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Great product just works
What do you like best about the product?
API driven product with great documentation and extensive integration with other monitoring tools
What do you dislike about the product?
Web UI takes a little getting used to and schedules can be hard to get your head around based on the visualizations in the UI.
What problems is the product solving and how is that benefiting you?
Making sure engineers are aware of issues at the correct time and appropriate escalations to management when required.
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PagerDuty Product Review
What do you like best about the product?
Integration feature with our existing corporate apps. Automated acknowledgement and resolution if required.
No worry for missing any incident.
No worry for missing any incident.
What do you dislike about the product?
Repeat Acknowledgement for services - Though this can be modified in settings, but was wondering, if someone has acknowledged it once , why does that acknowledgement times out?
What problems is the product solving and how is that benefiting you?
Incident management, Realized Benefits - able to remove human interference. Received automated calls. No baby sitting.
Recommendations to others considering the product:
Easy to use once you know this tool.
PagerDuty Experience
What do you like best about the product?
notification settings that allow me to configure different types of notifications triggered in different times.
mobile application that I can ack the alerts.
desktop UI is easy to use.
mobile application that I can ack the alerts.
desktop UI is easy to use.
What do you dislike about the product?
if I get a new phone then notifications don't come and I had to uninstall and install the app again.
sometimes desktop app gets a bit slower and it took sometime to load / refresh the main page. If I ack the alerts on mobile app and checked the status on desktop app right after then the status has not been reflected.
loading analytics page takes sometime and sometime it fails to load the page.
sometimes desktop app gets a bit slower and it took sometime to load / refresh the main page. If I ack the alerts on mobile app and checked the status on desktop app right after then the status has not been reflected.
loading analytics page takes sometime and sometime it fails to load the page.
What problems is the product solving and how is that benefiting you?
make the out product more stable and robust and with pager duty I have been able to react abnormal behavior quickly and reduced the impact to the system.
PagerDuty
What do you like best about the product?
Easily set up and manage on call schedules
What do you dislike about the product?
Cost scales based on seat which is not awesome.
What problems is the product solving and how is that benefiting you?
Availability and this tool helps us stay on top of issues that have a negative effect on that.
Recommendations to others considering the product:
Do the thinking up front about the rotations and responsibilities of each will be.
Our tool for On-Call team
What do you like best about the product?
1. Single alerting tool for all our monitoring tools: NewRelic, Keynote, Zabbix
2. Agile scheduling for the team, e.g. overriding one person schedule to substitute for some period of time helps to keep the whole schedule as it is.
3. Agile escalation policy - multiple levels save us if on-call person is not reachable for some reason.
2. Agile scheduling for the team, e.g. overriding one person schedule to substitute for some period of time helps to keep the whole schedule as it is.
3. Agile escalation policy - multiple levels save us if on-call person is not reachable for some reason.
What do you dislike about the product?
Not much to say here. It just works and does its job well.
What problems is the product solving and how is that benefiting you?
Our on-call team gets notified immediately if any of our monitoring probes fails, so we keep our eyes on our service 24/7.
Trusted Partner and Invaluable Resource
What do you like best about the product?
PagerDuty works perfectly every time. The process is fairly simple, but the flexibility is almost limitless. We reviewed other alert monitoring system in the past, but none of them were able to handle the really complex on-call schedules. PagerDuty blows the rest away.
What do you dislike about the product?
Although priced competitively, when you consider their competition, our costs over the past 3 years have increased by 85%.
What problems is the product solving and how is that benefiting you?
We needed to notify or alert the correct technical on-call people, as quickly as possible. We wanted to feel monitoring data to an automated system that could read an on-call schedule, and take the correct action.
Before PagerDuty, we used a 24x7 NOC. With more than 40 on-call teams, and close to 400 on-call resources, our NOC would often struggle to alert the correct resource. This led to resources being woken up at in appropriate times and overall technical resource dissatisfaction. With PagerDuty's help, we were able to completely eliminate the 24x7 NOC, saving the company more than $600,000 annually.
Before PagerDuty, we used a 24x7 NOC. With more than 40 on-call teams, and close to 400 on-call resources, our NOC would often struggle to alert the correct resource. This led to resources being woken up at in appropriate times and overall technical resource dissatisfaction. With PagerDuty's help, we were able to completely eliminate the 24x7 NOC, saving the company more than $600,000 annually.
Recommendations to others considering the product:
I think of PagerDuty as a hammer. A hammer has one job, and it does a great job at it. This is very similar to PagerDuty. It's job is to alert the correct on-call resource as quickly as possible, and it does it perfectly every time.
Efficient and Get's job done
What do you like best about the product?
It's constantly improving . Can integrate with multiple platforms making it a versatile solution for outages .
What do you dislike about the product?
We get called even after the incident acknowledgment.
What problems is the product solving and how is that benefiting you?
Network Outages.
On call support.
On call support.
Simple and Clean solution to sort through the noise
What do you like best about the product?
Simple and clean interface for receiving and triggering pages. We use a myriad of different systems to trigger pages and operationally it is very easy to use. I love being able to follow an audit trail of when a page is triggered until the moment is resolved and by whom.
What do you dislike about the product?
On a rare occasion it seems the Pagerduty has a tough time with extreme volume of pages being triggered by us. This causes the system to backup and not fire off as needed or expected. We don't have any system to fire pages directly to individuals, this is not often needed, but when its needed its a pain to workaround. Setting up on-call schedules for dynamic shift teams is a pain.
What problems is the product solving and how is that benefiting you?
Operationally, we use Pagerduty to control the flood of information relating to our servers and email. As opposed to other systems I have used, Pagerduty is the least convoluted and easiest to use. Being able to aggregate all our noise into one system has helped tremendously in being able to manage our many systems and software.
Recommendations to others considering the product:
Small to medium sized companies who don't want to create your own in-house system for paging may find this to be a helpful tool. As scale increases, PD can show occasional signs of struggle. Day-to-day, I have no issues with the software and enjoy interacting with it.
One stop shop for on-call notifications
What do you like best about the product?
PagerDuty has a wide range of integrations including everything from Cloudwatch integrations to New Relic to basic email. The high and low priority alerting rules are great for differentiating between alerts that require immediate response.
What do you dislike about the product?
There is no facility to handle SNMP events. Relatively expensive if you need things like incident priorities (high/low priority). For example, high/low priority alerts require an upgraded plan.
What problems is the product solving and how is that benefiting you?
Allows on-call personnel to set and create their own notification rules. Centralized alerting for on-call personnel. Separate escalation policies allow customized notification policies for different applications. PagerDuty also acts as a source of truth since it shows provides a time-stamped incident log.
Recommendations to others considering the product:
Do a full evaluation between PagerDuty and their competitors (e.g. OpsGenie). If your alerting needs are basic, your requirements may be satisfied with a less expensive product especially if you do not need high/low priorities.
Keeps me up at night
What do you like best about the product?
* Alerts are noisy which is nice.
* Has nice slack integration, rollbar, and other services
* Mobile app is decent.
* Has nice slack integration, rollbar, and other services
* Mobile app is decent.
What do you dislike about the product?
* Scheduling an override is pretty difficult and you have to do it in multiple places since we have different roles (e.g. primary, secondary).
* Email notifications of when I'm going to primary from secondary are a bit noisy but perhaps those can be controlled with some settings.
* Email notifications of when I'm going to primary from secondary are a bit noisy but perhaps those can be controlled with some settings.
What problems is the product solving and how is that benefiting you?
Accountability for site reliability. => Alerts when something is on fire.
Recommendations to others considering the product:
It's the industry standard so chances are you using it for site monitoring is high. I suggest playing around with it before you actually go "on call" with it so you don't receive any surprises.
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