Dynatrace in action
What do you like best about the product?
The level of details Dynatrace provides is too good. You can dig in down and down and get to the root of the issue.
Pretty easy to implement.
Their customer support is also top notch. While on a dashboard or any page you can connect with support and then work with them to understand the feature or more.
Integration with other tools is also pretty straight.
What do you dislike about the product?
Quite tough to learn and understand how to use the tool. Basically learning curve is high.
Pretty expensive. If not configured correctly, you will bleed money.
Just due to learning curve, we found frequency of users using app going down
What problems is the product solving and how is that benefiting you?
Dynatrace helps us address several critical challenges in our infrastructure, Kubernetes, and application environments
1. End-to-End Observability Across Hybrid Environments - Dynatrace provides a unified observability platform across servers, containers, applications, and network dependencies. We can trace a single user transaction end-to-end, from front-end to database
2.Kubernetes and Microservices Visibility - Dynatrace automatically maps and monitors Kubernetes workloads, namespaces, and services, showing real-time health and performance metrics
3. Improved Application Performance and User Experience - With Real User Monitoring (RUM) and synthetic tests, we monitor real-world user interactions and simulate business-critical transactions.
Excellent tool but with many functionalities that confuse the user
What do you like best about the product?
Perform a thorough granular analysis and monitoring of the application
What do you dislike about the product?
Being so granular delivers many results and options that ultimately prove counterproductive as it confuses the user.
What problems is the product solving and how is that benefiting you?
the problem is that it is too granular and causes the analyst to become confused and draw ambiguous conclusions
Monitoring made easier
What do you like best about the product?
The GUI is very user friendly when it comes to dashboards monitoring.
What do you dislike about the product?
The queries are so hard to understand and seem almost counter-intuitive at times. You can't customize metric consumption easily.
What problems is the product solving and how is that benefiting you?
Having a platform where the whole tech department can use to observe problems and dashboards.
Lots of features but lacks edge case support
What do you like best about the product?
I love all the unified approach to having everything in one place for observabiltiy
What do you dislike about the product?
I think there is some disconnect with some apps, like Alerts for example, really the UI caters to those who want Davis AI alerts but lacks support for folks that also want custom metrics and alerts
What problems is the product solving and how is that benefiting you?
They are solving bringing everything together in one place with AI to help you get to the root cause faster
Great experience!!
What do you like best about the product?
Great powerful insights around infrastructure.
What do you dislike about the product?
UI could be better and can be less cluttered.
What problems is the product solving and how is that benefiting you?
One stop shop for observability
Infrastructure Observability
What do you like best about the product?
The predictive analytics that Davis AI utilizes for anomaly based alerting is a fantastic additon to the platform and really raises Dynatrace above the rest.
What do you dislike about the product?
The network infrastcutre monitoring capabilites
What problems is the product solving and how is that benefiting you?
Predictive alerting
Fully automated solution, so it's easy to use when it comes to deployment but the solution could extend the visibility to cover more infrastructure monitoring capabilities
What is our primary use case?
Dynatrace is doing it very well. It offers the customer a holistic view of the application or website, starting from the front-end services to the back-end services. Mainly, they are focusing more on application performance.
For sure, they have it for server monitoring and network performance monitoring, but mainly they are focusing on application and AI capabilities when it comes to application performance monitoring.
They are very good when it comes to APM.
What is most valuable?
It has AI capabilities for anomaly detection. Also, they are a fully automated solution, so it's easy to use when it comes to deployment. In general, they have root cause analysis, monitoring the components, and monitoring the application. They use information to connect the issues, detecting problems, and finding LiveOps analysis.
What needs improvement?
It would be good to extend the visibility to cover more infrastructure monitoring capabilities and more network performance capabilities.
For how long have I used the solution?
I have been using it for five years.
What do I think about the stability of the solution?
It is a stable product.
Moreover, there is a support team. Honestly, they are doing very good when it comes to communications and documentation, so you can easily troubleshoot and diagnose issues.
You can also easily reach out to their support team. For the components themselves, it's quite stable. There aren't many parts when it comes to Dynatrace components or the platform itself. So, it's the best solution.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten because it is an agentless solution. It is scalable; you can deploy the agent wherever you want.
We have Enterprise businesses as our clients. It can be offered to small businesses, but it would be pretty expensive. Technically, there is no problem with that. But, it's all about the cost or the price.
How are customer service and support?
We can reach out to them directly through chat services within the platform itself, or we can contact their partners globally. Dynatrace would be able to help you directly, and also let you contact the enterprise support team. So, it's quite good when it comes to support.
How would you rate customer service and support?
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, with ten being easy.
It is fully automated, so it was easy.
The deployment model can be both on-premises and on the cloud.
The deployment depends on the component. Overall, it can be done in less than one hour, or two hours maximum; you will be able to finish deployment when it comes to the main components, like the analysis server or admin server. But when it comes to agents, it depends on the customer's environment. It may take hours or weeks. So, it depends on the prerequisites and the customers themselves.
What was our ROI?
The cost savings can add because they are focusing on the end-user experience. Currently, all businesses are all about the user experience. So once you have such a tool, you just want to make sure that users are satisfied.
When they are satisfied, you will gain benefits. So when it comes to return on investment, by keeping your customers satisfied, it's worth it to invest in such a tool. It gives you clear visibility of the user experience or user behavior so you can improve your business.
What's my experience with pricing, setup cost, and licensing?
It's not cheap, for sure. Dynatrace targets enterprise customers, banking, government entities. So for sure, it's not cheap, and it's a little bit expensive. So, I would rate the pricing a seven out of ten, with ten being expensive.
Now, here comes the comparison to other APM competitors like AppDynamics and IBM; yhey are within the same range. They are all targeting top-end users.
What other advice do I have?
Dynatrace has an AI engine. It collects numerous metrics from the customer's IT environment. The AI engine then correlates and analyzes all of these collected metrics and transactions to offer some capabilities to the customers.
However, my recommendation depends on the use cases or pain points for the customers. For application visibility or end-user experience, I would recommend Dynatrace.
Overall, I would rate the solution a seven out of ten.
Helpful but has room for improvements
What do you like best about the product?
Faster troubleshooting and debugging.
Dynamic logging and code visibility capabilities.
What do you dislike about the product?
Missing performance analysis
There are some bugs that cause our services to crash
Missing release notes on new versions of the nuget
What problems is the product solving and how is that benefiting you?
Debugging distributed system in the cloud
Rookout is a great service that helped me out of multiple binds
What do you like best about the product?
My team isn't really big on using logs, so being able to log values in real time is a real time saver. Whiel I usually work on the frontend side of things, having the ability to debug the backend live helps me navigate through contexts I usually lack.
What do you dislike about the product?
There are times the ability to detect the correct source code for an environment has been a pain. I wish this feature was given more attention.
What problems is the product solving and how is that benefiting you?
We tend not to use enough logs, especially not informative ones. Rookout lets us log in real time the values that matter.
The product helps identify issues and get to the root cause, but some features must be made more robust
What is our primary use case?
We use the tool for performance analysis, root cause analysis, issue identification, and understanding the impact of technical glitches on business. We use performance dashboards and business dashboards.
How has it helped my organization?
The product helps us identify issues in the application and get to the root cause immediately. We can understand why a client experiences slowness, whether it is due to DB or some issue at the front end. It could also be an issue relating to their zone. We can also use the tool to understand the impact of the technical issue and the loss to business.
What is most valuable?
PurePath is one of the best features. We can add tags to the dashboard that we create. Synthetic user creation is also a good feature.
What needs improvement?
PurePath must be more robust. Dynatrace detects problems at a higher level. When we select a time zone and identify the problems, we should get a detailed analysis of the impact directly. We shouldn’t have to drill down to get that information since the solution already has the details of the exceptions. We have to create tags for some log-ins. It should be handled automatically to reduce tagging.
For how long have I used the solution?
I have been using the solution for four to five years.
What do I think about the stability of the solution?
I rate the product’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten.
How are customer service and support?
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and conversations between me and the support team. It took a reasonable amount of time to solve the issues.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used Nagios and PRTG. I started using Dynatrace because my company decided to switch to it.
How was the initial setup?
I rate the ease of setup a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is not cheap.
What other advice do I have?
It’s definitely a good tool. It is a perfect combination of technical and business. It enables us to identify and make dashboards related to hardware, application, and business. Overall, I rate the tool a seven out of ten.
