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Understanding the acceptance to company and improvements it bring
What do you like best about the product?
Clubbing of alarms and combined results
What do you dislike about the product?
Long details which sometimes are not required
What problems is the product solving and how is that benefiting you?
Daily financial market monitoring, acting faster in mitigation
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Great product offering, but support issues are consistant
What do you like best about the product?
BigPanda has been amazing with the ease of configuration and onboarding. UI usability is great and presents data logically and clearly. It
What do you dislike about the product?
Support interactions have been very poor. Currently, over a dozen support requests pending resolution and some of those are 90+ days old. This is the same pattern of behavior that led us to move to BigPanda.
What problems is the product solving and how is that benefiting you?
We had to make several compromises in functionality during onboarding and submitted a few feature requests critical to our users. We have not had any movement on these features and trying to get status or ETA for our internal business planning has been completely missing.
The Unified Analytics launch was an exciting experience with great reps from different businesses
What do you like best about the product?
I liked the polls that were used to gauge how we used monitoring tools and allowed us to provide direct feedback
What do you dislike about the product?
I think the presentations were great but oftentimes, other data that wasn't being shared on camera was being discussed, so it got difficult to follow along
What problems is the product solving and how is that benefiting you?
BigPanda allows us to quickly and easily monitor alerts from a number of different tools so that we can quickly identify end-user problems and address them
BigPanda is amazing!
What do you like best about the product?
We are able to send all of our alerts to BigPanda in order to perform event correlation before any initial triage is performed.
What do you dislike about the product?
Waiting for unified analytics, but it will be launching soon.
What problems is the product solving and how is that benefiting you?
Overall event correlation helps save time when seconds count.
BigPanda is a cool tool for alerts and incident management
What do you like best about the product?
BigPanda serves as an unified platform for our alerts from multiple software systems. BigPanda support is great!
What do you dislike about the product?
I haven't found anything I dislike so far.
What problems is the product solving and how is that benefiting you?
BigPanda helps us monitor our devices and networks. It serves as an united platform for our alerts from multiple software systems. It makes system management a lot easier.
Recommendations to others considering the product:
Do a POC to confirm value to your business.
Monitoring made easy
What do you like best about the product?
The support team is amazing. The overall BigPanda team has helped our team with some strange things, but also without getting upset or putting us on a backburner.
What do you dislike about the product?
I haven't found anything so far. There are a few quirks with the environment, but I believe that's to be expected considering the variations and configuration with different organizations.
What problems is the product solving and how is that benefiting you?
Monitoring devices and networks. Correlating things in an automated fashion will make things a lot easier to manage overall. It removes some of the need for human interaction.
Easy to use and integrate
What do you like best about the product?
Simplified dashboard and best support team
What do you dislike about the product?
All good with the product and don't see any problem as of now.
What problems is the product solving and how is that benefiting you?
It serves as an unified platform getting alerts from multiple software.
This is one on the best monitoring tool
What do you like best about the product?
Bigpanda is very easy and simple to understand.
What do you dislike about the product?
There is no dislike about the bigpanda here
What problems is the product solving and how is that benefiting you?
There was problem in sharing the ticket, so that has been fixed.
Great easy to use product
What do you like best about the product?
Everything is on the one system. No hunting or additional information.
What do you dislike about the product?
adding nodes can be a bit complicated, and not easy to use.
What problems is the product solving and how is that benefiting you?
all our alerts come into 1 system, easy to manage and escalate from BP
An easy to use product
What do you like best about the product?
The ability to group alarms together from our monitoring servers
What do you dislike about the product?
Well there are several things that I dislike, bees for example.
What problems is the product solving and how is that benefiting you?
The ability to see several alarms when all grouped together to determine failure somewhere in the network
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