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PagerDuty

PagerDuty | 1

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882 reviews
from G2

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    David L.

Team lead managing on call rotations

  • May 04, 2016
  • Review verified by G2

What do you like best about the product?
PagerDuty makes it a breeze to manage on call rotations, including rescheduling when people go on vacation or join/leave the team. Having set it up I basically never have to look at it until a person joins the team (YAY!) or a person leaves (NOOOO!!!!). I get notifications who is rotating on and off duty.

I have inputs from a bunch of different locations fed into PagerDuty and it was easy to setup up for all of them. The mobile app is also great!
What do you dislike about the product?
There's only one feature I'd really like out of PagerDuty and that's the ability to schedule multiple team members as if they were one person. This comes up every time a new team member joins as we'd like their first couple of on calls to be paired with somebody that knows what they're doing. I'd also like the mobile app to show who is on duty for a given rotation. Other than that (and we manage to work around that fine), I have no complaints.
What problems is the product solving and how is that benefiting you?
Our servers are generally very stable but it's good to know that we will get rapid notifications if any problems begin to emerge so we can coordinate a quick response.
Recommendations to others considering the product:
If you're not using PagerDuty, you should be.

    Verified User in Information Technology and Services

Never miss an issue again

  • April 26, 2016
  • Review verified by G2

What do you like best about the product?
It's reliable, you can get alerts through multiple channels and you can do on-call scheduling, escalation and routing. Lovely. It's also dogged at chasing you if you don't acknowledge an alert.
What do you dislike about the product?
Cost increases quite quickly when you get more people onboard.
What problems is the product solving and how is that benefiting you?
We needed a way to be alerted, at any time of day, reliably, no matter if we were at our desks or not. Emails are not visible enough and we found SMS to not be reliable from our own system.

PagerDuty solves all of these issues.
Recommendations to others considering the product:
Consider what type of alerting you want (there are other solutions for less money), what channels you need (PagerDuty has all that I can think of) and how you need to control alerts.

We love it because we can set complex on call schedules, escalation routing, overrides and we can have unlimited alert 'services'. This last one is important because we can divide up alerts from each customer into several categories and then control each of those differently, with different escalations and different maintenance periods. :)

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