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Best tool to resolve experience incidents.
What do you like best about the product?
PagerDuty is an easy to use tool and thanks to its user-friendly interface, we were able to start using it immediately after implementation. We got excellent customer support services from the customer team. It was easy to integrate PagerDuty with other of our products like Servicenow, GitHub, Datadog anf others. PagerDuty helps us identify incidents and respond to them automatically. It offers powerful analytical tools which help us analyze incidents so as to understand their root causes and take actions to prevent similar incidents from happening in future. It is very secure and always keeps all data safe from any cyber security threats.
What do you dislike about the product?
I have no dislikes for PagerDuty. The tool has been outstanding since day one and has met all our expectations. Everything in it works superbly and all features are easy to use.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us manage incidents more effectively. It allows us to automatically identify and respond to incidents with minimal human dependency. Since we started using PagerDuty, we have been able to ensure that incidents are identified at the early stages as soon as they begin and this gives us ample time to respond to them. This has helped us ensure very simple and effective user experiences to our customers.
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"A pleasure to work with"
What do you like best about the product?
We decided to use the Jeli incident bot to replace our homegrown tools for incident response and engaged in a trial of the full product as part of that -- we were honestly kind of bowled over by how everyone at Jeli was very engaged with us on switching to using the bot and eager to take feedback. We got great advice that really helped us smooth the transition, and almost everyone who has touched the Jeli tools has talked about how much easier things are with them and how they've really helped smooth out communications and data gathering.
What do you dislike about the product?
I honestly can't think of anything right at the moment -- the biggest issue for us is the cost of the full product for an organization of our size right at the moment, especially when it can be hard to articulate the benefit in the short term.
What problems is the product solving and how is that benefiting you?
Our previous incident managment process used a bunch of hacked-together Slack workflows that had a lot of friction when it came to opening incidents, keeping the rest of the organization updated, and taking notes for future use. This led to a lot of stress around incidents, especially for coordinators, and added an implicit level of resistance to even opening incidents. Using Jeli has made this entire process pretty seamless -- incidents are easy to start, it's easy to add updates to incidents (without cluttering Slack channels!) and now that we automatically open separate channels for every incident, it's easy to have one place to collect the communications around an incident. It's also making it easier for people to see the benefit of doing our communication in Slack rather than a voice or video call, where we tended to lose a lot of context before.
Jeli is a great addition to the Incident Learning toolbox
What do you like best about the product?
Jeli is easy to understand for engineers new to incident reviews. It allows for those engineers to quickly come up to speed on how to create an informative and engaging narrative.
What do you dislike about the product?
There is little to dislike. As an early adopter we've seen quick development and rolling out of new features that address pain points.
What problems is the product solving and how is that benefiting you?
Jeli is being used to improve our quality and efficiency around Learning from Incidents. It allows our teams to have a consistent experience across reviews.
Great Product With Useful Functions
What do you like best about the product?
keep our systems running smoothly. It's like having an extra pair of eyes that never sleep, always ready to alert us to issues so we can act quickly and efficiently. The level of organization and control it provides us with is simply unparalleled."
What do you dislike about the product?
PagerDuty's interface can be complex and overwhelming to new users. Plus, it can be expensive for small teams.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us quickly identify and resolve system incidents, ensuring minimum downtime and enhancing customer satisfaction
review of PagerDuty alerting tool
What do you like best about the product?
useful tool for alerting . Quck responded as soon as as alert triggered
What do you dislike about the product?
it does not provide proper reporting and costly
What problems is the product solving and how is that benefiting you?
alerting to enginners once critical alerts popups
Perfect product for oncall
What do you like best about the product?
Well... Pagerduty is almost perfect for oncall in terms of a product. It has all the features for on-call and incident management, alerting and escalations with good reporting. It has great integrations with almost all the monitoring tools as well as with communication tools like Slack and Teams. It provides a rich API which can be used for further customization if anyone is interested.
What do you dislike about the product?
Pricing would be the primary dislike for me. They increased cost for us without even informing. Eventually we had to switch off the service although we liked the product. Billing customer support has been pathetic. We have been working with them for over 8 months now just to close our account and no one there has a clue.
What problems is the product solving and how is that benefiting you?
Setting up on-call schedules is a breeze. The team knows when their schedule is, who is on call for the service and whom to contact for the specific services.
Ability to open incidents and contact respective teams is possible with their great slack integration.
Ability to open incidents and contact respective teams is possible with their great slack integration.
Pager duty is good
What do you like best about the product?
Pagerduty is very good and will used it.
What do you dislike about the product?
Pagerduty doesnt has best ui like squadcast
What problems is the product solving and how is that benefiting you?
its calls immediately as soon our sites goes down
Best tool to handle blocker and urgent outages
What do you like best about the product?
PagerDuty is a powerful tool for IT operations that helps teams to manage incidents and alerts. It provides a centralized view of all incidents so that teams can quickly identify and respond to problems.
What do you dislike about the product?
The user interface can be a bit complex, and it can take some time to learn how to use it effectively. PagerDuty does not have a built-in ticketing system, so teams must use a third-party solution for this purpose.
What problems is the product solving and how is that benefiting you?
PagerDuty provides a centralized view of all incidents so that teams can quickly identify and respond to problems. Also, It can be used to automate the alert management process, such as sending notifications to the appropriate team members and escalating alerts as needed.
Pagerduty Review
What do you like best about the product?
it very good alerting tool & useful for most critical alerts
What do you dislike about the product?
useful for most critical alerts & fast for alerting responce
What problems is the product solving and how is that benefiting you?
useful for most critical alerts & fast for alerting responce
Pagerduty for alerting
What do you like best about the product?
It was best to use and user friendly and most useful
What do you dislike about the product?
Alerting frequently and some time unable to stop them
What problems is the product solving and how is that benefiting you?
Incidents and real time management
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