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External reviews

437 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

Use it for our production site

  • August 17, 2018
  • Review provided by G2

What do you like best about the product?
The fact that it is super easy to set up and the alert notification integrations are very handy. We use emails and the slack integration.
What do you dislike about the product?
It would probably not be work paying for by itself, but we are using the NewRelic APM package.
What problems is the product solving and how is that benefiting you?
Uptime monitoring and 'on-call' alerting to downtime.


    Sait Mesutcan I.

The Best Alerting Software

  • August 14, 2018
  • Review provided by G2

What do you like best about the product?
I like the configurability the most, the app won't trigger all the alerts but it will alert depending on what we set for the threshold and the configurations we done. Also, it's very easy to debug and know the error came from because New Relic gives the exact information where you can find the error occurred,.
What do you dislike about the product?
Sometimes there might be too much noise and you need to know how to configure it. The other thing people might find a bit annoying is the pricing, it might be a bit high but given how easy it is to get notified and fix errors, I think it is worth it.
What problems is the product solving and how is that benefiting you?
We want to make sure we get an alert for critical errors since our app heavily depends on users. We get instant alerts with New Relic and this lets our developers immediately work on a solution.
Recommendations to others considering the product:
There are lots of alerting products out there and you might be wondering why you should use New Relic for your alerting system. New Relic is the industry leader in application level debugging. Whether it's the database or in the code somewhere, it would show where the error is coming from and makes it so much easier to attend to problems.


    Internet

Great Software, but needs better UI

  • August 14, 2018
  • Review provided by G2

What do you like best about the product?
I really like how New Relic presents the errors: it gives out the total count of each kind of errors, sorted from the highest occurrence to the lowest occurrence. The error rate chart is also really helpful.

I also like how new relic puts things into diagrams. There is the diagram that shows the transaction time distributions: how long did it take for the server to perform database queries? how long did it take for the server to do computations? These questions are critical in understanding what's going on.
What do you dislike about the product?
I feel the UI can definitely be more intuitive. Currently, the UI had too many items on the left menu, and a beginner will usually get confused by what items they are looking for.
What problems is the product solving and how is that benefiting you?
We use new relic to track all the errors on the server side. In the case of an incident, new relic gets really helpful for incident responses.
Recommendations to others considering the product:
New Relic is great if you want server side monitoring, such as errors, performances, and availabilities.


    Kevin Y.

It is the industry standard to visualize quickly where performance improvements are needed

  • August 14, 2018
  • Review verified by G2

What do you like best about the product?
Easy to install, integrations for most major frameworks & platforms, API is easy to understand, lots of documentation, along with google analytics it can be a good source of insight on buyer behavior
What do you dislike about the product?
It doesn't tell a complete picture. Performance is only one part of the app. It is good to measure an app once it has been built out, but fixing performance after the fact gets expensive. Needs another front-end analytics tool to know what is really going on with users.
What problems is the product solving and how is that benefiting you?
Did we need to add more server resources, could the app be optimized. Where is the performance being bottlenecked, what is the response time at the page level.
Recommendations to others considering the product:
If you have a current platform that provides New Relic integration extension or plugin, use that to group your data, if several apps share a server. Try New Relic along with Google Analytics to see where user pain points are, how each page is performing in relation to how expensive it is to run the transaction, and make tweaks based on where the greatest benefits would be with the most minimal effort.

For example, on an e-commerce platform like Magento, Google analytics can tell you where you're losing the customer (cart abandon, or category page), and New Relic's api can help you hunt down where you can speed up the transactions that impact checkout, or whether users aren't waiting for all products to load before leaving that page.

Ultimately, you can use New Relic along with other tools to decide how to improve ROI and page conversion for the app, but I found that New Relic alone was not very beneficial in deciding where to allocate development hours.


    Information Technology and Services

Wildest of New Relics

  • July 31, 2018
  • Review provided by G2

What do you like best about the product?
New relics has powerfull engine to analyze the entire system to know all activity in our server, It can showing you which part has been take the most resources of our server with the details like how long it takes a load, how frequently that problems has occured. This is really helpfull for us because we need to monitoring our bussiness so we are always can give the best performance to our customer
What do you dislike about the product?
for newbie using this tools is really hard you will always need to looking the others tutorial and reviews to know what happens with that view, and where do you need to start and take a look,
What problems is the product solving and how is that benefiting you?
Information technology and service, sometimes our traffic is really high, so i want to know if this traffic is real or not, or which page have the most accessing by user. I have so man third party integrate with our platform and sometimes for certain reason connection between us is slowing down, how we know if its done and our server performances get down, that answer is new relic has feature to send an alert via email to us if our server has get frequently error
Recommendations to others considering the product:
its really recommendate for every bussiness modeling especially for company using technology information to monitoring your tools to make money. So you know what happens with your server if you thinks your perfomance of server is starting down. i dont think so you can find other place who offer more reliable service than New Relics, just try trial first to know and familiar with their tools , than try to premium member to know how powerfull their tools. thank you


    Information Technology and Services

Great insight

  • July 31, 2018
  • Review provided by G2

What do you like best about the product?
Easy to use and a lot valuable insight and reports
What do you dislike about the product?
Some apm agents need improvements.. but over all good
What problems is the product solving and how is that benefiting you?
Bottleneck and performance


    Information Technology and Services

Good for monitoring web application

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
nice, flexible dashboards for monitors
supports SAML standard
What do you dislike about the product?
as our needs are relatively simple, there isn't much we've found that we dislike about it. I guess if it was nitpicking, I'd say it would be nice to be able to view more than 1 application at a time on a dashboard.
What problems is the product solving and how is that benefiting you?
New Relic helps us display monitors for critical applications on a dashboard in our office so we will know if there have been any recent issues or spikes.


    Tina L.

New Relic Infrastructure Review

  • July 27, 2018
  • Review verified by G2

What do you like best about the product?
The pros of New Relic Infrastructure include, most importantly for my company, to manage and monitor all of your servers at once. When running several (more than 10) servers, this is a key feature. Further, Infrastructure can handle both local servers and cloud based servers as it is compatible with most cloud based platforms like AWS, IBM Cloud, and Google Cloud services. Further, if you already use New Relic APM and Insights as my company does, Infrastructure integrates seamlessly without any further installation. Finally, the user interface is amazing, giving charts and lists as well as the ability to filter and sort through your servers to see real time and usable data like load and memory usage.
What do you dislike about the product?
For my use, there isn't much to dislike as I use Infrastructure as it comes with APM and Insights and I did not expect anything beyond a platform to monitor my servers, however the name can be very misleading. New Relic Infrastructure only has the capabilities to monitor your servers, and cannot monitor any other local hard devices such as routers or extenders.
What problems is the product solving and how is that benefiting you?
We use Infrastructure to keep tabs on the loads our servers take as well as how much load they give onto the user CPU and RAM. The charts presented in the UI allows us to easily find any irregularity and address it immediately rather than going hours without knowing a server is acting up. Further New Relic Infrastructure gives countless ways to track our servers from Storage statistics like Disk Space used to Network statistics like the number of bytes transmitted per second along our servers.
Recommendations to others considering the product:
Really think about what you expect from this product before you make an assumption and then think the product is not worth it. It does what it advertises it will do and it does so beautifully and seamlessly.


    Apparel & Fashion

Solid server monitoring tool

  • July 25, 2018
  • Review verified by G2

What do you like best about the product?
Easy to use interface, good alerting tools and a very robust set up that over shadows some more expensive options on the market. Development agency uses it near constantly to monitor our server usage.
What do you dislike about the product?
Not much in the way of 3rd party integration available. Would be good to have hooks into messaging suites to log and broadcast wider issues instantly.
What problems is the product solving and how is that benefiting you?
Managing the reporting of our server stacks with rapid response alerts. Quick and easy to read information as opposed to pages of descriptionless data.
Recommendations to others considering the product:
Look into other providers first to make sure it meets your specific requirements.


    Prakash N.

Don't lose sleep over Ops

  • July 17, 2018
  • Review provided by G2

What do you like best about the product?
Quickly get to the root cause of problem
What do you dislike about the product?
Getting Nickled and Dimed for additional features
What problems is the product solving and how is that benefiting you?
Help understand the application behavior and usage. In terms of benefits, minimize downtime by identifying the root cause - whether it is in the back end or data base
Recommendations to others considering the product:
Starting with NewRelic is really easy. You can begin by using the free version. You will get some insights with the free version. Then you will want to switch to the paid version.