GLPI Network Basic
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Complete and highly integrable ticket management
What do you like best about the product?
It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs
What do you dislike about the product?
Integrations are often complex for which you have to spend a lot of development time
What problems is the product solving and how is that benefiting you?
We have a customized ticket management tool for each client.
Once you deploy the first one, the difficulty in deploying the following ones is much easier.
Once you deploy the first one, the difficulty in deploying the following ones is much easier.
The best solution for free calls
What do you like best about the product?
It let me do calls for free and can communicate easier internationally
What do you dislike about the product?
Not too intuitive to add funds while calling
What problems is the product solving and how is that benefiting you?
Organize my endpoints
Help me perform inventory
Help me perform inventory
An indispensable tool for anyone who needs to have control over their IT resources
What do you like best about the product?
Customization, Availability, data control. It's a fully adaptable solution, which you can use as is or adapt to your needs.
What do you dislike about the product?
Nothing much. Mainly some more admin friendly usage.
What problems is the product solving and how is that benefiting you?
Asset control and management, History tracking regarding maintenance.
Recommendations to others considering the product:
It's important to have some expertise regarding the deployment and usage of GLPI. The initial configuration is quite important, and it can help to make or break the target.
Working with tickets, requests..
What do you like best about the product?
It is very easy to use, also, my colleagues like it
What do you dislike about the product?
Can find ticket by word, only by title or ticket number
What problems is the product solving and how is that benefiting you?
No problems. We use it to organise our tickets.
Review
What do you like best about the product?
Very easy to use, Geared toward software development
What do you dislike about the product?
I think Lacks versatility, Lots of jargon.
What problems is the product solving and how is that benefiting you?
Currently using it for ticketing system and recently started with asset. Easy to use
Recommendations to others considering the product:
Be ready for pleasant surprise.
My experience with GLPI has been excellent!!!
What do you like best about the product?
incident management to project monitoring and hardware control of our network.
What do you dislike about the product?
nothing, everything seems fine with the company
What problems is the product solving and how is that benefiting you?
Network Related issues.
Recommendations to others considering the product:
Read carefully all parts of the agreement
Great tool for tickets
What do you like best about the product?
I love how easy it is to use. Creating tickets can be done through a webpage or by sending emails. Also love the notifications I receive updating me on ticket status.
What do you dislike about the product?
Inability to change the platform or personalize to suit needs of company.
What problems is the product solving and how is that benefiting you?
Creating and keeping track of tickets between departments.
Ticketing system management for bank
What do you like best about the product?
I am able to customize GLPI with the use pf plugins. I am also able to track performance, quality and efficiency of teams.
What do you dislike about the product?
Some of the plugins are outdated. The platform has a few spelling mistakes and translation errors. Not being able to customize ticket creation form without a plugin.
What problems is the product solving and how is that benefiting you?
Problem solved: being able to track the amount of incidents and problems reported; and the manner and time in which they are resolved.
I am able to measure the performance of my team. My team is able to manage relationships with clients better by being able to track when tickets were created, and what status the request is on at the moment. Better time management for the team since they now which incidents and problems to prioritize.
I am able to measure the performance of my team. My team is able to manage relationships with clients better by being able to track when tickets were created, and what status the request is on at the moment. Better time management for the team since they now which incidents and problems to prioritize.
Responsibility and an IT ticket
What do you like best about the product?
GLPI is a free tool for the standardized ticket management for both the support area and for all IT management, in recent years we have used this tool which has not helped route all our orders, either of incidents or requirements , in addition to having a good database where we can audit all our company assets.
What do you dislike about the product?
I am disgusted that every acutlaizacion that has this platform always has a problem is not very transparent with the previous one that is why it always works the updates in trial versions before being able to publish it and that it can serve online.
What problems is the product solving and how is that benefiting you?
As indicated above, on this platform the support of the company's tickets is established, through them they can be monitored as well as verify the status of each ticket without losing its integrity, it is very versatile for daily work and above all it is free.
Recommendations to others considering the product:
It is recommended for companies that are beginning to integrate their technological part.This is a software that can provide metrics of incidents and requirements and above all it provides us with the monitoring and closing and opening dates of each one also allows us to be able to make an integration with our AD.
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