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poor customer service

  • By Curtis
  • on 01/29/2021

Watch out, Castlabs will charge you even if you never launch an instance. They will not offer a refund.

There are hundreds of DRM providers to choose from - don't choose Castlabs.

  • By castLabs
  • on 02/04/2021

Hello Curtis, We’re sorry if there was a misunderstanding. As indicated in our marketplace agreement and onboarding email, if a subscription continues after the free trial period ends, our service is automatically charged on a monthly basis according to the marketplace pricing table. This is why a charge was incurred. However, if our earlier offer to extend your free trial and provide a credit wasn’t suitable for your use-case, we're happy to make your experience better by providing a goodwill refund for the charge incurred.