Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
With multiple attractive integrations and reliable ecosystem, I highly recommend PagerDuty.
What do you like best about the product?
Pagerduty becomes important when integrating with Slack, notifications arrive in minutes you can be in the comfort of your thing and still receive without problem. Installation, progressive use and configuration are simple, there is no other word to describe it. The alerts are also set up without protocols, and they always give detailed steps to take so. I must also say that the programming for the guards is one of the best that the program has, achieving good responses to incidents that may arise, unlike other programs that make complicated scales everything becomes simple with the implementation of Pagerduty. The learning is automatic and can be done in sets, taking up again the interface is very intuitive, you can navigate it and basically understand all the options that are presented inside.
What do you dislike about the product?
I have had very few problems with the service, I consider that there are no errors in its implementation and that its use brings many benefits to our organization, however, the price of each license greatly increases the operating cost, the support service at the beginning is very aware of all user tasks, then many times does not answer requests, some problems we have experienced take time to be solved because the technical support takes time for solutions, applications for phones are far from what we can see on computer, they lack customization and need improvements.
What problems is the product solving and how is that benefiting you?
We always have staff on duty in the company, and we saw the need for a tool that would provide specific solutions PagerDuty notifies any anomaly, the guards became more effective, we are software developers, applications, and PagerDuty was another success in our portfolio of tools to provide better service to all our users. Currently, the software is in charge of equipment management, incident resolution within the technical department, in fact, it always provides us with important alerts and is programmed 24 hours a day.
- Leave a Comment |
- Mark review as helpful
PagerDuty Excellence: Transforming Support Operations with Automation
What do you like best about the product?
PagerDuty stands out as a premier incident management and automation platform, and has managed to revolutionize our support area in a very short time. Its solid functions have allowed us to have rapid detection, response and resolution of both critical and lower priority incidents. Using features such as its customizable alerts, its multiple integrations with different platforms and its efficient on-call scheduling, PagerDuty has achieved the automation of our support environment and has reduced our manual efforts. Its easy-to-use interface and mobile accessibility have made PagerDuty an invaluable tool for us, improving efficiency in our support operations
What do you dislike about the product?
While PagerDuty is an excellent automation and incident management platform, an opportunity for improvement lies in improving the integration with Microsoft Teams, fostering a more fluid collaboration and communication experience for users.
What problems is the product solving and how is that benefiting you?
PagerDuty efficiently addresses our critical business problems by streamlining incident management, reducing response times, and enhancing overall operational resilience, ensuring uninterrupted service and customer satisfaction
Send your alerts anywhere with pagerduty
What do you like best about the product?
Pagerduty is one of hte most popular tool in the idustury for altering. It will help you to send alerts anywehre you want. If you wnat to attach someone's phone number, email or want to show alert on the slack channel pagerduty got you covered. Also if you follow on calls, pagerduty can manage that too. You can put the schedule and team members altering destination and pagerduty will itself change the oncall person as per schedule and start alerting.
What do you dislike about the product?
While pagerduty is an amazing tool, it hard to learn and it's interface is not that intutive and easy to use. Beginners might feel confused working on it for the first time. They might have to wirte their own policy and that have a steep learning curve. Also pagerduty is fairly expensive tool.
What problems is the product solving and how is that benefiting you?
Pagerduty helps us to react actively to downtime and make sure that we address the issue before our customers. It helps us to stay ahead and alerts to different channels helps to maintain flexibility that even if slack or teams notifications are off, concerned person will get email and a phone call too and that makes it extremly important. It makes us near to perfect.
Jeli makes incident analysis easy!
What do you like best about the product?
I love the Narrative Builder and being able to import selected messages and entire channels from Slack into Jeli. This enables me to easily document what happened and when, and provide links to the actual Slack discussions that took place! I also really appreciate how friendly and available Jeli support is. They are always quick to answer my questions and I have seen many feature requests and the occasional bugs I find addressed very quickly!
What do you dislike about the product?
There are a lot of different fields and places you can put information, and sometimes it can be a little confusing to know the best place to put different types of information.
What problems is the product solving and how is that benefiting you?
Jeli removed the tedius task that was searching around and typing up an incident report in Google Docs, and replaced it with an easy-to-use Narrative Builder that allows Slack messages to be imported and attached to events that are automatically displayed on a timeline! It is much easier to get content together for a prompt incident review.
Simplifying the Full Incident Lifecycle
What do you like best about the product?
Jeli has been incredibly easy to use. We were looking for a solution that would provide an approachable and scalable full incident lifecycle framework, and are very happy with our choice to select Jeli as a vendor. While we did offer Jeli training to our organization, most people were able to figure out how to use Jeli with minimal to no training. Jeli has allowed us to unify all our various other tools into one central hub for incidents. It has helped with our communication across the organization during incidents as well as coordinating various engineering teams during incidents. We also love that they continue to roll out new and useful features. Finally, Jeli's customer support has been among the best of any vendor we've worked with. When we have questions they are often answered within minutes, and when we've found small bugs they are normally fixed same day. We never feel like we are waiting in a ticket queue or are just a number on a support ticket. The product is great, their customer support is even better.
What do you dislike about the product?
We have not found much that we dislike. Occasionally we run into growing pains such as having specifics of our use case that have not yet been addressed, but normally those corner cases are fixed same day. The only real feedback I've gotten is that during the integrations (Jira, Zoom, etc) people wished there was some more detail around things like needed permissions in the integrating application.
What problems is the product solving and how is that benefiting you?
We currently use Jeli for incident response. This includes communicating via broadcast channels during an incident, mechanics of running our incident response, integration of other tools such as Jira and Pagerduty, and facilitating collaboration during incidents. We are also using Jeli to create incident timelines for post-incident retrospectives and will be leaning more into the incident analysis part of the product in the future.
Simple and effective incident analysis tool
What do you like best about the product?
Our use case is for engineers to take charge of incident analysis, and Jeli does all of the heavy lifting for us. It makes it simple and quick to gather the information you need in one place, and integrates so well with Slack. It has helped us to increase participation in PIR meetings, improve documentation around incident learnings, and is supporting our path to prioritizing tech debt. It is so simple to understand and has now become our place for centralized management of incident outcomes.
What do you dislike about the product?
There is nothing that we dislike about Jeli, however we would really use the tagging feature more to find related incidents if this was a bit more seamless.
What problems is the product solving and how is that benefiting you?
Tackling tech debt, learning from incidents, on-call and incident management uplift, documentation around known issues
Helping align our IR/IM
What do you like best about the product?
Jeli has been a fantastic partner in helping to get our IR/IM house in order. We're able to use it to combine multiple disparate tools into a single location, make it very simple for our front line responders to quickly, accurately, and with a full audit trail respond to, investigate, and escalate incidents as the occur. The reporting and evaluations that I have seen thus far have been very helpful in identifying several opportunities for us to improve and that provides a lot of value for me. Jeli has helped at every step of the integration including creating new methods for existing application integrations. I am looking forward to using them for the foreseeable future.
What do you dislike about the product?
I would like a little more control over what gets ingested from Slack, including deactivated users prior to implementation of Jeli. The integration catalog could use more tools but I do know that they're working on adding more regularly and many I can get by with just using the webhooks in a pinch.
What problems is the product solving and how is that benefiting you?
The largest problem that is being addressed in the consolidation of IR/IM processes across many disparate teams with many different tools.
When it comes to functionality and integration with alerting systems, no one beats PagerDuty.
What do you like best about the product?
The interface for this PagerDuty is just awesome that I use it during my financial works. The interface is of manageable size which eases navigation. Something that I also appreciate is the sound notifications that wake me up even when it is in the middle of the night. We integrate with tools like Jira thus increasing its functions that in turn aid our workflow.
What do you dislike about the product?
I find the night mode missing on the web view and it might strain my eyes too much when using it at night after very long hours. Additionally, the mobile app may have enhanced sound alerts for incidents and even added face id recognition to improve security.
What problems is the product solving and how is that benefiting you?
PagerDuty has been a useful tool for handling unexpected financial Events smoothly. Immediate prompts notify me when there are urgent matters that require my immediate attention so that I can avert financial losses. As a result, this aspect keeps our financiers on toes while we maintain our operational efficiency.
Leading the way for Incident Management
What do you like best about the product?
Jeli has been fantastic to work with and they are at the forefront of incident management. I have been working with Lesleanne and her team for a few months now and they are always willing to help or take on feedback. They are changing the way that we do incident analysis, and they are always introducing much needed capabilities. It is very well designed and so easy to use.
I look forward to our continued work together and seeing what they have in the pipeline.
I look forward to our continued work together and seeing what they have in the pipeline.
What do you dislike about the product?
Jeli has so much to work with. The only downside is I need more time to play around with it!
What problems is the product solving and how is that benefiting you?
Jeli is making PIRs fun and from those PIRs they are extracting really useful data when it comes to how people are experiencing incidents and it brings to light issues that may not have been clear before using the Learning Center functionality. I believe that LFI is really important for companies to really shift the needle and Jeli does this really well.
It's hard to imagine a better incident management tool
What do you like best about the product?
Jeli provides the structures and reminders the team needs without getting in the way. It's got a low barrier to creating incidents, automated workflows are incredibly optional, and the incident reports at the end are informative and readable. We use it for every incident and the incident overviews are great at giving Customer Support the right amount of information.
What do you dislike about the product?
It can take a long time to really put together a good timeline and determine which messages are the most critical.
What problems is the product solving and how is that benefiting you?
Jeli provides a light weight way to structure incidents. Easy to forget pieces of process like updating the incident status can be automated through reminders for example. We bought it for incident reporting, but we use it for every incident because it makes the actual incident process so much smoother.
showing 41 - 50