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What do you like best about the product?
Its an incident management tool. The incident management is on point and i have never faced any issues with that. It can be easily integrated and implemented with your current system. It has a very detailed system to manage incidents.
What do you dislike about the product?
The reports can be messy sometimes and hard to understand. Other than that everything is great.
What problems is the product solving and how is that benefiting you?
It has helped us immensely in managing our incidents and helped us reduce or curb them a lot the best part is its simplicity to use. it helped us automate our work and save time.
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Used pagerduty for ON-Call network monitoring
What do you like best about the product?
Defined Escalation Martix, Integration with tools like Snow, Splunk Etc... , Orchestration feature.
What do you dislike about the product?
Improve the alert Segrigation in the incidents tab, Improve the integration with other SIEM solutions
What problems is the product solving and how is that benefiting you?
On call management within the team, rotating shift, automatic email & sms alerting
Never miss any critical alerting
What do you like best about the product?
I have been using PagerDuty for almost 7 years. It helps us in scheduling On call shifts with ease and override the schedule anytime you want. The most important thing is the alerting. PagerDuty never fails to alert any critical situations in production environment. I can acknowledge the alerts anywhere. It does not matter if you have internet connectivity, you can get alerts in all forms.
What do you dislike about the product?
Nothing I could think of right now.Please keep developing the product.
What problems is the product solving and how is that benefiting you?
I need to get into the system to see what is wrong. Instead, I can address the problem when PagerDuty alerts me.
Helpful tool for incident management, scheduling and notifications
What do you like best about the product?
PagerDuty's standout feature is its incident management. When something goes wrong, like a system glitch or a server hiccup, PagerDuty steps in to alert the right people fast. It's like a superhero for your team's response efforts.
What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems.
Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly.
What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems.
Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly.
What do you dislike about the product?
For new users, especially those who are not tech-savvy, the interface is kind of confusing. My Team Leader had to walk me through how to set it up and use it.
What problems is the product solving and how is that benefiting you?
PagerDuty swoops in to tackle a bunch of problems that teams face in keeping their systems running smoothly. Here are a few headaches it helps solve: Alert Chaos, Response Time Lag, Unclear Incident Management
A Game Industry Perspective on PagerDuty's Incident Response Solutions
What do you like best about the product?
As a SecOps professional in cybersecurity, I find PagerDuty to be an indispensable tool for enhancing our incident management efficiency. Its ability to swiftly aggregate alerts from various monitoring systems allows for quick identification and response to potential security threats, a critical feature in the fast-paced cyber environment. The platform's robust integration with a wide array of security tools centralizes alerts, facilitating easier management of security incidents. One of the standout features is the automated escalation policies, which ensure that critical alerts are promptly escalated to the right personnel, effectively minimizing response times and preventing potential security breaches from escalating. Additionally, PagerDuty's customizable alerting systems are invaluable in a SecOps setting, allowing alerts to be tailored based on severity or type, ensuring focused attention on the most critical issues. The reliable on-call scheduling feature ensures continuous coverage, which is essential for maintaining round-the-clock security.
What do you dislike about the product?
As a SecOps professional in cybersecurity, one notable limitation I've encountered with PagerDuty, particularly in its standard tier, is the lack of alert grouping. This feature is crucial in efficiently managing the volume of alerts generated. Without alert grouping, we often receive a high volume of alerts for the same issue or action, which can lead to alert fatigue among team members. This not only makes it challenging to quickly identify and respond to genuine threats but also increases the risk of overlooking critical alerts amidst the noise. The absence of this feature in the standard tier means smaller teams or organizations with budget constraints cannot benefit from this essential functionality, which could significantly streamline their incident response process. Implementing alert grouping in all tiers of service would greatly enhance the utility of PagerDuty for a broader range of users, especially in high-alert environments like cybersecurity.
What problems is the product solving and how is that benefiting you?
Cyber security incident response managment between IT, DevOps and SecOps
Imagine and exercise better work automations with PagerDuty.
What do you like best about the product?
It has been such a fantastic experience using PagerDuty to optimize our work by automating our tasks. It has an easy to interact with interface which makes it easy to use for us to use it. We had a smooth experience when getting started with PagerDuty. The customer support team walked with us through the entire journey which made it easy and quick for us to implement and start using. PagerDuty has been so effective for us and thats why we always use it anytime we need to automate our tasks. PagerDuty offers a range of integrations with other products and this helped us connect it with other products that we use to perform our duties.
What do you dislike about the product?
There was no much strain for us to get it off the hook with PagerDuty. Everything has been going on so well and smoothly and we have never had any troubles with any of the PagerDuty features.
What problems is the product solving and how is that benefiting you?
PagerDuty has been giving us a very productive platform for optimizing our work through deployment of automation workflows. This automations allows us to get our work done with little human intervention while also maintaining high accuracy levels on the work output.
Alerts and incident resolution in record time
What do you like best about the product?
Pagerduty is very capable, the interface is very complete and easy to understand for less skilled users, the dashboard allows you to visualize the incidents that are occurring by IP, it also allows you to observe the issues resolved, the configuration for network monitoring is very easy to perform, and I find that the analysis is robust and give a good accuracy on the problems that the core network is facing, I can order analysts by teams to take care of all the problems. The implementation was secure we had no problems for installation, I also like that it adds multiple types of alerts, in fact, you can also perform an audit of all incidents that happen and perform a good analysis for resolutions, it is a great task and security manager, and you can monitor the user's entire network from a secure space, all analytics are real time and do not require cumbersome configuration.
What do you dislike about the product?
We have very few integrations so far I think the most stable is the one we have done with ServiceNow products for the IT area, the integration with Jira is not a good complement, the prices are not as economical as I would like, but I think they adapt well to the needs required by a company. I would like an update in the user interface, perhaps something more attractive, the analysis despite being very detailed I think we should work more on the reports to make them more accurate. I also require that hey work better on the Android applications, I did not feel very comfortable using it.
What problems is the product solving and how is that benefiting you?
Since we implemented the software, as alerts allow us to better schedule and collect all the incidents in our organization. We organize the teams and take care of all the problems that occur, we also perform a management of tickets per user and reports of service provided. With PagerDuty we have managed to manage all incidents in an organized and effective way, it is also an infallible tool for network monitoring, we configure multiple alerts, and it has and allowed us to manage all our IT services with great efficiency and wisdom, data visualization and event logs for the IT area is another of the many services that we like the software is much cheaper than the competition and is well suited to our small business.
a reliable and modern tool for incident management
What do you like best about the product?
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
What do you dislike about the product?
The customer support sometime slow and high price of PagerDuty are the only real issues it has for my little company.
What problems is the product solving and how is that benefiting you?
To keep track of and coordinate issues across all of my platforms, I utilise PagerDuty.
It helps me manage workload automation effective.
It helps me manage workload automation effective.
Incident Management
What do you like best about the product?
Its a great incident management tool. Its integration with other tools such as ticketing systems etc is also very helpful. It provides help oin making your process more automated then manual.
What do you dislike about the product?
The customization options are not that goood its easy to use and has a good ui as well but still its not that easy to understand for beginners.
What problems is the product solving and how is that benefiting you?
Its incident response mechanism is super helpful the system alerts the relative team members. pagerduty has heped us reduce our time for some processes and now it has helped us streamline our workflows.
Great for integration
What do you like best about the product?
it is a monitoring tool for us we can monitor all the integration with pagerduty and with this tool we have completely digital as well. The best part about this software is its dashboard it clean and have details about every other integrated tool. Acc to me its a great incident management tool.
What do you dislike about the product?
Its not that easy to use as it doesnt have a good ui according to me the features available are deeply embedded and difficult to find.
What problems is the product solving and how is that benefiting you?
We mostly use it because of incident management it has helped us a lot in decreasing our number of incidents and has also increased our productivity.
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