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External reviews

437 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jessica S.

Easy to use performance management

  • October 19, 2018
  • Review verified by G2

What do you like best about the product?
The ability to track application performance week to week.
What do you dislike about the product?
The support site is sometimes hard to navigate, though it has a ton of information.
What problems is the product solving and how is that benefiting you?
We have made significant performance gains after using this application.


    Information Technology and Services

Tons of insights

  • October 19, 2018
  • Review provided by G2

What do you like best about the product?
Clear time series presentation for monitoring application performance.
What do you dislike about the product?
Can be expensive to deploy across entire cluster.
What problems is the product solving and how is that benefiting you?
Consistency of performance for customers. Understanding of impact of releases.


    Computer Software

A worthwhile add on if you're already using New Relic

  • October 17, 2018
  • Review verified by G2

What do you like best about the product?
It's an incredibly useful tool for highly dynamic apps especially if you're working with lots of AJAX requests. It really shines when you're trying to optimize endpoints and identifying your higher volume calls. Helps with some unique user data, especially if you're logging error messages for custom touch points around your site or app.
What do you dislike about the product?
Honestly, pricing. It's definitely worth it if you're going to be utilizing other aspects of New Relic's service. Packaging like APM is a plus, but it sometimes feels like things are just getting shoehorned in.
What problems is the product solving and how is that benefiting you?
We utilize New Relic Browser to optimize AJAX requests and provide in-depth information across several SPAs, and use other New Relic tools to monitor our applications holistically.


    Verified User in Retail

Effective application performance monitoring solution

  • October 10, 2018
  • Review verified by G2

What do you like best about the product?
- Simple setup process
- Ability to configure alerts, alert channels
- Ability to integrate with third party software providers (such as Slack, web-hook) to action separate responses
- Easy to read graphs & ability to track transactions as key transactions with monitoring thresholds
- Can configure New Relic to use 2FA
- Web hook integration is straight-forward and results in the ability to create custom-tailored responses to any alert type
- The ability to compare performance with previous periods makes it easy to identify hiccups
What do you dislike about the product?
- Steep learning curve
- 2FA support isn't native & requires participation from a third party SSO
- Pricing can vary between regions & different exchange rates can make this impractical for third party countries
What problems is the product solving and how is that benefiting you?
New Relic gives you the ability to track key transactions & easily narrow down precisely where errors, vulnerabilities or bottlenecks are occurring within your environment. New Relic also offers free trials on any of their add-on software which makes it easy for you to identify an area or areas where additional integration makes sense to your corporation.

New Relic's support staff are fantastic & usually respond within a matter of hours.
Recommendations to others considering the product:
New Relic is a no brainer if you're interested in the ability to track key transactions, identify performance bottlenecks or create system alerts within your environment. I'd strongly suggest you take advantage of the alerts & infrastructure features it also has within the native application.


    Peter M.

Great for bugs

  • September 14, 2018
  • Review provided by G2

What do you like best about the product?
Whenever there is a crash now you can get it coming to you
What do you dislike about the product?
nothing to dislike, maybe the price. but nothing is free
What problems is the product solving and how is that benefiting you?
mobile apps


    Alex Y.

Great features, but not worth the extra subscription price

  • September 14, 2018
  • Review verified by G2

What do you like best about the product?
I think it has some fun things to look at in the dashboard with some useful analytics
What do you dislike about the product?
I think that the price for what you get is a bit high, I feel like there are other free tools that can give you most, if not all, of what Browser gives you.
What problems is the product solving and how is that benefiting you?
Mostly checking for JS errors and AJAX requests


    Damon M.

Excellent Web Performance Monitoring

  • September 13, 2018
  • Review provided by G2

What do you like best about the product?
Does a great job of notifying you of performance issues.
Lets you dig into the root cause of the issue
What do you dislike about the product?
Can be a little difficult to find what you are looking for sometimes
What problems is the product solving and how is that benefiting you?
Provides insight into performance of websites and web apps. Helps in making changes to improve performance and see if changes helps


    American Fork R.

Robust monitoring, but get's expensive fast

  • September 12, 2018
  • Review provided by G2

What do you like best about the product?
Great tool set to monitor our mission critical web applications. Ideally suited for a competent tech group.
What do you dislike about the product?
The service is good for smaller monitoring tasks, however once your monitoring needs increase so does the cost. It can quickly add up as you see the value of monitoring more.
What problems is the product solving and how is that benefiting you?
We use New Relic to monitor the availability of our eCommerce system.


    Swapnil S.

Working With A Great Monitoring Tool

  • August 23, 2018
  • Review verified by G2

What do you like best about the product?
The Option To generate reports of Server over a Span of 3 Months.!!! That is a great way to keep a check on what is happening over time and even track the progress. Apart from that, detailed Error Analytics is a Big Yes for the people managing the Servers.
Able to keep a check on all the transactions that occurred over time on the Servers, all the incoming and outgoing calls, all are a Plus for Monitoring and keeping track of things happening.
What do you dislike about the product?
Not much of a dislike but I would love to have an option of being able to download the reports that are being generated all across the APM. That would provide a great help in managing things for future Use. Although You can see the reports over time but if you need to share the details, the only way possible is to take a screen shot and share, which is sometimes a pain.
What problems is the product solving and how is that benefiting you?
We are basically using it for Server Monitoring.

New Relic has helped me look inside the overall service breakdown happening across the servers linked and made it so easy to identify the error cause and timings with a great option of generating reports over a span of time. So, overall it is a great tool for Server Monitoring for me.
Recommendations to others considering the product:
People who are working with On premise Servers, esp. for them, this is a great tool ( as from my personal experience) as it will help you keep a check on your server health, everyday tracking, issues and even the good in them. The Overall experience is great and is quite an easy tool to use too.


    Ishan S.

A great activity tracking software

  • August 18, 2018
  • Review provided by G2

What do you like best about the product?
It has great features of tracking crashes, API activities and the best one is that it provides insights on crashes already faced by different developers.
What do you dislike about the product?
The iOS sdk had many memory leaks, which was drastically reduced in latest versions. But it still has memory leaks. The Ui can be worked upon.
What problems is the product solving and how is that benefiting you?
Tracking fatal errors and crashes.
Checking health of APIs