I work directly with some customers, and, in general, consumers. We attend to some people, however I mostly attend directly to the employees of my company. We started using the product in 2018 and we use it for various purposes, including customizing it for our company's needs with optimized fields and additional sessions.
GLPI Network Basic
teclib'External reviews
43 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Clear, Open Source Solution That Adapts to Your Needs
What do you like best about the product?
Easy to use, clear, and open source.
Perfect for support as well, cases are really easy
Perfect for support as well, cases are really easy
What do you dislike about the product?
it is easy to twist to your need, but then, maintenance is a little bit harder
What problems is the product solving and how is that benefiting you?
- Creating cases
- Follow up on cases
- Statistics
- server/computer management
- Follow up on cases
- Statistics
- server/computer management
best open source IT management service
What do you like best about the product?
Very easy to implement
Intituive interface you don't need support
user interface is very friendly
Intituive interface you don't need support
user interface is very friendly
What do you dislike about the product?
very poor integration features
sometimes plugins are not working between versions
sometimes plugins are not working between versions
What problems is the product solving and how is that benefiting you?
you have visibility about all problems you can categorize and one platform to serve all the customers
Customizable, enhances service desk efficiency, and offers excellent customer service
What is our primary use case?
How has it helped my organization?
We have seen a big improvement in our team, particularly at the service desk. I'm responsible for managing GLPI, and my recent upgrade from 9.4 to 10.0 has improved our confidence and skills in customization. The dashboards of GLPI help us to track metrics and progress, which improves various company processes.
What is most valuable?
The best feature for me is the power of customization, allowing us to add extensions from each place of GLPI. We can use the same tools for different teams by adding specific customizations for each team, without needing entirely different tools.
What needs improvement?
One area for improvement is the occasional issues we encounter, which are not directly related to GLPI but are due to network providers. These include network errors like 502 and 504, indicating some failure in network communication with the server.
For how long have I used the solution?
I have been using GLPI for five years.
What do I think about the scalability of the solution?
It is easy to use and applicable in various scenarios, both locally and in the cloud. It can be used by any team, making it scalable for different types of projects.
How are customer service and support?
The technical support from GLPI is excellent. I frequently solve issues using their management and reporting tools, which are very effective. PeerSpot's support also provides great assistance.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. I use GLPI with Docker, needing just a container to start the project. It's relatively easy to set up and start using in the browser on a Linux machine.
What other advice do I have?
Each company should start by exploring GLPI, understanding its features and extras they can use.
The best way to keep track of your tickets.
What do you like best about the product?
GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured.
What do you dislike about the product?
There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage.
Updates help keep the tool agile and not lose focus.
Updates help keep the tool agile and not lose focus.
What problems is the product solving and how is that benefiting you?
Previously, there was a homemade tool, the interface was poor and it was very difficult to update, the users had constant problems with the information flow. The ticketing update time was very slow.
GLPI is the best open source ITIL system I ever met.
What do you like best about the product?
Very customizable open-source IT assets management & support ticket system with a large supporting community.
What do you dislike about the product?
The user interface is a little bit complicated for a novice. Plugins are not always supported from old versions to new ones.
What problems is the product solving and how is that benefiting you?
IT assets management and inventory, support ticket management, project and change management are also included.
GLPI: The best ISTM tool
What do you like best about the product?
Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain.
What do you dislike about the product?
Well, there's nothing relatively concerning that I don't like about the tool. In fact, with each new version released by the community and TecLib, the system gets better. Perhaps I can name a not very large number of plugins available to expand their functions.
What problems is the product solving and how is that benefiting you?
In my environment, GLPI is responsible for managing all ICT assets, from desktops to servers and phones, for example. We also use the tool to manage the lifecycle of our systems, contracts and projects, in addition to managing calls, changes and problems.
Recommendations to others considering the product:
GLPI is an extremely complete ISTM tool, but there is no point in having a powerful tool if your team is not trained in ICT management and organization: There is a need to have trained personnel capable of operating the system to make the most of it .
GLPI - My Review
What do you like best about the product?
IT Helpdesk System.
The ticketing.
The Inventory
The ticketing.
The Inventory
What do you dislike about the product?
As far that im concern,there is none as for now!
What problems is the product solving and how is that benefiting you?
My escalation have been done perfectly. Together with their inventory that meet ITIL standards, it really help my organization in achieving such KPI
Recommendations to others considering the product:
Perhaps you should try first. Since they offer with a easy setup via cloud and access to all modules for free in 45 days. Try now!
Easy tu implement
What do you like best about the product?
LDAP connection, OCS Inventory integration
What do you dislike about the product?
Assest control and managment ticket support
What problems is the product solving and how is that benefiting you?
Improve the response time against incidents and requests help of different business units
Very useful, 100% customizable and free!
What do you like best about the product?
The fact that the software does not consume a lot of resources and that it is fully customizable to our needs. A lot of frequently updated plugins available also.
What do you dislike about the product?
The fact that the default UI is very unpleasant for both the tech and the client.
What problems is the product solving and how is that benefiting you?
Every IT support needed, translation needs, event management.
Recommendations to others considering the product:
Install it on a Linux environment, more plugins are available that way.
It's very good place to get superb software & helpful and authentic reviews.
What do you like best about the product?
Softwares on glpi are very useful, always help in need.
What do you dislike about the product?
I think getting marketing call & SMS frequently.
What problems is the product solving and how is that benefiting you?
I can order on e-commerce sites/software with superb discount.
showing 1 - 10