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New Relic Infrastructure and Application Monitoring

New Relic | 1

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External reviews

436 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

New Relic a good ally for highly scalable systems

  • March 25, 2016
  • Review provided by G2

What do you like best about the product?
This tool is the best ally you can have while monitoring large scalable systems. I had the chance to work with it for over a year and a half for a major US ecommerce platform for pet products, and this tool allowed us to know when our websites were having spikes, traffic issues, when was needed a node reboot, etc.
What do you dislike about the product?
So far there's not much that I don't like, the only thing would be that this great tool due to its pricing is not so accessible for small and medium business.
What problems is the product solving and how is that benefiting you?
While monitoring a major scalable ecommerce platform this was great to know which processes were crashing our web servers and at which time.

This lead to optimize many business processes and to take the right actions like rebooting replica nodes at the right time.

    Rajesh V.

Good tool to know the bugs/errors in the code.

  • March 24, 2016
  • Review verified by G2

What do you like best about the product?
It has a comprehensive list of error reports and performance metrics of the system. All this is possible with a single configuration file. It has reports for database, memory, CPU, dom loading, throughput which are highly valuable.
What do you dislike about the product?
Slightly on the costly side for small companies. Though they provide a light weight solution which is cheaper, it doesn't come with error reports, which is what we are looking for.
What problems is the product solving and how is that benefiting you?
We are using to track metrics like performance, transactions, errors on various servers. We see the error logs here and try to fix the problems on our end.

    Gustavo M.

Great straightforward tool easy setup and impressive metrics

  • March 24, 2016
  • Review verified by G2

What do you like best about the product?
It's a package install and a single line in my settings and it's all running and collecting information.
I have worked with .Net and NodeJS and the instalation simplicity is exactly the same for both platforms.
The metrics are quite impressive as well.
It does a really good instrumentation and the details shown in the dashboards and graphics goes way beyond just a "full request" duration. Details about time spent in external services, database, etc.
What do you dislike about the product?
The awesome amount of good information comes with a cost, and for some of our services we were not able to handle the performance cost it causes.
What problems is the product solving and how is that benefiting you?
Quality of the company's webservices. Performance analysis and stability.
It helped us finding out some problems which lead us to find some critical memory leaks.

    Kori F.

Gold Standard Monitoring - New Relic

  • March 22, 2016
  • Review verified by G2

What do you like best about the product?
New Relic is the gold standard in website/server monitoring.
What do you dislike about the product?
With so many features, it can be hard to know where to look to get the information that will help diagnose issues.
What problems is the product solving and how is that benefiting you?
We implement our solution in a variety of hosting scenarios, some are less optimized for the workflow of the site so it often has problems with how fast the site is responding or it's general availability. New Relic helps us find those issues to make code changes that optimize the site for that specific hosting environment.
Recommendations to others considering the product:
If you're making a site that you want available for public consumption, you need to make sure you're using New Relic to monitoring the site.

    Olaf L.

Easy webservers and application monitoring

  • March 12, 2016
  • Review verified by G2

What do you like best about the product?
NewRelic is very easy to install on Ubuntu systems, only a view simple steps are required. The NR client is very stable and in my experience it never stopped working. While I'm using the free version, NR helps me to identify problems an all my servers.
What do you dislike about the product?
I don't use NR for PHP application monitoring, because the reported memory usage isn't correct if you use PHP-FPM.
What problems is the product solving and how is that benefiting you?
The server monitoring is great, I'm always informed about the status of my server status and NR has helped me several times to locate the problem.
Recommendations to others considering the product:
Play with the different levels for the triggers for the alert policies. It helped me a lot to get alerts under different circumstances.

    Maxime L.

Great to analyze bottlenecks

  • March 09, 2016
  • Review verified by G2

What do you like best about the product?
- Realtime charts that gives an idea of application health
- Granularity of data: time spent in database, web externals, etc.
- Browser tracking of DOM ready: allows us to monitor if our Javascript processing is optimized/acceptable
What do you dislike about the product?
The lack of information about page views, to balance the load against real use of the application. For now, we still need to have Analytics to have a precise idea of when things goes wrong.
What problems is the product solving and how is that benefiting you?
Identify which pages were really slow in production (which weren't in local due to database indexing/cache/etc.)
Recommendations to others considering the product:
Amazing to optimize application that are already lives, without benchmarking everything everytime. Has a ton of other features also interesting, for people who wants to do even more monitor, espacilly in mobile apps.

    Internet

Ease to use and understand system monitoring and maintanence

  • March 09, 2016
  • Review provided by G2

What do you like best about the product?
Displays complex system uptime and performance information in a format easily accessible to non-technical management. Easy to grant and control access to status information. Deeply customizable, both in terms of dashboards and in ad-hoc analysis while debugging issues in real time. Sharply designed visualizations that manage to look modern while keeping the focus on the information communicated.
What do you dislike about the product?
Fairly expensive, with somewhat confusing pricing structure. Doesn't play particularly nice with complementary tools like Librato - is very much intended to be an all-in-one, stand-alone solution.
What problems is the product solving and how is that benefiting you?
Used as a primary source of truth for system uptime and performance information in production and staging environments. Developers are able to watch the system's performance for issues while deploying new code, while devops and engineering management are able to look at retroactive performance and understand the general health of the system.
Recommendations to others considering the product:
Possibly overkill, but if your project has a high budget and complex architecture or demanding performance requirements, New Relic will likely be a simpler setup and faster path to success than cheaper or do-it-yourself solutions.

    Bradley H.

Indispensable tool for developers

  • March 09, 2016
  • Review provided by G2

What do you like best about the product?
New Relic is one of those pieces of software that literally changed my life as an engineer. The tools that New Relic provides paired with their constant innovation have resulted in making me a better engineer, improving the products I work on, and providing vast insight into how the software I build works under the hood. I can't imagine working without New Relic now.
What do you dislike about the product?
My only issues with New Relic in the past have been related to reliability of some of their more experimental services and also with their speed. For a while, certain features would crash and just not work (thread profiler for example) at all. Over the last few years they're really got things working in top shape though. In addition, when things would break, their service would reply very quickly and help us figure things out.
What problems is the product solving and how is that benefiting you?
We use New Relic to monitor application performance and health and especially as a tool for performance optimization. When I was working on large scale web software serving over 60million monthly unique users, New Relic was the most powerful tool we had for finding performance bottlenecks and digging in to figure out how to solve them.
Recommendations to others considering the product:
USE IT! The interface can take a while to get up to speed on, but there are tons of videos and tutorials to help you learn to integrate it into your flow. Pricing can get really high really quickly though if you're scaling horizontally... We eventually had ~450 servers running and we were spending a lot of money.

    Holden T.

Everything you wanted to know (about your server) but were too afraid to ask.

  • March 08, 2016
  • Review verified by G2

What do you like best about the product?
There is literally no stat too small or obscure for New Relic to report. It has everything you could possibly imagine and their pricing is perfect. New Relic grows with your business from startup to enterprise so that pricing grows as you do.
What do you dislike about the product?
All the option can be inundating. New Relic has an insane amount of options but there's really not much to dislike.
What problems is the product solving and how is that benefiting you?
Finding the bottlenecks in your application and make sure you avoid major pitfalls before they start throwing errors. Once you use new relic you can't imagine a world without it!
Recommendations to others considering the product:
New relic basically does everything you need. The only trouble is figuring out where to start and which metrics are most important for your particular app. The learning curve can be quite high but mostly just figuring out how to tailor it to your needs. Their forum is a good place to start and they have great docs.

    Kristof F.

Very good service monitoring

  • March 05, 2016
  • Review verified by G2

What do you like best about the product?
It has extensive monitoring for servers & applications. Especially the monitoring of errors is very good & usefull.
What do you dislike about the product?
The interface of New Relic is quite complicated. To find certain possiblities & parts within new relic can be quite challenging. Still some work is needed in the "user friendliness" part.
What problems is the product solving and how is that benefiting you?
Being able to see if our servers have enough capacity to run our daily web applications.

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