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PagerDuty Review
What do you like best about the product?
Really simple to use. Works as expected
What do you dislike about the product?
Integration with StatusPage is subpar. When we have scheduled mait on a component, PD should be automatically muted for that component
What problems is the product solving and how is that benefiting you?
Immediate, consistent, reliable contact
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Great tool to get in touch with the right team on weekend.
What do you like best about the product?
Great tool to get in touch with the right team on weekend. All we need to do is to send an email to the email ID with the details.
What do you dislike about the product?
Once the page is sent out no visibility as to who its pinging, if someone answered it or how long its going to take.
What problems is the product solving and how is that benefiting you?
Weekend On-call Sev1 issue with the customer, great to get in-touch with R&D
Simple user interface to acknowledge and handle the real-time incidents
What do you like best about the product?
- Its plugin to all the other softwares like Jenkins, Email, Java REST interface are helpful to automate the process of handling incidents in our software.
- Usage metrics across different projects and users is useful for our team to identify which micro services has majority of the incidents raised.
- Usage metrics across different projects and users is useful for our team to identify which micro services has majority of the incidents raised.
What do you dislike about the product?
- Very rarely I see some of the incidents are missed out at my Level. It gets escalated to next level. I do see that an incident was raised as per PD history, but I didn't receive any call of my cell phone.
- I remember when I had switch cell phone to different service provider, then transferring my PD account was not easy.
- I remember when I had switch cell phone to different service provider, then transferring my PD account was not easy.
What problems is the product solving and how is that benefiting you?
We mainly use to alarm micro services owners when a certain customer issues are noticed in our Product. Also, used in triggering an incident from continuous running automation job thats monitoring the performance of our product or any feature breakage while continuous integration
Recommendations to others considering the product:
Good to use!
Great for emergencies
What do you like best about the product?
The pageout functionality. It really helps our team.
What do you dislike about the product?
Anytime there's downtime. Without it, we can't reliably be on-call.
What problems is the product solving and how is that benefiting you?
It helps our on-call schedule. It allows us to deal with emergencies.
Recommendations to others considering the product:
Learn how to manage schedules in PagerDuty!
A reliable tool in the on-call toolbox
What do you like best about the product?
PagerDuty has a number of features I appreciate -- the apps are intuitive in all the formats I use them in; the scheduling is reliable; and even when PagerDuty has had issues their redundancy has meant I've gotten alerts for my system anyway. Additionally they handle our very complex set-up well.
What do you dislike about the product?
I can get alerts from some apps forwarded from my iphone to my fitbit. An integration for that would be nice.
What problems is the product solving and how is that benefiting you?
Prior to using PagerDuty our tier 1 team was handling on-call notifications by editing the contact file in our monitoring software. PagerDuty was day to that night. After our initial contract was up we tried a different notification software and Tier 1 and engineers began requesting PagerDuty almost immediately. It allows us to have different channels of alerts and to efficiently switch between them -- which the other software didn't have. We can also direct less urgent alerts to appropriate communication tools -- like Slack.
Best on-call experience...
What do you like best about the product?
We heavily use this tool and love it. It offers lots of levels of details, easy to manage rotation groups, and so far had no interruption. Will certainly continue using it internally and externally.
What do you dislike about the product?
Nothing off the top of my head as an immediate concern.
What problems is the product solving and how is that benefiting you?
On-call rotations.
My experience is great.
What do you like best about the product?
No bugs, clear feature
What do you dislike about the product?
All looks amazing. Nothing to dislike.
What problems is the product solving and how is that benefiting you?
Transparency of stability of production.
Saved our Bacon
What do you like best about the product?
More than once, the easy alerts have made us heroes (or at least let us avoid being the villains).
What do you dislike about the product?
Really nothing. It is awesome. It does what it is supposed to do and makes us a better team.
What problems is the product solving and how is that benefiting you?
PagerDuty eliminated a bunch of cobbled-together notification schemes.
PagerDuty helps enterprises implement on call rotas efficiently
What do you like best about the product?
It's quite easy to implement overrides for when a deviation from the normal schedule needs to happen
Visual view allows you to easily see the schedule as well as the escalation points
Visual view allows you to easily see the schedule as well as the escalation points
What do you dislike about the product?
It's hard to know whether to acknowledge the problem when called since there's not much information given by the automated calling system
What problems is the product solving and how is that benefiting you?
Implementing an efficient on call duty system
Excellent platform for scheduling oncall duties and alerting personnel
What do you like best about the product?
Ease of use of main UI page to display the incidents
What do you dislike about the product?
The search function can be better improved.
What problems is the product solving and how is that benefiting you?
Having the mobile app makes alerting much easier to responding to. Auto refresh is great
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