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Pretty cool tool!
What do you like best about the product?
I love the ease of use and the design most. I also quite like that there's a mobile and web version for use.
What do you dislike about the product?
Nothing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
We've really been able to get a grasp on issues right away. Previously, we've struggled rallying the troops when an incident arises. PagerDuty allows us to act fast on all levels.
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Wakes me up at night
What do you like best about the product?
PagerDuty reliably and consistently notifies me of events within our infrastructure.
What do you dislike about the product?
It wakes me up reliably and consistently about events within our infrastructure.
What problems is the product solving and how is that benefiting you?
Prior to PagerDuty, we had text message alerts that didn't work as well or as fine grained as PagerDuty.
Almost as awesome as the Lego Movie
What do you like best about the product?
You can manage your alerts from web or via the phone application. The presentation is fairly straightforward and simple to use, particularly for those late night annoyance pages and half-awake moments fumbling for the phone. The history is easy to find if there are any questions about when a page occurred and who got it. The automated notification of when you go oncall and offcall is just as it should be with no messing about with forwarding another phone number and/or emails. Swapping oncall is easily done for any time frame. Excellent design overall.
What do you dislike about the product?
Finding past oncall dates is less than intuitive. And there is always a wish there was a greater variety of builtin sound choices (foghorn, sonar, whispers, meow, and of course Hells Bells) The largest issue is that there have been problems with the functioning of the phone application on Google Pixel phones for multiple team members. The most common issue is for the phone application to not recognize a pressed button after answering the call. This causes much grief as the call or page then rolls through to the next level. It is unclear what causes the issue or what an absolute fix is for it.
What problems is the product solving and how is that benefiting you?
The pager duty reports have helped management better realize the amount of off-hours activities and the built in escalation procedures have helped other groups with lax standards or weak alerting programs step up to better quality. In particular, because of how well pagerduty manages alerts, groups who write their own monitors now have a better way to interface than using emails or other kludges.
Recommendations to others considering the product:
PagerDuty has a great product with a strong focus and is both simple to use and easy to integrate with.
The industry standard for incident response
What do you like best about the product?
Pagerduty provides a small set of features but they are just the ones that you need to manage incident response across a team.
What do you dislike about the product?
I'd like to be able to define all the pagerduty configuration in a text file (e.g.: YAML) without using third party tools such as Terraform. I'd like an easier way to schedule people to be on vacation.
What problems is the product solving and how is that benefiting you?
It allows us to have the most relevant people notified in the event of a disaster and ends up reducing our response times to fix issues.
Dependable
What do you like best about the product?
Almost never misses any pages. Easy to ack a page/take actions immediately
What do you dislike about the product?
Nothing much to dislike, does what it does best
What problems is the product solving and how is that benefiting you?
NA
Really good experience since 4-5 years
What do you like best about the product?
Scheduled maintenance and the easy way to setup
What do you dislike about the product?
nothing right now. I love everything i used with Pagerduty
What problems is the product solving and how is that benefiting you?
pagerduty help us to stay 24x7 up with our platform.
Fantastic feature set and reliable performance - everything you would want in a service like this.
What do you like best about the product?
The extensive integrations make this service fit easily into our infrastructure. It has been extremely reliable, which is essential for our time-critical operations.
What do you dislike about the product?
The scheduling window is a little tedious to work with if you have multiple schedules.
What problems is the product solving and how is that benefiting you?
Our regular support covers only business hours, but our on-call team needs to be alerted for any critical malfunctions that happen outside of that timeframe. PagerDuty acts as the link between our customers and after-hours emergency support team.
In an industry where fast response time is needed 24/7/365, we were struggling to find a way to let our customers reach us quickly and reliably. PagerDuty allowed us to give our customers one point of contact (Pager Duty) which would do all of the footwork of contacting the person on call.
In an industry where fast response time is needed 24/7/365, we were struggling to find a way to let our customers reach us quickly and reliably. PagerDuty allowed us to give our customers one point of contact (Pager Duty) which would do all of the footwork of contacting the person on call.
Recommendations to others considering the product:
Don't hesitate to dive in! This application can function just with the basics, but it has lots of extra tools and integrations that can allow you to build this out into a robust platform to support your emergency notification system.
Makes Sure Nothing Is Missed
What do you like best about the product?
With Pager Duty, each user can choose how they like to be notified and in what frequency. In addition, with the use of the escalation, no incident goes unanswered, which is the major reason why we moved to Pager Duty. Since moving to Pager Duty, we have not had any case where an incident went unanswered, but plenty where the incident escalated because first and second responders didn't acknowledge the incident for one reason or another.
What do you dislike about the product?
How we do our on-call scheduling is a bit unique, and a lot of is done by using overrides within Pager Duy, which can be done through the UI, but is time-consuming. On the plus side, the API allows you to schedule overrides, so we built a little tool using the API that makes doing these overrides very simple.
What problems is the product solving and how is that benefiting you?
The major problem we are solving is incidents not getting answered, which since moving to Pager Duy, we have had no cases where an incident didn't get responded to.
Recommendations to others considering the product:
Take a look at the API documentation. We were able to automate a lot of our processes using the API, which has been very beneficial. If you don't have developers on staff, you could easily hire an independent contractor to build a little program that meets your needs using the API.
Best and most flexible scheduling capabilities are in PagerDuty
What do you like best about the product?
Flexibility and number of supported 3rd party apps integration.
What do you dislike about the product?
No easy way for one off shift swap for multiple days without using override for each day.
What problems is the product solving and how is that benefiting you?
Shift scheduling and incident escalation workflow.
Recommendations to others considering the product:
A ton of documentations are available. Search before contacting support.
Snowfire's PagerDuty Review
What do you like best about the product?
The seamless integration between the various devices/interfaces allowing to handle a pager easily from whichever means available at that point.
What do you dislike about the product?
The clunky feeling UI. It would be better to have a smooth looking and less bulky feeling UI.
What problems is the product solving and how is that benefiting you?
Handling on-call escalations.
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