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I would say Guard of the Servers and Production env
What do you like best about the product?
Pager Duty Help me always to notify the critical alert on time, easy to configure with multiple level of on-call to minimize real trouble of production env
What do you dislike about the product?
Yes ! I have one . Whenever I am getting PD push notification from APP (Mobile APP) I use to acknowledge the PD incident. After acknowledge also I am getting call. I think there is no use of that I acknowledge from APP, That will be good if I acknowledge from APP(Mobile APP Push notification) I don't want to get a call for the same incident.
What problems is the product solving and how is that benefiting you?
Yeah! Previously we used some other Tool for Alerting, That wont escalate the multiple levels and not and proper notification too.
I like PagerDuty gives exact notification on time as expected.
I like PagerDuty gives exact notification on time as expected.
Recommendations to others considering the product:
Pager Duty have plenty of options, That will be good if you have admin access to feel all of the incredeible options.
It's reduce our half of the tension in off hour , Escalate the trouble on time without any miss.
Out of topic:
That will be good if they add Female voice on-call, Last 4 years hearing the same Guy voice is little boring LOL!! :-)
It's reduce our half of the tension in off hour , Escalate the trouble on time without any miss.
Out of topic:
That will be good if they add Female voice on-call, Last 4 years hearing the same Guy voice is little boring LOL!! :-)
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Outstanding service that continue to evolve
What do you like best about the product?
PagerDuty has been number #1 in management of paging to all the teams I have managed and it is a pleasure to see them move more towards creating intelligent insights out of the alerts
What do you dislike about the product?
Some of their functions and advanced configurations are difficult to perform in the UI and there are several overlaps which are not obvious.
What problems is the product solving and how is that benefiting you?
Alert management and primarily paging of the right person at the right time. Future goal is to use PagerDuty to have advanced alerting correlation and dependency logic.
Recommendations to others considering the product:
Will solve your immediate need for technical engagment management adn will in the future expand alert coorelation capabilities.
PagerDuty helps us
What do you like best about the product?
PagerDuty allows us to easy manage our on-call schedules and coordinate our responses to incidents as they arise in a timely manner. With lots of integrations and connecting services available the functionality is pretty comprehensive.
What do you dislike about the product?
Ad-hoc on-call overrides are not as efficient as they can be and some competitors offer more flexibility in this regard.
What problems is the product solving and how is that benefiting you?
PagerDuty lets us support our products the way we would like to, with the right level of support of orchestration without being too heavy handed.
PagerDuty: Always There
What do you like best about the product?
PagerDuty's app is cleanly designed, easy to use, and reasonably complete. The notifications arrive on-time and accurately relay the triggered alert. The UI is sleek, pleasant to look at and right to-the-point. The app rarely, if ever crashes or exhibits reliability problems - a good characteristic to have in a monitoring app. It's a nice warm-and-fuzzy feeling that really helps when you're on-call.
What do you dislike about the product?
PagerDuty's buttons for snoozing and acknowledging alerts overlap. The schedule interface doesn't show what I want to see first - a monthly schedule that looks like a calendar page that shows on-call rotations. I'd like the current list format to stay available for more complex schedules, but I think the default should be something more recognizable and easy to compare with other calendars.
What problems is the product solving and how is that benefiting you?
I no longer have to sort through email, chat backlogs, or write custom tooling to get statistics or information about a given page. PagerDuty has helped us reduce our mean time to response (MTTR) and provide more reliable services by reliably delivering alerts. Organizing and summarizing alerts can be difficult and while PagerDuty does a lot to make this easier, there are some ways I want to query alert history that aren't easily possible without hitting the API. The API could be a bit more consumer focussed and concise. It should be super easy to query for who's on call for a given team and for a given service.
Recommendations to others considering the product:
Organize your alerts well. Only alert on actionable items.
Get alerts and fix issues fast
What do you like best about the product?
I like instant alerts by call, production rotation schedule and email notifications. Easy setup.
What do you dislike about the product?
Did not find any. Hope it keeps up current product and improve it.
What problems is the product solving and how is that benefiting you?
Instant alerts on Application errors, failures by call and emails
Great for escalating and managing schedules
What do you like best about the product?
I love the feature that allows me to easily define a follow the sun schedule that keeps my team from having to wake up when there's someone already in an office somewhere, and keeps me from having to manage the schedule at all as it rotates. The team can override and swap as they please and i get a clear view of whose on at any time.
What do you dislike about the product?
waking up for no good reason! Waterfall alerts where you get a billion alerts for the same underlying issue. Not being alerted when someone forgets to turn alerts back on after maintenance.
What problems is the product solving and how is that benefiting you?
We have completely eliminated call-outs during business hours, using follow the sun. As operations manager I can quickly identify my most painful and reoccurring incidents using the new operational review Analytics feature, which has allowed me to show the benefit of investing development time to fix issues that hurt the on-call teams
Recommendations to others considering the product:
The support team are great and there is a lot of knowledge that they can help with when setting up your systems. Also, there is a lot of help articles. Its worth reading up before you implement as you will be able to benefit from a better setup
Pager duty from setup to execution is very easy
What do you like best about the product?
Pager duty from setup to execution is very easy.
What do you dislike about the product?
Disturbing us in the nights and persistently calling us
What problems is the product solving and how is that benefiting you?
all business pressing issues.
Day to day user
What do you like best about the product?
It always gets you up with multiple levels of alarms
What do you dislike about the product?
Not being flexible enough about email rules, not being able to connect multiple incidents to anither
What problems is the product solving and how is that benefiting you?
Help desk/ monitoring notification
PagerDuty is the key to keep everything under control
What do you like best about the product?
For over 2 years PagerDuty allowed us to be on top on any issue that can occur on our production and testing environments, helping us to monitor our software and infrastructure with different tools that will trigger alerts at different levels with the provided integrations. Being aware of issues before the customer is a must for DevOps
What do you dislike about the product?
More that a dislike I suggest to improve the mobile app to allow similar functionality as the web portal
What problems is the product solving and how is that benefiting you?
Incident awareness, transparent visibility of incidents within our company, post-mortem manageability, fast response
Recommendations to others considering the product:
PD is always on top of your infrastructure and software incidents that will help you get to a 99.999% uptime.
pager duty rocks!
What do you like best about the product?
I like simple easy to use interface and being able to see where audit trail. It ensures someone is responsible for handling incidents at our company.
What do you dislike about the product?
Some times I have permission issues accessing details that I want - however this is minor complaint.
What problems is the product solving and how is that benefiting you?
We use it to escalate support tickets during off-hours in our company. It really helps us connect to correct on call engineer and have clear chain of responsibility in case escalation is missed.
Recommendations to others considering the product:
keep it up!
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