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Open Source Communication
What do you like best about the product?
Security and the fact it's open source are my favorite factors. I like its possible to use on-premise too, and that there are many cool user cases and relatively large customers using it.
What do you dislike about the product?
The only thing I can say I dislike is that Rocket.Chat is still not as widely adopted as some other closed-source chats. That is only a matter of time though and does not impact in anything on the product.
What problems is the product solving and how is that benefiting you?
It's creating secure/compliant communication. I like I can use a platform to talk to others without freaking out about data concerns. The performance increases therefore too.
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Overall a feature rich direct messaging solution
What do you like best about the product?
The variety of features at rocket.chat is almost unbeatable. The omnichannel integration and open integration of all services are also features that are missing from the competition.
What do you dislike about the product?
Sometimes we feel that new releases are not tested enough before they are rolled out. This isn't anything dramatic since support tries very hard to fix these issues, but sometimes bugs that were fixed years ago come up. We think that the QM process can still be improved.
What problems is the product solving and how is that benefiting you?
With rocket.chat we inform our employees with the webhook integration of all activities that occur in our software solutions. rocket.chat takes over the central role of communication in our organization without replacement.
It´s works really fine for corp enviroments, with the advantage to have all data on our own servers.
What do you like best about the product?
The on premises deploy metod, the possibility to audit the data logs, the features like compatibility with meetings services, like Jitsi-Meet for example or on premises cloud services like Nextcloud.
What do you dislike about the product?
The message data log is very cool but I think it needs some improvements like media logs, that are not possible to audit, like a picture or voice note for example.
What problems is the product solving and how is that benefiting you?
The data protection of the company, because all the resources are delpoyed on our own infrastructure, and nothing is routing to public internet, like cloud servers.
Rocket.chat Rocks
What do you like best about the product?
Simple to use, deliver what they promisse, the solution is stable and the deal with the commercial teams is easy
What do you dislike about the product?
The email solution on the omnichannel feature needs improovment
What problems is the product solving and how is that benefiting you?
We embed rocket.chat as part of our solutions, delivering chatbots with high capabilities and using rocket as one of the our best partners to human takeover
A Lot of features and easy to use.
What do you like best about the product?
Easy to install and use. It's easy to integrate and send messages between members.
What do you dislike about the product?
For developer New features can be harder, The documentation is poor and sometimes I found bugs.
What problems is the product solving and how is that benefiting you?
In my Company, a could change the Whatsapp Business to Rocket.Chat + WB API and center the communication.
Overall a great experience using Rocket.Chat for nearly 3 years! Pretty awesome being an Admin!
What do you like best about the product?
Functionality, integrations, Admin panel, Livechat agent management, there's a lot to like with Rocket.Chat and there's a lot of power under the hood.
What do you dislike about the product?
Self-hosting on your own server is very doable but can be tricky at times with regards to upgrades and backups. I wish there was a tier between $0 and $7.
What problems is the product solving and how is that benefiting you?
Rocket.Chat is giving Slack a run for its money and that's awesome. Being open-source is awesome too. We get much better value from Rocket.Chat than say Slack.
Lite communication tool to communicate across teams
What do you like best about the product?
1. Possible to get windows notifications either by using the rocket chat app or the website.
2. Create groups and link them with other tools (Jira, Jenkins).
3. Making a call is also something new that I appreciate.
4. Quote sentences and inline code are great basic features
2. Create groups and link them with other tools (Jira, Jenkins).
3. Making a call is also something new that I appreciate.
4. Quote sentences and inline code are great basic features
What do you dislike about the product?
1. As it's a lite communication tool, GUI is a little basic and does not provide many options compared to other expensive tools. So overall the usage of it is limited but still efficient for specific use cases.
What problems is the product solving and how is that benefiting you?
1. Communication with different teams. Using a web or app application is possible (So it can be also launched on Mobile to get a notification when someone sends you a message).
2. BUG track when a group is created to follow the status, you can add/remove members to the group.
2. BUG track when a group is created to follow the status, you can add/remove members to the group.
Rocket.Chat Review
What do you like best about the product?
Chat abilities, share attachments, emojis :)
What do you dislike about the product?
Nothing really negative to say about Rocket.Chat :)
What problems is the product solving and how is that benefiting you?
Chat/Instant Messaging, etc.
Scalable Group Messaging with good cost benefit
What do you like best about the product?
Rocket.Chat is a solution with outstanding performance and offers a good cost-benefit in its Saas version. The service meets all security requirements and allows many simultaneous users to send messages in different rooms. The interface is interactive and similar to other alternatives available on the market, and it is possible to access the platform on most devices. Therefore, this service meets the expectations of our team, and I believe that of most companies of all sizes.
What do you dislike about the product?
We've already had occasional errors related to notifications not being sent and the room's search engine not working correctly. However, support promptly helped us resolve such issues. Overall, we've had a good experience with Rocket.Chat.
What problems is the product solving and how is that benefiting you?
We used other forms of communication within the company. However, it was necessary to centralize this exchange of information in a single system so that everyone was aware of requests and discussions of information within and between teams. For this, we chose Rocket.Chat, which brought several benefits, such as improving the flow of information and ensuring that everyone has access to the information they need to perform their tasks correctly.
Rocket.Chat Overview
What do you like best about the product?
Being the biggest open source communication platform for organizations, it is helpful for secure communication between employees, colleagues, business partners, customers and all related stakeholders without any data ownership.
What do you dislike about the product?
It lacks some essential points, like it can't be integrated with SharePoint, so the status update is not possible during meetings, old text is challenging to find, and some minor stability issues that can be fixed, like chats refreshing.
What problems is the product solving and how is that benefiting you?
Rocket.Chat is a super alternative for Slack with low or no license cost, documentation is great, it's easy to use and provides a nice community to chat with all the business related people.
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