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PagerDuty

PagerDuty | 1

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External reviews

882 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Paulo B.

It's wonderful to be able to receive immediate notifications in any situation

  • January 05, 2024
  • Review provided by G2

What do you like best about the product?
Mobile apps that are easy to use and intuitive are even better. We can also receive alerts based on an incident in our email, SMS and Teams. It helps me keep track of my clients' issues when I'm away from my desk.
What do you dislike about the product?
It has a slight delay between apps on the desktop. It would also be great to publish lists for people who need to see them without needing a license to do so.
What problems is the product solving and how is that benefiting you?
PagerDuty allows you to define groups to manage your team's package. It is a cost-effective solution for organization and helps create widgets quickly. Additionally, PagerDuty allows us to contol the communication bridge and allow people to manage the workflow.


    Akram K.

Get alerts from Pagerduty

  • January 05, 2024
  • Review verified by G2

What do you like best about the product?
Its a great alert tool. it has a automated callout for INC which helps in save time. It has latest ai capabilities which has enhanced our working. Incident management is really easy to manage with Pagerduty. One can easily implement Pagerduty with their current system and save their time.
What do you dislike about the product?
Customer support was not that good for me personally my problem wasnt resolved once for a week time.
What problems is the product solving and how is that benefiting you?
It helped us automate our work and also saved our time as the incident occured are being treated at the fastest time because of Pagerduty.


    Pratap K.

ONE SOLUTION THAT FIX ALL OF YOUR PROBLEM

  • January 05, 2024
  • Review provided by G2

What do you like best about the product?
The simple and the easiest thing which i like about PagerDauty is that it is easy to implement also based on the issue's severity, generate various alert types, If someone is interested in more customization, they can leverage the comprehensive API it offers.
What do you dislike about the product?
all the things are upto the mark but They have to work on UI as it is a little bit confusing for the newone.
What problems is the product solving and how is that benefiting you?
PagerDuty serves as a crucial bridge between Workload Automation, AIOps Platforms, IT Alerting, and Incident Management.
By seamlessly integrating these components, PagerDuty enables our organizations to streamline workflows, promptly alert relevant teams about incidents, and efficiently manage and resolve issues. With its robust capabilities, PagerDuty contributes to improved operational efficiency and reduced downtime, making it an essential tool for modern IT operations also help m and my organization to maintain workflow.


    Verified User in Information Technology and Services

Review of Pagerduty

  • January 05, 2024
  • Review verified by G2

What do you like best about the product?
You can reach all the team members with pagerduty. it gave us affirmation that our work will be done without any issues. the best part is it can be used on mobile as well. It does its job of Incident management very well. It is very reliable as well. Its integration and implementation is also really easy.
What do you dislike about the product?
Ui is a bit of a let down its a fantastic application with all the features. It can be used anywhere for any incidents.
What problems is the product solving and how is that benefiting you?
Its a SaaS bases system meant for incident response. incident management is really on this. we integrate with slack and jira and its seamless as well. It can be easily configured according to your usage.


    Bharat M.

Solve issues with Pagerduty

  • January 05, 2024
  • Review verified by G2

What do you like best about the product?
Pagerduty is an incident management tool which we use to manage our operational isssues. It has some great features which helps in maanging our number of incidents. Its very easy to use and it provides all the benefits to all the teams without any hassles. We use it daily and love using it.
What do you dislike about the product?
Pagerduty is very intutive to use and helps us to curb all the disturbances which occurs in our operation. we dont face any issues in our daily usage.
What problems is the product solving and how is that benefiting you?
It is really easy to use and set up it can be easily used between teams without any issues. escalations are sent imediately and its very easy to anwser them.


    Sumit K.

A Cutting-Edge and Dependable Platform for Incident Management

  • January 05, 2024
  • Review provided by G2

What do you like best about the product?
Our team now uses a more streamlined approach to handling operational problems thanks to PagerDuty, a contemporary and dependable incident management tool. It is simple to use and handle every facet of incident response because to its user-friendly design. Additionally, it offers thorough insights into accidents and their underlying causes, enabling us to promptly recognise and resolve any problems. Fast integration into our current systems and procedures has been made possible in particular by the integration capabilities.
What do you dislike about the product?
The one drawback we've found with PagerDuty is that, for smaller firms, the pricing can be a little high. Furthermore, there is need for improvement as the customer care occasionally responds slowly.
What problems is the product solving and how is that benefiting you?
Problems that used to "fall through the cracks" or get no care or recognition at all have virtually disappeared. It used to take 15–25–35–45 minutes for a technical resource to be notified of an issue and recognise it; now, it just takes 5 minutes or less. Teams are now notified in advance of potential problems before the consumer feels any effects from them.


    Willie C.

PagerDuty has been an incredible asset in my role managing project flows

  • January 05, 2024
  • Review provided by G2

What do you like best about the product?
I love it because it helps automate alerts, which promotes timely responses to project issues. And creating workflow automation with PagerDuty is quick and easy to implement. With this tool, automatically escalate to the right people and schedule with ease.
What do you dislike about the product?
Customer support has been very helpful with the onboarding process. So I don't dislike this wonderful software.
What problems is the product solving and how is that benefiting you?
Now, each alert is appropriately managed based on its severity as it solves our problem with incident management and prevents us from missing alerts. Furthemore, navigating between the tools is easy and I can find the tools I need at all times.


    Aashi A.

Receive notifications anywhere in record time

  • January 04, 2024
  • Review provided by G2

What do you like best about the product?
I like the way that PagerDuty caters to non-technical users with its user-friendly dashboard also variety of customization options for scheduling alert notifications.
its Crucial for 24/7 operations, they ensures swift issue resolution by promptly notifying available personnel in case of failures.
customer support is good as they are ready to help customer in any way.
What do you dislike about the product?
I do not observe any drawback in the PagerDuty as its a good platform and i must say they are doing best in this era by providing the variety of services
What problems is the product solving and how is that benefiting you?
PagerDuty enhances incident management by automating the identification and response to incidents, minimizing human dependency.
It also fosters efficient collaboration in cybersecurity incident response across IT teams.


    Lalbabu S.

Helpful tool for any Alert

  • January 04, 2024
  • Review provided by G2

What do you like best about the product?
The user-friendly interface of PagerDuty simplifies navigation for less skilled users, offering a comprehensive dashboard that provides a clear visualization of ongoing incidents sorted by IP. Additionally, we as a users can easily track and analyze resolved issues. Setting up network monitoring configurations is a breeze, thanks to the platform's intuitive design.
However, PagerDuty truly excels in its alerting capabilities, consistently delivering timely notifications for critical situations in a production environment, ensuring swift response and resolution.
What do you dislike about the product?
While PagerDuty impresses with its user-friendly interface and robust alerting capabilities, I sometimes find the customization options to be somewhat limited.
Nevertheless, there's potential for improvement, and encouraging further development of the product will likely enhance its overall flexibility and meet a broader range of user needs.
What problems is the product solving and how is that benefiting you?
PagerDuty solves the challenge of efficient incident management and benefits their users by providing a user-friendly interface, effective network monitoring, and reliable alerts for critical situations in a production environment.
The platform streamlines incident resolution, ensuring swift responses and improved overall system reliability.


    Rishab K.

Works like a charm

  • January 04, 2024
  • Review verified by G2

What do you like best about the product?
Previously we were really helpless when an issue occured but with pagerduty it has become really easy to manage incidents with in teams. it helps us gets fast responses it has enhanced our team work. it also allows 3rd party api integrations as well.
What do you dislike about the product?
It has never made us face any problems it works great for me. so no complaints.
What problems is the product solving and how is that benefiting you?
With pagerduty our response time has enhanced significantly it has really helped us in making us more productive. Incident management just works like magic on this.