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Extremely poor customer service

  • By NP
  • on 01/27/2021

No registration e-mail sent after purchasing 25 units of the product in the marketplace. No response from vendor marketplace support 3 business days after trying to follow up on activation. No-one available at the call centre to assist with onboarding, and promised call back did not materialise. Basically total radio silence more than a week after purchase. $174 on a 1-month pilot implementation wasted. Lesson learned, and now looking at alternative vendors for use across our fleet.