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ManageEngine ADSelfService Plus

ZOHO Corporation | 6221

Windows, Windows Server 2022 Base ami-01b1969f6331be305 - 64-bit Amazon Machine Image (AMI)

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External reviews

15 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Wayne B.

Good Solutions to allow users to manage and recover there passwords

  • April 06, 2018
  • Review provided by G2

What do you like best about the product?
I really like the ability of the application to tie to multiple authentication databases like Active directory / IBM AS400 / Google Apps.
What do you dislike about the product?
Some customization's we have need to do in the past required use to edit html code stored in the application data folder. I would rather see this as a setting or option inside the user interface. So they have some work to do there.
What problems is the product solving and how is that benefiting you?
This software has given us the ability to have our users manage updating all of there password for multiple systems at once. Also if a user gets locked out they can recover or unlock there account.

    Mark M.

Great password recovery tool

  • January 19, 2018
  • Review provided by G2

What do you like best about the product?
Easy user friendly password reset and unlock user application
What do you dislike about the product?
Nothing at all. Great for support. End users like the fact that there is no more waiting for help desk to reset.
What problems is the product solving and how is that benefiting you?
No need to staff your help desk all day and night 7 days a week to reset user passwords or unlock a user. They can do it them selves when ever they need. It is a great tool to eliminate those locked out of account tickets.
Recommendations to others considering the product:
If you have a lot of staff that lock themselves out of active directory, this is the tool that will help. We ran into many weekends were someone would have attempted multiple logins with the incorrect password and boom, they are locked out. With this tool that even has a portal right on your cell phone (iPhone or Android) that can reset your password/user in a few clicks. Awesome tool for any company that uses AD.

    Brandon M.

Great for end users to manage their network accounts

  • January 12, 2018
  • Review verified by G2

What do you like best about the product?
ADSelfService is a great tool to assist end users with managing their network accounts and they are able to unlock their own accounts and reset their own passwords.
What do you dislike about the product?
One flaw that I do not like about ADSelfService, which I do not know if it is with the system itself of they way it has been implemented here. but when a user is authenticating themselves, they put in their username and domain as well as a CAPTCHA, once they have done this they go to the next screen where they enter in their security questions and do another CAPTCHA. Once they have filled out the security questions, they are then taking to the last page where they AGAIN have to fill out a CAPTCHA for no reason before resetting or unlocking their account. I feel the third CAPTCHA is unnecessary
What problems is the product solving and how is that benefiting you?
With ADSelfService, we have been able to reduce our call volume at the Service Desk, thus allowing them to handle more crucial issues that may arise
Recommendations to others considering the product:
I highly recommend ADSelfService, if not for anything else then to help the call volume at your Service Desk. If a system goes down and users call in, they won't have to wait on hold while the agent is helping someone change their password.

    Medical Devices

Great addon for Service Desk Plus

  • June 20, 2017
  • Review provided by G2

What do you like best about the product?
The integration into Servicedesk plus and the client program that allows password resets from login screen.
What do you dislike about the product?
There isn't much not to like, it is almost a setup and forget about system.
What problems is the product solving and how is that benefiting you?
Users forgetting their passwords or letting them expire. We don't have a night shift IT person, so someone would need to remote in and reset passwords while we weren't in the office.
Recommendations to others considering the product:
It's very easy to set up, and the agent on the lock screen is really nice.

    Verified User in Information Technology and Services

Reduce number of calls at the Service Desk

  • June 27, 2016
  • Review verified by G2

What do you like best about the product?
- Easy to use
- Interface is customizable
- Can be accessed anywhere and via multiple different methods (e.g. browser, mobile app, locally installed app, etc.)
- Enrolling will automatically setup email reminders
What do you dislike about the product?
- Cannot automatically remove enrolled users who have left the company
What problems is the product solving and how is that benefiting you?
- Reduce the number of calls to the Service Desk for password resets and account unlocks

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