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Great for service monitoring
What do you like best about the product?
I really like the mobile app, And the way how can I customise the alert with extra data.
What do you dislike about the product?
Some part of the webpage has bad User Experience like override.
What problems is the product solving and how is that benefiting you?
We monitoring our service status, creating Alerts base on logs. And also tracking how many incidents we had the previous period.
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Positive and reliable experience with PagerDuty
What do you like best about the product?
PagerDuty is simple to setup, reliable and capable of meeting needs from simple to complex. It is also easy to expand the configuration to more complex monitoring scenarios as the services being monitored expand and grow.
What do you dislike about the product?
Not much comes to mind, as I think the product is very well focused and suits my needs extremely well. The only thing that would be of benefit to me is to have geographically dispersed monitoring points to help isolate issues that arise from external network connectivity.
What problems is the product solving and how is that benefiting you?
I need 24x7 visibility into the status of certain critical services. I feel confident that my critical services are in the expected states.
Recommendations to others considering the product:
Don't hesitate to the try the service and see it perform in your environment.
Core part of our after hours workflow.
What do you like best about the product?
Pagerduty is easily integrated with the other platforms we use such as Slack, and also supports UP/DOWN emails to tie into our remaining systems.
What do you dislike about the product?
There are improvements to be made to the reliability of the Android app notifications.
Tweaks to the phone's battery saving modes are required for prompt alerts.
Tweaks to the phone's battery saving modes are required for prompt alerts.
What problems is the product solving and how is that benefiting you?
Pagerduty is the last step in our alerting process to ensure that a human takes responsibility for an incident and it is resolved within a suitable timeframe.
Recommendations to others considering the product:
Works well our our team as have never experienced downtime of the product.
Worth the trial, you'll be hooked.
Worth the trial, you'll be hooked.
Pager Duty Does What It Says It Will
What do you like best about the product?
The able to integrate with various platforms.
What do you dislike about the product?
Right now I get 4-5 alerts for the same incident; would love for that bug to be resolved!
What problems is the product solving and how is that benefiting you?
Incident management; we've been able to respond in a timely manner and make sure the correct people are involved in incident resolution.
Pager Duty always performs how we expect
What do you like best about the product?
I like how easy it is to integrate with many different services and create custom endpoints along with the custom on call schedules.
What do you dislike about the product?
One thing I dislike is there needs to be a more robust way to create rules of how our testing environment notifies us when something goes south after hours. We don't want to be woken up at 2:30AM in the morning for this since it's only testing. We wish there was a way that a notification would be held in a queue for a testing schedule and the notification is then sent when work hours start.
What problems is the product solving and how is that benefiting you?
PagerDuty is used to notify us when certain thresholds. It's really easy to configure.
Recommendations to others considering the product:
PagerDuty is relatively easy to set up. It integrates well with other software and the on-call scheduling is one of my favorite parts to this service.
Very solid platform
What do you like best about the product?
Nice integration with lots of other ticket product
What do you dislike about the product?
Extremely robotic voice. Sometimes it's very creepy when it announces about detected issues
What problems is the product solving and how is that benefiting you?
Customer Ticketing
Recommendations to others considering the product:
Add easier calendar integration. Every time I need to check calendar I need to go to site and look for my info
It just works
What do you like best about the product?
The product does what it's intended to do and does it well. From incident to rotation management, it is very easy to use and is feature rich.
What do you dislike about the product?
The interface can be a bit confusing. Teams, services, integrations, schedules, escalation policies, etc can be sometimes a bit heavyweight and hard to conceptualize. Took a while of clicking just to find the pager duty key to send pages when I first started. Menus might not be super intuitive.
A small nit is also that two different rotations in the same escalation policy end up with the same person. So if we have primary and secondary set up, sometimes we end up with the same person on call.
A small nit is also that two different rotations in the same escalation policy end up with the same person. So if we have primary and secondary set up, sometimes we end up with the same person on call.
What problems is the product solving and how is that benefiting you?
Managing oncall rotations, alerting and escalating are things we use PD for. It gives a central place to call attention to issues.
Improve visibility on issues
What do you like best about the product?
Greatly improved tracking of response and resolution times
What do you dislike about the product?
Need more integrations to support more integrations
What problems is the product solving and how is that benefiting you?
Provide improved visibility on incident management
PagerDuty is my nightshift
What do you like best about the product?
Customization of alerts, such as which groups receive the alerts. Also, the numerous ways PD will contact the on call engineer to make sure they wake up and pass the call to the backup on call engineer in case the primary is missing their calls, emails, SMSs and so on.
What do you dislike about the product?
Scheduling is a little difficult to understand at first but once you get it, works very well.
What problems is the product solving and how is that benefiting you?
The problem we solved was to reduce the night shift hours for our team. Once we set it up, we basically don't anyone at the NOC full-time. PD will get the right on-call engineer involved as needed.
Recommendations to others considering the product:
Make sure your local monitoring system is well setup. Cleanup false positives and then turn to PD.
Global Media operational incident response
What do you like best about the product?
The fact that I don't really have to think about it, as a manager I know alerts are being triaged correctly; and that I have a easy audit trail in case something needs to be reviewed
What do you dislike about the product?
Granted, we are not anywhere close to completing our journey with the tool but we (I) haven't found any issues with it yet
What problems is the product solving and how is that benefiting you?
Main problem that was solved was escalation process and issue visibility. Audit trail, the previous hodgepodge of solutions was simply unmanageable
We are looking into absorbing triage for multiple teams going forward, we expect to be able to have complete organizational control of event alerting through this tool once that is complete
We are looking into absorbing triage for multiple teams going forward, we expect to be able to have complete organizational control of event alerting through this tool once that is complete
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