisioning via AD and enforcing MFA for security compliance, impacting the entire organization daily.
For external clients, the benefits of customer identity and access management in OneLogin include necessary user authentication, especially given the high-security risks from hackers in India, making features such as SSO and MFA essential for organizational safety.
What needs improvement?
OneLogin should provide better documentation on configuring policies and roles and ensure that customer support is available 24/7 with experienced staff to improve the complexity of the deployment process.
I believe OneLogin could improve reporting and analytics functionality and also achieve a simpler UI.
For how long have I used the solution?
I have been working with OneLogin for around 1.5 years to 2 years.
What do I think about the stability of the solution?
Regarding the stability of OneLogin, I can say it is stable with better uptime and reliability along with strong support responses. OneLogin provides better uptime, reliability, a simpler UI for admins, and better handling for non-SAML apps, contributing to its stability. I rate the stability of OneLogin at 10 out of 9 and do not have any suggestions for changes.
What do I think about the scalability of the solution?
I am happy with the scalability of OneLogin as it currently exists, and as time goes on, they might provide updates to improve the UI.
How are customer service and support?
The technical support person who assisted with the initial setup was experienced, performed well, and understood all the necessary terminologies. I did not contact technical support for any other issues besides the initial setup, as it was complex. I rate the technical support from my experience as 10 out of 10.
Which solution did I use previously and why did I switch?
Before selecting OneLogin, I only used Okta for about two to three months and did not evaluate other options. I did not evaluate any other options besides Okta before settling with OneLogin.
How was the initial setup?
I participated in the initial setup and deployment of OneLogin because I was a cloud engineer, and it was my responsibility. The initial setup of OneLogin is somewhat complex, requiring time to configure policies, apps, and roles, and it needs an experienced admin since many team members report a steep learning curve.
What about the implementation team?
The setup of security protocols following MFA implementation is managed by the information security team, which I do not directly oversee.
What was our ROI?
If I evaluate the return on investment (ROI), I would rate OneLogin 10 out of 9 compared to Okta, which I rate 10 out of 7, because OneLogin provides more features, enhanced security features, a simpler UI, and better handling for non-SAML apps.
What's my experience with pricing, setup cost, and licensing?
I find OneLogin to be much cheaper than other products. For instance, I previously used Okta, which is more mature but also pricier, making OneLogin more convenient for mid-size organizations such as mine. I consider the pricing of OneLogin to be competitive since it is cheaper than other products I used, such as Okta, which is beneficial for mid-size organizations.
What other advice do I have?
While I do use SmartFactor authentication, my role focuses on security authentication, and it may be my colleagues who utilize it more, as I have not directly used that feature. I confirm that I have not used SmartFactor authentication. I personally do not use the user identity synchronization across directories functionality. I did not encounter any issues during that process. I did not understand the impact of enforcing MFA at the desktop level, regardless of online or offline status. After implementing MFA, I have not seen any impact on my security protocols. I have experienced no issues after implementing MFA in OneLogin, as it effectively secures my system. I give this review an overall rating of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Identity management has unified global access and supports automated user lifecycle flows
What is our primary use case?
I work in a consultancy company where I provide OneLogin services to my local customers. I also sell the product licenses to customers, so we act as an intermediary between One Identity and the customer. Additionally, we provide professional services to configure OneLogin. My clients use OneLogin for identity management, which is all related to identity and access management.
What is most valuable?
The best features of OneLogin are probably the multi-region capabilities because for multinational companies that have offices around the world in different countries with different languages, OneLogin has native capabilities to help integrate all of that. Most of the competitors do not have that much functionality.
Another feature we use a lot and really like about OneLogin is the automations part because the API is really complete. Everything you can do in OneLogin, you can also do through the API. This helps a lot to automate things and any topic. The API in general and some of the automation configurations that OneLogin has are among the things that we use most.
What needs improvement?
Regarding areas for improvement in OneLogin, the customization of the login experience needs attention. The integrations for life cycle management, particularly all the provisioning capabilities regarding joiner-mover-leaver processes when you integrate an application with OneLogin, needs improvement. You can integrate the security and authentication parts really well, but regarding provisioning and life cycle management, there is room for improvement.
When I compare OneLogin with other solutions or vendors, I see that OneLogin struggles a bit with big companies that have totally different use cases. For example, if a big company has more context for their users where users have different access contexts and access behaviors, you cannot define these low-level policies or segregate security levels effectively. That is the main reason why I think big companies sometimes go for other access management products in the market instead of OneLogin because you cannot customize a lot and you cannot segregate security policies.
The user identity synchronization fits most use cases, but sometimes regarding life cycle management and identity synchronization, it cannot cover complex use cases. It covers the basics and is okay for most use cases, but if you need an advanced use case or something more complex, you struggle a bit there.
For how long have I used the solution?
I have been using OneLogin since more or less 2021.
What do I think about the stability of the solution?
OneLogin is pretty much 100% stable. As it is a SaaS solution, it provides service all the time with no issues.
What do I think about the scalability of the solution?
Regarding scalability, the answer is positive. As it is a SaaS solution, it rates as a 10 because you can scale pretty much everything based on the licenses.
How are customer service and support?
I would rate the technical support as a three. It has improved a bit in the past. I rate it three because it is a mix of things. The knowledge level is an issue because we are specialized on the product and not a customer, so when we have an issue or a doubt, it is complex and support usually cannot help with that. We need to contact our channel engineers, but the support cannot usually help with our kind of topics. The response times are usually not the best as well. However, perhaps that is because we are a partner and not a customer, so for a customer it might be acceptable because they do not handle such complex topics. For us, it is not enough and I would like better support.
How was the initial setup?
The deployment is easy and that is also one of the good things about OneLogin because it is easy to deploy and get value quickly. However, it has a drawback because it lacks customization options, so you cannot develop something specific. The good part is that the deployment and integration are usually straightforward and pretty easy.
Which other solutions did I evaluate?
I am mainly comparing OneLogin to Okta, but also a bit of Ping Identity and Entra ID lately as well, because we also work with those solutions as partners, and those are the main competitors.
What other advice do I have?
We usually try to recommend to our customers which different access typologies they have, and based on that, we recommend implementing policies that check the risk in real time, the context of the user, the behavior, and based on that, we apply MFA policies.
The sign-in and authentication process is simple in the way that it is a very intuitive login experience, but the main problem is that we cannot customize a lot, so we cannot provide a 100% seamless experience. Sometimes we cannot customize to adapt to the customer use case, for example, so I am not 100% happy about that.
The impact of the integration of phishing-resistant device trust on the authentication process is good because it adds a really good security layer. You can evaluate a lot of the context of the user login and you can integrate with security devices such as YubiKeys and hardware tokens. Therefore, you are adding a really good security layer for any authentication in any application.
I use the single sign-on feature and I would say it is easy to integrate because it has a really high catalog of predefined connectors. This is good and really easy to use.
I have used the adaptive login flows with Vigilance AI for some basic use cases. When we had the requirement to adapt the login process or customize the login experience, we need to use this to customize it. The main problem is that you sometimes cannot customize as much as desired, but we use that and it covers most use cases, although I would like it to be a bit more flexible.
The HR identity management plays a good role in streamlining identity handling for employees because it covers the joiner-mover-leaver flows in a company. We usually integrate that use case with the human resource tool, so we automate the process where a new employee joining in the human resource tool allows OneLogin to get that identity and propagate it. The basic use case is covered and is good enough. This is not a governance solution, so you cannot expect more, but it covers the identity synchronization with human resources.
The advice I would give others looking to implement OneLogin is that before trying to integrate and deploy OneLogin or any access management solution, you need to train your internal teams extensively and make them aware of what is coming and what this solution is about. You need all the teams in your company to be aware of why OneLogin is being implemented and what that means because once you start integrating applications and having people access and log into the product, you need to make them agile. I will focus on internal communications and internal trainings more than the technical part.
My overall rating for OneLogin is an 8.
Centralized security and smart authentication have protected accounts and reduced our costs
What is our primary use case?
My main use case for OneLogin is for security enhancement and account management. I use OneLogin mostly for security enhancement as well as users' account management, which includes the management of the client's accounts as well as team members' accounts.
What is most valuable?
The features I appreciate most about OneLogin involve the multi-factor authentication, which I consider one of the best features because it provides many options for increasing system and tool security. This helps us to see that our data and accounts are protected from threats, hackers, and unauthorized access. The MFA also helps us to add extra layers of security to the account.
The second feature I want to discuss is the integration feature; in this integration, many other features are exported from other tools and built into this single tool, which helps us to reduce manual effort and limit errors that could be caused by manual data exchange. All the information is gathered in a single place, and OneLogin has become a solution for all security purposes as well as the integration of other tools we use.
When we talk about security and usability, SmartFactor Authentication is a valuable tool because it helps in enhancing the tool's security. One of the valuable things I see is that it can detect errors and risks in authentication and provides advanced security for the tool, meaning that it can detect higher-risk logins and prevent unauthorized access. It also identifies non-compliant users and detects unsafe places, including anonymous IP addresses, which may be used by spies or phishers, providing strong security for the system.
OneLogin has positively impacted us in many different ways, particularly in terms of cost, as our costs have been reduced compared to what we have been spending.
What needs improvement?
OneLogin can be improved mostly by maintaining and upgrading it. Everything is running well currently, so I have not identified any required improvements at this time.
I believe the initial setup should be more straightforward. The initial setup should include all instructions in a tour video, so when someone is running it, they can watch and realize how things are done, not only regarding domain booking but also having posted videos daily about added features. This would make it easier for the person installing initially to know what should be done and what has been added. This would help anyone, regardless of their coding skills, to learn how to install it through video explanations.
For how long have I used the solution?
I have been using OneLogin for one year.
What other advice do I have?
I purchased OneLogin through the AWS Marketplace. I would rate this product nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized access management has simplified onboarding and strengthened authentication controls
What is our primary use case?
My main use case for OneLogin is to provide secure single sign-on access to multiple applications for our users. This simplifies user access by reducing the need for passwords and helps decrease password-related issues. OneLogin also manages user provisioning and de-provisioning to ensure users have the right access at the right time. Additionally, it implements multi-factor authentication and policy control to enhance security.
A specific example of how my team uses OneLogin for single sign-on and user provisioning in our day-to-day work is when we onboard a new employee. We use OneLogin to quickly provision their user account across multiple applications. We create their account in OneLogin, which automatically grants them access to email, the HR system, and project management tools without needing separate logins. This saves time and reduces errors compared to manual account creation in each application.
We also enforce security policies such as multi-factor authentication for sensitive applications. This provides protection against unauthorized access and enhances our overall security posture.
How has it helped my organization?
OneLogin has positively impacted my organization by centralizing identity management and enforcing strong authentication policies such as MFA. It has streamlined user access, allowing employees to log in once and access multiple applications, which boosts productivity.
What is most valuable?
The best features OneLogin offers are single sign-on, multi-factor authentication, and user provisioning and de-provisioning automation.
What makes the multi-factor authentication and provisioning automation stand out to me is the support methods such as SMS, authenticator apps, and hardware tokens, which give flexibility to users and administrators. It is easy to configure with policies that can be applied based on user roles.
The user-friendly interface makes it easier for IT teams and end-users to manage access and authentication.
What needs improvement?
OneLogin can be improved in several ways. The initial setup process can be easier.
The documentation could be more comprehensive and easier to navigate, especially for complex integrations. Step-by-step tutorials and troubleshooting guides would help users resolve issues faster without needing to contact support.
For how long have I used the solution?
I have been using OneLogin for approximately nine to ten months.
What do I think about the stability of the solution?
OneLogin is stable.
What do I think about the scalability of the solution?
OneLogin is quite scalable.
Which solution did I use previously and why did I switch?
Before using OneLogin, we were not using a different solution.
How was the initial setup?
OneLogin has reduced the time required for user productivity by approximately forty to fifty percent.
What about the implementation team?
The impact of enforcing MFA at the desktop level, regardless of online or offline status, on my security protocols is significant. When offline, it strengthens security by ensuring that only authorized users can access the device. It reduces the risk of unauthorized access if a device is lost or stolen, as credentials alone are not sufficient. This approach maintains compliance with strict security policies and regulatory requirements.
What was our ROI?
I have seen a return on investment with OneLogin, as time has been saved.
What's my experience with pricing, setup cost, and licensing?
I was not on the team that handled pricing, setup cost, and licensing.
Which other solutions did I evaluate?
Prior to choosing OneLogin, we did not evaluate other options.
What other advice do I have?
My impression of the user identity synchronization across directories functionality in OneLogin is that it is generally reliable and efficient. It supports syncing across multiple directories such as Active Directory, LDAP, and cloud directories, which helps maintain consistent user data.
My impression of OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications is that it offers a smooth and user-friendly sign-in experience through its SSO capabilities. Users can access multiple applications with one set of credentials, which reduces password fatigue and support calls.
I have not used the single sign-on feature with third-party authentication providers.
My advice to others looking into using OneLogin is that it is a very good platform that you should definitely consider. I would rate this product a nine out of ten.
Centralized access control has simplified logins and provides secure MFA for cloud environments
What is our primary use case?
OneLogin is primarily used to manage user access. OneLogin has been integrated with SSO and MFA for cloud tools and internal tools, which has made login simple and secure.
The easy single sign-on with OneLogin for many applications is beneficial, and the MFA option provides good security while working well with cloud services such as GCP and AWS.
What is most valuable?
The best features OneLogin offers include a strong MFA option for security and excellent compatibility with all cloud services. OneLogin integrates with all tools, which helps manage access to different environments easily, especially in cloud and DevOps work.
The MFA option in OneLogin stands out because the features currently in use are very useful, integrating with all internal applications and other third-party applications and adding strong security with options such as push notification and OTP authentication app. The setup was simple for users and helps protect cloud accounts from unauthorized access.
OneLogin has positively impacted the organization mainly by saving time for the IT team. Previously, password reset issues were a challenge, but now everything is enabled through MFA and single sign-on with all applications, which saves considerable time and enhances security.
What needs improvement?
OneLogin could be improved with simpler user management features, though the current interface is relatively straightforward to use.
For how long have I used the solution?
OneLogin has been in use for two years.
What other advice do I have?
Overall, there is satisfaction with OneLogin, and based on the current experience with the product, it would be recommended to other users.
Cloud identity has unified access for our school and has simplified secure user management
What is our primary use case?
OneLogin's use case in my organization is for the entire infrastructure because it was very outdated, not secure, and it was built Windows heavy despite us being a Mac environment. I decided to go completely cloud-based instead. I rebuilt the whole school infrastructure into being fully cloud-based and software as a service most of the time, so we don't have any on-premise infrastructure for anything. OneLogin was one tool that I compared to two other tools, and it did everything I needed to do. It made our life much easier to switch to completely cloud-based authentication and everything.
What is most valuable?
In my opinion, the best features of OneLogin are mainly utilizing SSO connectors and SAML integrations. From that perspective, it already had pre-built a bunch of connectors that I find useful even for education, which is not always the case. On top of that, we can create our custom ones. As soon as we started involving quite a few open-source systems, we could still ensure the security over OneLogin SSO.
Regarding the connectors, we have our SIS connector, which is our student information system. We have our payroll system connected to it. We have our library system connected to it. We have Google Workspace, Microsoft accounts, pretty much anything. We connected our custom ticketing system, which is open source but customized. The same we did for our knowledge base and our documentation tool, which is also open source. We also use it with our MDM connected for authentication purposes. It's very good on that front.
What needs improvement?
The areas of OneLogin that have room for improvement include that AI is not for me. There are tools where AI does not belong, in my opinion, and this is one of them. I don't see any benefits of having AI touching this, especially with tons of private data involved. What would be the reason? Perhaps for a security and risk score basis, I would understand for this portion of the system, but other than that, there is no place for AI for normal basic operability of the system. The same applies to reporting. The reporting is the same from day one since we got the system. The UI is the same. It's very much a 2018 UI. The reporting and UI could be up to date, but it's not the core part of the system, so I don't really care how it looks as long as it functions well, and it does.
I can't really say for certain now if they fixed this or not, but I know when I was using their platform's desktop connector to give me functionality what we have now with the platform SSO and with the JumpConnect on our laptops, it did not work on day one and created me quite a lot of headache. From that standpoint, I don't know if they fixed that and have day one support for Mac. If not, I don't think that's a product that should be released for Mac because you can't do patching and postpone the patching just because they still haven't figured out their tool. It's bad practice in my opinion, but I don't know since it's been a while since I used that, so I don't know if they have day one support for new macOS systems or not.
For how long have I used the solution?
I have been using OneLogin since 2019.
What do I think about the stability of the solution?
I would rate the stability of OneLogin as a nine out of ten. I don't have really many issues, and when there is something, at least the communication from them is very proper about any bugs or something that's happening. We don't have any downtimes that I can remember. I think the last downtime we had was also during COVID when everyone went online.
What do I think about the scalability of the solution?
I would rate the scalability of OneLogin as a nine out of ten. It's very scalable. If I need more users tomorrow, I have more users tomorrow. That's not a problem.
How are customer service and support?
I don't know how the technical support that OneLogin provides is now. The last time I used their support was four years ago, so I don't really have that much recent experience with their support. The last time I had experience with them, I would give them a seven. It was fine. I've definitely had much better support, and I've definitely experienced far worse support than that.
How was the initial setup?
The deployment of OneLogin was fairly seamless. The documentation at the time was pretty good for this. I found some documentation that's pretty outdated, but that's between Meraki and OneLogin to sort out. Other than that, the documentation for basic setup and for connectors is very clear. People don't have to be super high-end techies to go in and manage to do it themselves. If someone can read, they can pretty easily follow the instructions.
What was our ROI?
The return on investment I have seen with OneLogin would go close to eighty percent if we combine time and money and everything, because it let us get rid of the servers, which was a quite high-cost item on our budget. The same, we don't have to spend time going through seven or eight different systems and create all the accounts for people. Now we just have one account and that's it, and even that is now automated. If people do their job correctly within HR and create correctly a record within our student information system, we've already tied it together over APIs. We made a different thing, a directory, and then OneLogin, and it works great. It saves us a lot.
What other advice do I have?
The advice I would give others looking to implement OneLogin is that there are a lot of tools out there. If this is something where the basic package fits for people or they need all those extra bells and whistles, then absolutely, because for us, it does exactly what it needs to do. It's a marriage at this point. If we want to switch, switching the system would be a far bigger headache than just keeping it as is. People should choose very carefully. Compare two or three systems, do a proof of concept, and choose what they need. I can say OneLogin is pretty good. For the money within the base package, there are no complaints. It does everything. They focus on keeping it stable, which is good. I would rate this product an eight out of ten overall.
Single sign-on has simplified secure access and reduced support tickets across all applications
What is our primary use case?
OneLogin serves as my organization's single sign-on platform to simplify user login and avoid the need to remember multiple passwords. We have set one strong password in OneLogin that enables users to access all business applications in my organization securely and easily. We have integrated a significant number of business applications under OneLogin, where they are secure and simple to access.
OneLogin functions as a single sign-on platform to access all our business applications across the different departments in my organization. Most, if not all business applications support single sign-on, ensuring a smoother onboarding and offboarding experience with a centralized application dashboard and an easier login experience.
What is most valuable?
The best features OneLogin offers include integration, seamless integration, security, single sign-on, and encryption. All the features are very important, especially when working with two-factor authentication, which boosts the security layer in my organization. Additionally, the seamless integration with different applications and systems in my organization has been effective, particularly for promoting collaboration.
Since OneLogin is a cloud-based solution, we are able to access it on various devices as long as we are connected to the internet, and this has truly boosted our remote collaboration. Since we started using OneLogin, we have been able to access all our accounts utilizing personal smart devices. It has simplified how we log into different applications through one strong password, enabling us to save considerable time and cost. It has been very convenient for employees working remotely where they can collaborate effectively. OneLogin allows quick access through single sign-on and the ability to send a security pin with one tap. It has also reduced the number of support tickets through the self-service reset password portal.
We have been able to directly integrate it to different directories where we are able to collaborate remotely and work from home conveniently. The experience is very seamless with no technical hiccups or glitches. One simply uses OneLogin to sign in to multiple business applications where we can use different applications throughout the day. OneLogin prevents cybersecurity attacks before they happen, and we are more vigilant.
What needs improvement?
The only downside I see with OneLogin is that there are some limitations with using the apps provisioning APIs that can lead to some termination or provisioning action not being completed. Additionally, the customization of the frequent tab should be improved.
For how long have I used the solution?
I have been using OneLogin for the past seven years.
What do I think about the stability of the solution?
I have not experienced any downtime or lagging, so OneLogin is very stable.
What do I think about the scalability of the solution?
OneLogin is very scalable and handles my organization's growth efficiently.
How are customer service and support?
OneLogin's customer support is very proactive and supportive. We are able to reach them at any time, 24/7, and they have been able to solve all our issues on time since we started contacting them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using Salesforce Identity, but that was a long time ago.
How was the initial setup?
The pricing is very transparent, and the setup is also very straightforward.
What about the implementation team?
I purchased OneLogin through the AWS marketplace.
What was our ROI?
We have achieved significant savings through minimizing help desk tickets because if one wants to change or reset a password, there is a self-service reset password portal. Time has been saved through single sign-on where we use one strong password to sign into all our business applications, thus saving considerable time compared to what we were doing previously. OneLogin has also made it easier to roll out new services to our employees, increasing our engagement with clients and employees. Our IT operations now spend less time managing accounts and can focus on other tasks.
We have been able to save 50% of our cost and time.
What's my experience with pricing, setup cost, and licensing?
So far, OneLogin is very cost-effective and easy to use. Cost is transparent, customization is adequate, and the support is satisfactory.
Which other solutions did I evaluate?
Before choosing OneLogin, I evaluated Gluu as another option.
What other advice do I have?
OneLogin is a great password management solution that adds security to all our business applications and consolidates password management, saving time and costs. OneLogin is very easy to use, cost-effective, and bolsters organizational security. It simplifies password management and saves considerable time and cost through easy login into different applications, also enhancing productivity because employees can focus on their daily activities.
The main business problem we wanted to solve while switching to OneLogin was users having to remember too many passwords due to the number of systems we have. We also wanted to ensure security over our business applications. Since then, OneLogin has handled security and has simplified the login experience greatly.
I rate this product an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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