Completely Misleading Product
Despite including the phrases "Full support is also available" and "Visit us at https://www.varnish-software.com/support/ to activate support", this product contains no support from Varnish.
Instead, when you contact them to try and activate support, they tell you they can't offer you support for this product and then try to sell you a separate subscription that includes support. Why are you even selling your software here if you won't support it? Unbelievable.
Thank you for bringing this to our attention. We genuinely apologize for any confusion or frustration caused by your recent experience with Varnish on the AWS Marketplace. We offer support for our cloud products as a separate subscription because many of our customers utilize community based support options. For those who need additional support we offer varying packages depending on need and required response times. We understand the importance of clear communication and transparency. We have taken your feedback seriously and have updated the information on the AWS Marketplace to provide clear and accurate details available to ensure that customers are well-informed about the support options and any additional subscriptions required for comprehensive assistance. Please feel free to reach out to us at info@varnish-software.com so that we can personally assist you if you want to subscribe for support as an additional cost. Link to our developer portal which hopefully also can provide some help. Varnish Developer Portal - by Varnish Software
Thank you for bringing this to our attention. We genuinely apologize for any confusion or frustration caused by your recent experience with Varnish on the AWS Marketplace. We offer support for our cloud products as a separate subscription because many of our customers utilize community based support options. For those who need additional support we offer varying packages depending on need and required response times. We understand the importance of clear communication and transparency. We have taken your feedback seriously and have updated the information on the AWS Marketplace to provide clear and accurate details available to ensure that customers are well-informed about the support options and any additional subscriptions required for comprehensive assistance. Please feel free to reach out to us at info@varnish-software.com so that we can personally assist you if you want to subscribe for support as an additional cost. Link to our developer portal which hopefully also can provide some help. https://www.varnish-software.com/developers/