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Great Support during Setup
What do you like best about the product?
Support team is super responsive and helpful
What do you dislike about the product?
Some UI workflows are confusing and hard to navigate
What problems is the product solving and how is that benefiting you?
A ton of missed workflows in our previous monitoring methodology.
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Very user friendly
What do you like best about the product?
The console is not very complicated. The tool has a clean look and it requires very less effort for a new user to get going. The Big Panda support team is very receptive. They are available for any queries or concerns we have, or any custom solution that we need for any of our tools. I would appreciate the planning and implementation by the team too, which was very effective and deadlines were met.
What do you dislike about the product?
Integrations for some of the tools are not available yet. For eg Cacti. Had to use custom integrations in these cases which provides limited functionality.
What problems is the product solving and how is that benefiting you?
Utilizing automated ticket creation and update features of the tool. The AI based alert correlations helps in reducing the volume of tickets. A wide range of integrations are available for multiple monitoring as well as ticketing and alerting tools. The different views available helps is getting the overview and detailed analysis of the alert for debugging.
Recommendations to others considering the product:
Should definitely give it a try
Excellent product
What do you like best about the product?
The UI is clean and easy to use. The tool is scalable and it helps team filter out multiple tickets and focus on the issue .
What do you dislike about the product?
Not really. The product is widely used at our organization
What problems is the product solving and how is that benefiting you?
Duplicate tickets are eliminated. Is integrated with Service Now to automatically raise ticket on behalf of the application
Fudge-Marriott
What do you like best about the product?
Custom tags and the Correlation Rules.
The ability to bring different alerts together into a view or bucket and see an incident happening is extremely valuable.
it allows our L1 analysts to more quickly get to the ballpark of the problem.
The ability to bring different alerts together into a view or bucket and see an incident happening is extremely valuable.
it allows our L1 analysts to more quickly get to the ballpark of the problem.
What do you dislike about the product?
I want to be able to see the date and time the alert was created on the main Incidents column. I would also like to see the count of alerts there as well.
What problems is the product solving and how is that benefiting you?
We are reducing the noise of alerts into our single pane of glass through correlation rules. We are also automatically sharing alerts into ServiceNow so that support teams can respond more quickly and so that our L1 analysts are triaging less overall.
We are at the beginning of being able to see major incidents happening through alerts that have been correlated. Our goal is to automate as much as we can. For example, we want Bigpanda to identify an incident, share the alerts with ServiceNow and launch the incident management process all on its own.
We are at the beginning of being able to see major incidents happening through alerts that have been correlated. Our goal is to automate as much as we can. For example, we want Bigpanda to identify an incident, share the alerts with ServiceNow and launch the incident management process all on its own.
Recommendations to others considering the product:
We found that migrating from one alert aggregation tool to another was a challenge. Engage Bigpanda for that support.
It has been helpful to organize our time in a much easier way
What do you like best about the product?
Its interface turns out to be quite simple and easy to use at all times, the fact that it allows us to manage and organize in a much simpler, easier and more practical way a large number of tasks is something of great help for us, in fact, It has allowed us to maintain a much more organized record about our incidents and problems in a very practical way, another very interesting thing is the fact that it has a very useful option of metrics and reports to make decisions that positively impact our company and to the development team, so that in the event of any failure or error it can be corrected quickly and without any inconvenienceIt has been helpful to organize our time in a much easier way
What do you dislike about the product?
Very little information is obtained regarding the use of this application online, which greatly affects the entire initial learning process, so I believe that there should be more information on the Internet
What problems is the product solving and how is that benefiting you?
It has been very helpful to organize our time in a much simpler way by allowing us to keep a record of tasks in a much more orderly and efficient way so that we can perform all our tasks without any type of problem that affects or delay the development of our projects.
Turn your IT support teams into a powerhouse with AIOps and BigPanda!
What do you like best about the product?
BigPanda allows our organization to integrate all our disparate monitoring tools into a single pane of glass. Alerts are intelligently de-duped and correlated through machine learning into a single event, and can be displayed in a timeline view making it easy to determine the first system(s) to detect the issue and which team(s) should be engaged to take action. The analytics views provide rich data on both team and user performance while breaking down detailed statistics around incident handling (MTTD, MTTR, MTTA) and capturing user actions.
What do you dislike about the product?
There is nothing that we dislike about the platform. The platform and our strong relationship with the BigPanda team has provided us with a ton of value throughout our partnership.
What problems is the product solving and how is that benefiting you?
Prior to implementing BigPanda our teams suffered terribly from manual and inefficient incident handling processes. Outages often resulted in fire drills where all IT teams were engaged to participate on lengthy bridge calls that could easily consume an entire day. This was extremely disruptive, and a major distraction, to both project work and innovation. With BigPanda we can now reduce the noise and turn it into actionable insight. The correct teams can be engaged from the start and the unified console provides a means for all teams to have the same visibility. As we continue to mature as an organization we are extremely excited to take advantage of the change management correlation features and continue to build out automated workflows to action incidents as they occur.
Bigpanda, a great platform to detect and solve critical problems.
What do you like best about the product?
One of the features that I like most about this software is that it allows to establish an automatic correlation of alerts related to high-level incidents. In addition, it has multiple collaboration tools through which you can share assign and track alerts. Another great advantage of this software is that it has an Ops-Aware inbox that allows you to keep all alerts organized and updated. Finally, I can highlight that this software offers customized views for any application, equipment or commercial service.
What do you dislike about the product?
The main and only disadvantage that this software has is that its annual cost is a bit high for the features it currently offers, in addition, its payment plans are not very flexible and that is a great limitation for small businesses.
What problems is the product solving and how is that benefiting you?
In our company, BigPanda has allowed us to detect with total efficiency and speed the services and machines that present problems. It has also allowed us to discover and measure trends with respect to new incidents and the average resolution time for any environment, in addition, it has offered us the possibility of creating customized analyzes that are fully adapted to our work teams. Through this tool it is much easier to group high-level incidents to detect and solve critical problems easily and quickly.
Recommendations to others considering the product:
I recommend this software for large and medium companies, because of its price and features I do not consider it to be profitable for small companies. I also suggest integrating it with other applications to get the most out of it and in case of any inconvenience or doubt, I recommend going to any of its support services.
Easy software to implement.
What do you like best about the product?
The redemption tickets for all working teams saved at least 50% of our time when closing them. However, so many noise tickets tend to lose focus on the critical, great pandas helped concentrate on the critical warnings.
What do you dislike about the product?
Intelligent correlation is one of the features I am looking for, rather than the rules for correlation. It would also be nice to integrate cloud watch with the SNS or SNP alternative. Also the Service retry system now faces some ticket communication problems. Several advance tracking apps will also contribute to the review of tickets.
What problems is the product solving and how is that benefiting you?
As already stated, noisy tickets (redundant alerts) will be reduced, saving now 50% of the human energy in manually closing them. Regarding calling characteristics it helped to integrate with the pagerduty and some of our personalized method, regarding which we never had a connection mechanism.
Recommendations to others considering the product:
If someone is looking for a solution to reduce tickets with a smart ticket correlation tool, i.e. switch or opt to big panda, I'm confident that this will help a lot with IT operations. It allows you to integrate all of your control tools in variety. Whether it is CatchPoint, Logic screen, Sites, personalized display, solarwind or non-monitoring, big panda offers tools for all your applications and integrations, such as slack or pager.
BigPanda Keeps Customers Happy
What do you like best about the product?
Working with account team to identify simplistic solutions to inefficient workflows. Even though some of our processes were incredibly clunky, BP quickly streamlined a lot of the basics! Now our teams are working much more in unison.
What do you dislike about the product?
Custom solutions for integrations that are not fully "out of the box" from BP required a combination of work from the BP side, as well as alterations to our previously adopted workflows. Any change is difficult, but multiple changes at the same time result in compounded growing pains.
What problems is the product solving and how is that benefiting you?
Moved from working out of multiple systems on a rotational basis to being able to watch new alerts roll in real time across the entire team. No one person is watching or responsible for a certain monitoring tool; all members have equal amounts access and accountability, which broadens flexibility in team scheduling.
Recommendations to others considering the product:
Ensure that BigPanda has an out-of-the-box integration with your primary monitoring tool(s). Custom integrations exist and are possible (the account teams at BP are wonderful to work with!) but for those companies with snowflake workflows, it may result in a combo of adjustments to BP, as well as adjustments to your team.
BigPanda Review
What do you like best about the product?
Simple to use and set up. New users can learn it soon
What do you dislike about the product?
The UI is not very good. Many limitations. And doesn't support SSO
What problems is the product solving and how is that benefiting you?
Alert consolidation. Ticket reduction
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