GLPI Network Basic
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My experience with GLPI has been excellent!!!
What do you like best about the product?
incident management to project monitoring and hardware control of our network.
What do you dislike about the product?
nothing, everything seems fine with the company
What problems is the product solving and how is that benefiting you?
Network Related issues.
Recommendations to others considering the product:
Read carefully all parts of the agreement
This very good to use it
What do you like best about the product?
Working prefect and smoothie i very like it
What do you dislike about the product?
Slow sometimes its UI and working on hight speed internet
What problems is the product solving and how is that benefiting you?
Please work on UI
Great tool for tickets
What do you like best about the product?
I love how easy it is to use. Creating tickets can be done through a webpage or by sending emails. Also love the notifications I receive updating me on ticket status.
What do you dislike about the product?
Inability to change the platform or personalize to suit needs of company.
What problems is the product solving and how is that benefiting you?
Creating and keeping track of tickets between departments.
GLPI CARBONORCA
What do you like best about the product?
Is an useful tool in our Helpdesk process and the Hardware and software inventory, all the people that work in IT are very satisfied with the results of work with them. Work with GLPI integrate all the IT Support in all the organization with very satified results
What do you dislike about the product?
The process for schedule a program for maintenance of hardware not exist, the process to reset password is need to integrate.
What problems is the product solving and how is that benefiting you?
Al about the automatization the process of client atention for IT, and another areas in our enterprise for example attention for General services.
Recommendations to others considering the product:
Review the ITIL process of your organization
Ticketing system management for bank
What do you like best about the product?
I am able to customize GLPI with the use pf plugins. I am also able to track performance, quality and efficiency of teams.
What do you dislike about the product?
Some of the plugins are outdated. The platform has a few spelling mistakes and translation errors. Not being able to customize ticket creation form without a plugin.
What problems is the product solving and how is that benefiting you?
Problem solved: being able to track the amount of incidents and problems reported; and the manner and time in which they are resolved.
I am able to measure the performance of my team. My team is able to manage relationships with clients better by being able to track when tickets were created, and what status the request is on at the moment. Better time management for the team since they now which incidents and problems to prioritize.
I am able to measure the performance of my team. My team is able to manage relationships with clients better by being able to track when tickets were created, and what status the request is on at the moment. Better time management for the team since they now which incidents and problems to prioritize.
A great open source ITSM apps
What do you like best about the product?
How it helps me to manage both ticket and IT asset as well as the additional featyre like project management which help me alot.
What do you dislike about the product?
Multi level ticket approval which not present at the system as default.
What problems is the product solving and how is that benefiting you?
Ticket management which help me alot as both reminder and todo list for managing my job everyday
Responsibility and an IT ticket
What do you like best about the product?
GLPI is a free tool for the standardized ticket management for both the support area and for all IT management, in recent years we have used this tool which has not helped route all our orders, either of incidents or requirements , in addition to having a good database where we can audit all our company assets.
What do you dislike about the product?
I am disgusted that every acutlaizacion that has this platform always has a problem is not very transparent with the previous one that is why it always works the updates in trial versions before being able to publish it and that it can serve online.
What problems is the product solving and how is that benefiting you?
As indicated above, on this platform the support of the company's tickets is established, through them they can be monitored as well as verify the status of each ticket without losing its integrity, it is very versatile for daily work and above all it is free.
Recommendations to others considering the product:
It is recommended for companies that are beginning to integrate their technological part.This is a software that can provide metrics of incidents and requirements and above all it provides us with the monitoring and closing and opening dates of each one also allows us to be able to make an integration with our AD.
All-in-one Help desk and Inventory tool
What do you like best about the product?
No need of login to system to create a ticket. An email is enough.
User friendly interface for easy use and built in Inventory handling support.
More importantly it is free.
Can integrate 3rd party email services.
User friendly interface for easy use and built in Inventory handling support.
More importantly it is free.
Can integrate 3rd party email services.
What do you dislike about the product?
For advanced tasks it requires in-depth knowledge about GLPI.
You need to close the ticket after solve. I think it should able to close the ticket automatically after solving.
The user interface is not up to date. No themes.
You need to close the ticket after solve. I think it should able to close the ticket automatically after solving.
The user interface is not up to date. No themes.
What problems is the product solving and how is that benefiting you?
Easily solved day to day help desk management.
Recommendations to others considering the product:
The best product for help desk management so far. More over we were facing lot of problems managing IT inventory. But with built in Inventory support we are looking to implement our inventory management with GLPI.
Excellent Asset Management
What do you like best about the product?
I like to use GLPI for Company Asset Management
What do you dislike about the product?
I need to additional plugin such as OCS NG for Asset Management
What problems is the product solving and how is that benefiting you?
Sometimes the sync does not work properly
Recommendations to others considering the product:
Excellent for Asset Management
good ticketing system
What do you like best about the product?
I didn't use many ticketing system, but glpi is one of the best.
I found it really easy to use, complex enough to do what we need and easy to manage.
I found it really easy to use, complex enough to do what we need and easy to manage.
What do you dislike about the product?
The administrating part, especially about users and agents, it's not so intuitive
What problems is the product solving and how is that benefiting you?
We can manage perfectly ticketing
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