GLPI Network Basic
teclib' | 10.0.17-GNTK01-BasicLinux/Unix, Ubuntu 24.04 LTS - 64-bit Amazon Machine Image (AMI)
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Review of GLPI since version 0.7
What do you like best about the product?
The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it help me and my teams that I have worked with to automate the process based on ITIL as well to adapt GLPI on company requirements. Implementing Ticket System we solved a problem with calls and managing the problems by having details reports about requests and incidents. Before GLPI we had a dedicated person full time to receive calls.
Inventory systems about Computers, Monitors, devices, printers helped to have real time inventory as well who is using what which before GLPI was very hard and time consuming to the teams. Linking hardware with contracts is very helpful as we can identify when warranty expired, as well for Licenses.
Into Projects, very helpful. I have managed to implementing to our team and very good tool to oversea the project till to completion.
Inventory systems about Computers, Monitors, devices, printers helped to have real time inventory as well who is using what which before GLPI was very hard and time consuming to the teams. Linking hardware with contracts is very helpful as we can identify when warranty expired, as well for Licenses.
Into Projects, very helpful. I have managed to implementing to our team and very good tool to oversea the project till to completion.
What do you dislike about the product?
One of the thing I faced challenging is implementing 3th party plugins as often don't work properly, I would recommend in-build plugins such as dashboard and network infrastructure, graphical layouts etc. Some plugins had crashed and corrupt database of GLPI, of course we had a lab for testing no damage done.
Connection between Printers and Cartridges I am finding difficult to implement, it never worked for us.
Technically, in early version was difficult to connect with active directory and setup Receivers and Authentication.
Connecting with Agent to retrieve details for PC works very good but when you have large environment ex. more than 1000 PC on network, server having lots of problems. I would recommend, base on Small, Medium and Enterprise companies, specifications for servers.
At municipality of Tirana, we tried to implement Entities as we have different teams, it was difficult to understand and divide teams Inventory, technicians. I found it difficult to implement based on our requirements.
Connection between Printers and Cartridges I am finding difficult to implement, it never worked for us.
Technically, in early version was difficult to connect with active directory and setup Receivers and Authentication.
Connecting with Agent to retrieve details for PC works very good but when you have large environment ex. more than 1000 PC on network, server having lots of problems. I would recommend, base on Small, Medium and Enterprise companies, specifications for servers.
At municipality of Tirana, we tried to implement Entities as we have different teams, it was difficult to understand and divide teams Inventory, technicians. I found it difficult to implement based on our requirements.
What problems is the product solving and how is that benefiting you?
The biggest problem I solved with GLPI is performance of Helpdesk Team, implementing SLAs for known problems allows us to identify where our team is lacking by solving problems. Personally I achieved Sig Sigma certification PMS ( Yellow Belt) by using GLPI to save hours of helpdesk work.
Implementing Helpdesk System Phone call dropped drastically as employees start opening ticket and getting information on progress on their problems. Very helpful part is integrating Solution part which you put that in Knowledge Base for junior member of team to study the cases and learn.
Inventory part with Agent solved a huge problem and saving hours of work doing Inventory. As well he best part is knowing where the PC is and who is using especially at municipality because we have more than 40 location throughout the city and 2200+ employees. Because of too many location helpdesk team need to travel from one location to another without coming to their office to check for ticket, checking for new ticket and grab them directly through their phone. Saving lots of time.
Processing the data from users and the data from surveys allowed us to improve our service and as well improve broken processes by changing IT Procedure and Policies
Best part using GLPI is that is centralized and we don't need other system to do our job.
Implementing Helpdesk System Phone call dropped drastically as employees start opening ticket and getting information on progress on their problems. Very helpful part is integrating Solution part which you put that in Knowledge Base for junior member of team to study the cases and learn.
Inventory part with Agent solved a huge problem and saving hours of work doing Inventory. As well he best part is knowing where the PC is and who is using especially at municipality because we have more than 40 location throughout the city and 2200+ employees. Because of too many location helpdesk team need to travel from one location to another without coming to their office to check for ticket, checking for new ticket and grab them directly through their phone. Saving lots of time.
Processing the data from users and the data from surveys allowed us to improve our service and as well improve broken processes by changing IT Procedure and Policies
Best part using GLPI is that is centralized and we don't need other system to do our job.
Recommendations to others considering the product:
To make my work easy and focus on other duties on my department, I have search long ago and I have tried few other solution but soon as I implemented GLPI I was satisfied with it. So far i have implement it in 4 different environments from Small to Enterprise and it works very well. I highly recommend this product to any IT Department regardless from area of work.
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Review
What do you like best about the product?
Very easy to use, Geared toward software development
What do you dislike about the product?
I think Lacks versatility, Lots of jargon.
What problems is the product solving and how is that benefiting you?
Currently using it for ticketing system and recently started with asset. Easy to use
Recommendations to others considering the product:
Be ready for pleasant surprise.
My experience with GLPI has been excellent!!!
What do you like best about the product?
incident management to project monitoring and hardware control of our network.
What do you dislike about the product?
nothing, everything seems fine with the company
What problems is the product solving and how is that benefiting you?
Network Related issues.
Recommendations to others considering the product:
Read carefully all parts of the agreement
This very good to use it
What do you like best about the product?
Working prefect and smoothie i very like it
What do you dislike about the product?
Slow sometimes its UI and working on hight speed internet
What problems is the product solving and how is that benefiting you?
Please work on UI
Great tool for tickets
What do you like best about the product?
I love how easy it is to use. Creating tickets can be done through a webpage or by sending emails. Also love the notifications I receive updating me on ticket status.
What do you dislike about the product?
Inability to change the platform or personalize to suit needs of company.
What problems is the product solving and how is that benefiting you?
Creating and keeping track of tickets between departments.
GLPI CARBONORCA
What do you like best about the product?
Is an useful tool in our Helpdesk process and the Hardware and software inventory, all the people that work in IT are very satisfied with the results of work with them. Work with GLPI integrate all the IT Support in all the organization with very satified results
What do you dislike about the product?
The process for schedule a program for maintenance of hardware not exist, the process to reset password is need to integrate.
What problems is the product solving and how is that benefiting you?
Al about the automatization the process of client atention for IT, and another areas in our enterprise for example attention for General services.
Recommendations to others considering the product:
Review the ITIL process of your organization
Ticketing system management for bank
What do you like best about the product?
I am able to customize GLPI with the use pf plugins. I am also able to track performance, quality and efficiency of teams.
What do you dislike about the product?
Some of the plugins are outdated. The platform has a few spelling mistakes and translation errors. Not being able to customize ticket creation form without a plugin.
What problems is the product solving and how is that benefiting you?
Problem solved: being able to track the amount of incidents and problems reported; and the manner and time in which they are resolved.
I am able to measure the performance of my team. My team is able to manage relationships with clients better by being able to track when tickets were created, and what status the request is on at the moment. Better time management for the team since they now which incidents and problems to prioritize.
I am able to measure the performance of my team. My team is able to manage relationships with clients better by being able to track when tickets were created, and what status the request is on at the moment. Better time management for the team since they now which incidents and problems to prioritize.
A great open source ITSM apps
What do you like best about the product?
How it helps me to manage both ticket and IT asset as well as the additional featyre like project management which help me alot.
What do you dislike about the product?
Multi level ticket approval which not present at the system as default.
What problems is the product solving and how is that benefiting you?
Ticket management which help me alot as both reminder and todo list for managing my job everyday
Responsibility and an IT ticket
What do you like best about the product?
GLPI is a free tool for the standardized ticket management for both the support area and for all IT management, in recent years we have used this tool which has not helped route all our orders, either of incidents or requirements , in addition to having a good database where we can audit all our company assets.
What do you dislike about the product?
I am disgusted that every acutlaizacion that has this platform always has a problem is not very transparent with the previous one that is why it always works the updates in trial versions before being able to publish it and that it can serve online.
What problems is the product solving and how is that benefiting you?
As indicated above, on this platform the support of the company's tickets is established, through them they can be monitored as well as verify the status of each ticket without losing its integrity, it is very versatile for daily work and above all it is free.
Recommendations to others considering the product:
It is recommended for companies that are beginning to integrate their technological part.This is a software that can provide metrics of incidents and requirements and above all it provides us with the monitoring and closing and opening dates of each one also allows us to be able to make an integration with our AD.
All-in-one Help desk and Inventory tool
What do you like best about the product?
No need of login to system to create a ticket. An email is enough.
User friendly interface for easy use and built in Inventory handling support.
More importantly it is free.
Can integrate 3rd party email services.
User friendly interface for easy use and built in Inventory handling support.
More importantly it is free.
Can integrate 3rd party email services.
What do you dislike about the product?
For advanced tasks it requires in-depth knowledge about GLPI.
You need to close the ticket after solve. I think it should able to close the ticket automatically after solving.
The user interface is not up to date. No themes.
You need to close the ticket after solve. I think it should able to close the ticket automatically after solving.
The user interface is not up to date. No themes.
What problems is the product solving and how is that benefiting you?
Easily solved day to day help desk management.
Recommendations to others considering the product:
The best product for help desk management so far. More over we were facing lot of problems managing IT inventory. But with built in Inventory support we are looking to implement our inventory management with GLPI.
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