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BigPanda provides Event Correlation and Single plane of glass dashboard
What do you like best about the product?
Unified dashboard and out-of-box integration
What do you dislike about the product?
All good with the product and don't see any problem with the solution
What problems is the product solving and how is that benefiting you?
We don't need to use different dashboard to visualize the infrastructure monitoring.
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Have been using big panda for sometime, it is highly customizable and has helped in reducing noise
What do you like best about the product?
Have been using big panda for sometime, it is highly customizable and has helped in reducing alert noise, to a great extent. Interface is easier, environment creation is easy. Correlation has really helped administrators and team members to work only on actionable alerts. it is easy to identify flapping alerts and new change management integration helps in identifying alerts which are recurring over a small period of time.
What do you dislike about the product?
Unfortunately tags and environment misconfiguration are not easily distinguishable during implementation and we get to know if they didn't work as intended, after some time. Need early detection. And best practices from big panda. Slack integrations do not have bidirectional communication, which makes it difficult to integrate with slack. Some customizations are missing, like having an incident number to the alert, reporting based on same.
What problems is the product solving and how is that benefiting you?
email based integrations, which can generate several thousand alerts per month, ended up creating 1000 alerts, which got correlated further and ended up as few 100 actionable incidents in bigpanda. something which was impossible to monitor with a small team, became easy to monitor. It is acting as a dashboard, no need to login to multiple tools, it save lot of time.
Recommendations to others considering the product:
It is easier to configure, it can solve complex alert management. However you should always consult vendor for best practice regarding implementation, as it can really help.
Single Pane of Glass Monitoring at its best
What do you like best about the product?
Having all the alerts in a single space and being able to create different work spaces for different teams
What do you dislike about the product?
Correlation implementation has its limits and reporting is not the best, could be more users intuitive and have better reporting templates examples of what could be the actual capabilities for reporting.
What problems is the product solving and how is that benefiting you?
Having all tools in a single place has been one of the best values.
Benefits realized is being able to share tickets/alerts in real time with support teams or to current team members for fast resolution
Benefits realized is being able to share tickets/alerts in real time with support teams or to current team members for fast resolution
I really Enjoy the application is principal is your simplicity.
What do you like best about the product?
the correlation is incredible, working together with CMDB and others.
What do you dislike about the product?
management, it’s difficult to find and manage custom tags, I believe it could have greater potential.
Outage management is still primary, but today with cloud tools, making a recurring outage would be awesome.
Outage management is still primary, but today with cloud tools, making a recurring outage would be awesome.
What problems is the product solving and how is that benefiting you?
Certainly incidents with loose ends, we were able to have a context to resolve the incidents and find the main problem, this significantly reduces the work of the operation
Good but would like to see more AIOps capabilities
What do you like best about the product?
The visualization and easy of configurations and ease of use. The SaaS offering is also convenient to get off off the ground
What do you dislike about the product?
The amount of configurations required to get this running at scale, the lack of actual AIOps to reduce the number of configurations and lack of self-learning capabilities
What problems is the product solving and how is that benefiting you?
Reduction of Command Center (L1.5) effort and reduction in MTTR, MTTD. Yes, these benefits have been realzed
Recommendations to others considering the product:
BigPanda is defintely up there with other AIOps products in terms of brining in efficiency, ability to handle massive scale, ease of configurability and ability to hit the ground running
reliable software software
What do you like best about the product?
GUI, is very intuitive, good looking and very easy to use
What do you dislike about the product?
Debugging option, if something des not work it hard to find out why.
What problems is the product solving and how is that benefiting you?
Alert enrichment and optimization, BP allow me to focus on rca instead watching flood of events.
Recommendations to others considering the product:
Try BP integrations, it's very straight forward and easy to use.
BigPanda Review
What do you like best about the product?
Service now and incidents are too cooperative each other and fun to work with BigPanda
liked all the option and how easier it is
liked all the option and how easier it is
What do you dislike about the product?
GUI might have been much better and expecting more of user friendly to work with
What problems is the product solving and how is that benefiting you?
1.Cant select all alerts at a time, manually select
2. Cant select multiple alerts at a time
3. Facing some glitches some time, alerts wont resolve some time
4. Reporting metrix might been better
2. Cant select multiple alerts at a time
3. Facing some glitches some time, alerts wont resolve some time
4. Reporting metrix might been better
Recommendations to others considering the product:
Advising to improve quality and GUI to meet user expectation
Modernized Incident Management
What do you like best about the product?
The automated Integrations are pretty straight forward with a copy tweaks needed based on our security requirements. But fairly simple and easy to implement.
What do you dislike about the product?
Due to complicated routing processes we couldn't use the out of the box Correlation Patterns and we had to utilize an email parsing for all alerts.
What problems is the product solving and how is that benefiting you?
We are rebuilding our Incident Management from the ground up as the original process was an in-house custom built tool that was EOL. With Big Panda, we have been able to hit the ground running and have a ton of options for how we can all work without needing to do a lot of backend work. It is intuitive enough to help speed the process of alert management and reporting extremely simplified.
Recommendations to others considering the product:
This is probably one of the best SaaS solution tools out there for Incident Management period! It's not perfect but then again, nothing is. But it sure comes close!!!
Implementation team has been very helpful in understanding capabilities, requirements and roadmaps
What do you like best about the product?
BigPanda team is very well informed on their capabilities, requirements and LOE for various branches of implementation project. This has helped our teams tremendously in level setting expectations and ensuring timely delivery of this integration for out IT Operations support strategies.
What do you dislike about the product?
This is more of an enhancement request- it would be great to have a mobile app available for BigPanda.
What problems is the product solving and how is that benefiting you?
IT service teams are working on delivering more timely speed to recovery of impacted CIs/business services in critical and high priority cases. We are currently in the enrichment and integration phase; however, BigPanda has already been helpful in identifying possible Change Requests in proximity with major outages in our environments.
Big Panda 2 years users
What do you like best about the product?
Flexibility to adapt to our change requests
What do you dislike about the product?
Reporting abilities, when trying to analyze data it gets difficult
What problems is the product solving and how is that benefiting you?
Consolidation of all our reporting tools
Recommendations to others considering the product:
Good tool for monitoring consolidation, great customer support, they are open to feedback and you see the changes very quickly.
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