GLPI Network Basic
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GLPI excellent platform for IT Asset Management
What do you like best about the product?
GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it is a free and open-source application used to track and manage our organization's IT assets, such as computer equipment, mobile devices, software and network services.
What do you dislike about the product?
The only aspect I could mention is that it has a long learning curve, and some connections with other systems can be complex, but it is very robust and stable.
What problems is the product solving and how is that benefiting you?
GLPI provides some features to improve the efficiency of IT asset management within the organization. Some of these features include: keeping a detailed record of hardware and software devices installed on company computers through the hardware and software inventory, providing an issue tracking system that allows users to log problems and monitor their resolution, having a record of IT asset maintenance and support contracts to better plan expenses, controlling who has access to IT assets and what actions they can take, and providing pre-defined reports to help the organization better understand the IT asset inventory.
The best way to keep track of your tickets.
What do you like best about the product?
GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured.
What do you dislike about the product?
There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage.
Updates help keep the tool agile and not lose focus.
Updates help keep the tool agile and not lose focus.
What problems is the product solving and how is that benefiting you?
Previously, there was a homemade tool, the interface was poor and it was very difficult to update, the users had constant problems with the information flow. The ticketing update time was very slow.
Excellent open source for service desk
What do you like best about the product?
A complete ITSM solution. Easy to use and customize. An excellent tools for assest management and servce desk opertation
What do you dislike about the product?
nothing, may be some plugin that are not updated for use with the new GLP version
What problems is the product solving and how is that benefiting you?
Service Desk Ticketing, ITIL capavilities
GLPI is the best open source ITIL system I ever met.
What do you like best about the product?
Very customizable open-source IT assets management & support ticket system with a large supporting community.
What do you dislike about the product?
The user interface is a little bit complicated for a novice. Plugins are not always supported from old versions to new ones.
What problems is the product solving and how is that benefiting you?
IT assets management and inventory, support ticket management, project and change management are also included.
GLPI: The best ISTM tool
What do you like best about the product?
Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain.
What do you dislike about the product?
Well, there's nothing relatively concerning that I don't like about the tool. In fact, with each new version released by the community and TecLib, the system gets better. Perhaps I can name a not very large number of plugins available to expand their functions.
What problems is the product solving and how is that benefiting you?
In my environment, GLPI is responsible for managing all ICT assets, from desktops to servers and phones, for example. We also use the tool to manage the lifecycle of our systems, contracts and projects, in addition to managing calls, changes and problems.
Recommendations to others considering the product:
GLPI is an extremely complete ISTM tool, but there is no point in having a powerful tool if your team is not trained in ICT management and organization: There is a need to have trained personnel capable of operating the system to make the most of it .
Complete and highly integrable ticket management
What do you like best about the product?
It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs
What do you dislike about the product?
Integrations are often complex for which you have to spend a lot of development time
What problems is the product solving and how is that benefiting you?
We have a customized ticket management tool for each client.
Once you deploy the first one, the difficulty in deploying the following ones is much easier.
Once you deploy the first one, the difficulty in deploying the following ones is much easier.
The best solution for free calls
What do you like best about the product?
It let me do calls for free and can communicate easier internationally
What do you dislike about the product?
Not too intuitive to add funds while calling
What problems is the product solving and how is that benefiting you?
Organize my endpoints
Help me perform inventory
Help me perform inventory
GLPI - My Review
What do you like best about the product?
IT Helpdesk System.
The ticketing.
The Inventory
The ticketing.
The Inventory
What do you dislike about the product?
As far that im concern,there is none as for now!
What problems is the product solving and how is that benefiting you?
My escalation have been done perfectly. Together with their inventory that meet ITIL standards, it really help my organization in achieving such KPI
Recommendations to others considering the product:
Perhaps you should try first. Since they offer with a easy setup via cloud and access to all modules for free in 45 days. Try now!
Easy tu implement
What do you like best about the product?
LDAP connection, OCS Inventory integration
What do you dislike about the product?
Assest control and managment ticket support
What problems is the product solving and how is that benefiting you?
Improve the response time against incidents and requests help of different business units
Very useful, 100% customizable and free!
What do you like best about the product?
The fact that the software does not consume a lot of resources and that it is fully customizable to our needs. A lot of frequently updated plugins available also.
What do you dislike about the product?
The fact that the default UI is very unpleasant for both the tech and the client.
What problems is the product solving and how is that benefiting you?
Every IT support needed, translation needs, event management.
Recommendations to others considering the product:
Install it on a Linux environment, more plugins are available that way.
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