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Excellent communication tool for business
What do you like best about the product?
User-friendly interface and easy to operate.
Lots of settings and preferences.
Lots of settings and preferences.
What do you dislike about the product?
Unstable in our large-scale monolithic environment.
What problems is the product solving and how is that benefiting you?
We mainly used emails for our in-company communication. After introducing rocket.chat the amount of our communication increased rapidly because of the easy of use, especially from iPhone.
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Reliable service, harmless upgrades, and responsive support.
What do you like best about the product?
stability, agility in support when necessary.
Simple, intuitive dashboard.
Simplicity for API integration.
Simple, intuitive dashboard.
Simplicity for API integration.
What do you dislike about the product?
When not used via the WEB, the service requires a lot of desktop processing.
There is no dashboard to monitor the quality of care.
There is no dashboard to monitor the quality of care.
What problems is the product solving and how is that benefiting you?
Internal communication between employees.
Customer service via omnichannel.
Customer service via omnichannel.
Great alternative to proprietary messengers
What do you like best about the product?
Roket Chat gives me everything I need from a messenger at work. Correspondence is well organized in threads. It is convenient to work with a group of employees using teams. There is a video call. The paid version has excellent integration with Active Directory, users, chats are synchronized with AD. Development is dynamic, many new features are added, developers listen to consumers and work individually.
What do you dislike about the product?
There are small bugs that sometimes take a long time to fix. There are no some familiar features from other messengers, for example, select several messages and forward them to another chat.
What problems is the product solving and how is that benefiting you?
Communication between employees. Automation of tasks through bots and integration with other systems. Notification from third party systems. Scheduler.
Amazing, great tool
What do you like best about the product?
What I like most about Rocket.Chat is that it's intuitive, because I can find everything I need quickly, the look is very good, and it's constantly being updated.
What do you dislike about the product?
I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making othe
I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making other edits such as text color and others.r edits.
I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making other edits such as text color and others.r edits.
What problems is the product solving and how is that benefiting you?
To adapt to our business model. With each update we manage to serve our client better, enabling new functions and improving the layout, because in this way, we are able to serve our client more efficiently.
Great workplace communication platform
What do you like best about the product?
One of the best things about Rocket Chat is that it is very user-friendly and easy to use, even if you are using it for the first time. It's very intuitive and easy to introduce at your work routine as an excellent app for team communication. Also, it's free to use, open source and has many integrations with other tools, which is great for any kind of companies.
What do you dislike about the product?
I really like the tool and actually don't have much to complain about it, but I think it could improve the mobile version experience.
What problems is the product solving and how is that benefiting you?
It was really helpful to improve team communication!
Easy to use
What do you like best about the product?
Is very easy to configure and use the plataform
What do you dislike about the product?
I didn't like the way you access the replay conversations, I found it confusing, to access it you have to click on the replay button, it could be opened just by clicking on the message
What problems is the product solving and how is that benefiting you?
Fast communication between business areas of the company
A platform that unites an internal communication system combined with a multichannel service system.
What do you like best about the product?
internal communication channels and functionalities
What do you dislike about the product?
can improve on the data and analytics part
What problems is the product solving and how is that benefiting you?
Internal communication between teams and human service for customers
Very nice and practical chat tool
What do you like best about the product?
Easy and intuitive tool. That comes with several features and settings. Very useful in everyday life, for exchanging quick messages and also supports the creation of teams and other channels.
What do you dislike about the product?
I find Rocket's research very bad to work with. It is not as efficient as other available tools on the market. I believe that they could improve this resource more, seeing that there are several others that stand out.
What problems is the product solving and how is that benefiting you?
The Rocket.Chat tool is solving the problem of fast communication between employees and teams. Streamlining the sending of screenshots, where they help in the better understanding of something that needs to be described.
Solve a lot of problems that I had with others chats and gave more options for how I can use a chat.
What do you like best about the product?
The mos helpful thing in Rocket.Chat for me is the user administration, since the registration and the permissions granularity too. Giving the possibility to choose what which user can do on the workspace.
What do you dislike about the product?
Sometimes the application is a little "heavy" to run. When we have a channel with a lot of messages and threads (and the threads have too much messages too), take some time do load the content.
What problems is the product solving and how is that benefiting you?
The integration with our customers, the internal communication and the users' administration. Furthermore, the webhook integrations help with some monitoring applications.
Normal experience
What do you like best about the product?
The possibility to open a thread to talk about some subject, the "reply" feature
What do you dislike about the product?
We cant connect different workspaces, so we have to open to many workspaces to deal with my company, rocket and clients
What problems is the product solving and how is that benefiting you?
Deal with company members
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