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Handy and Diverse Communication Tool
What do you like best about the product?
Quick communication tool with a number of customisable features. The option to search specific messages in a chat, reply to messages and jump to messages is the feature I use most and like the best. When looking for solution for a query in a channel, it becomes easy if you use keywords related to your issue for searching, if the solution is already provided, you can use it. The reply feature results in less confusion and more clarity regarding an ongoing conversation. The tool is very quick, sent messages can be deleted . Sharing files and images is also a feature that widely used by our team.
What do you dislike about the product?
The jump to message feature sometimes crashes the application and it stops working. There is a lag in the application if a channel is highly active and multiple users are communicating at once.
What problems is the product solving and how is that benefiting you?
Quick conversation tool. Has channels/forums for respective categories, so it's easier to get solutions to your problem and your queries answered. You can see messages shared before you joined a channel which helps in navigating through your issue more efficiently.
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An handy feature complete easy to use chat software for your company
What do you like best about the product?
It's open source, work flawlessly, you can host on your own infrastructure. reliable and works at it's best
What do you dislike about the product?
Migrating to another server is problematic sometimes. so only thig I disliked is about migrating to another server.
What problems is the product solving and how is that benefiting you?
It's too cost effective and keep my whole team on desktop, android, ios and web. it keeps everyone of us connected
Good for business because it is free and has SSO and administration of channels
What do you like best about the product?
authorization through Gsuite (SSO)
it is free
There is a possibility to create channels without the ability to write messages
it is free
There is a possibility to create channels without the ability to write messages
What do you dislike about the product?
UX\UI is bad, Skype or Slack is much better, but some basic functionality doesn't exist. Look slike beta version
What problems is the product solving and how is that benefiting you?
authorization through Gsuite
Administration for channels
Administration for channels
Quick Communication Tool
What do you like best about the product?
One of the things I like about this tool is easy to add a new server or as many servers as we like depending on the work that we have with different stakeholders. It makes it so easy to create different communication channels which is very handy when we have multiple projects to manage.
What do you dislike about the product?
The UI can be improved a bit and the mobile experience can able be worked on. Using it from a mobile device can be troublesome sometimes when we are in hurry and want to message someone instantly.
What problems is the product solving and how is that benefiting you?
We are basically using this to have internal / client communication with our core and client teams. It has made it easy to have different communication channels/servers as per need.
Reliable and easy to use messaging application
What do you like best about the product?
The best about thing about this application it's easy to use features which make it more user friendly. It allows us to create groups if we need to communicate to an entire section. It's "message history" is also great and all the functionalities is very clear.
What do you dislike about the product?
Till now i haven't face any issue with this application.
What problems is the product solving and how is that benefiting you?
I'm using this software to create different teams who can communicate separately about their topic in separate channel which gives us more freedom to understand needs of individual.
Highly Customisable Communications Platform which is easy to use
What do you like best about the product?
The most important part of implementing a communication platform in an organization is its ease of use and rocket. chat does it so well while being fully customisable. The use cases become endless, from communication within an organization to communication within two different organizations, making sure at the same time that it's simple to use. As an admin, it was easier to operate compared to others and customer support is always available to help you out.
What do you dislike about the product?
Rocket.chat in itself has nothing that we disliked, apart from a few bugs, which I hope will be fixed in upcoming iterations, and inconsistency in notifications received on mobile phones.
What problems is the product solving and how is that benefiting you?
Helped our clients' organization, to communicate in a better and more fluid way, both within the organization as well as with other organizations as well. Such a smooth communication process definitely leads to being more productive than before, which in turn impressed both our clients.
Very Useful Communication Tool
What do you like best about the product?
Installing the platform was very easy and intuitive. My team was up and running with it quickly without having any issues. I also really like the "message history" function offered - it makes it easy to pull up all correspondence. Lastly, the video functionality is very clear.
What do you dislike about the product?
Trying to get support was a difficult process - it would be nice if it was easier to talk to a live person. Also, the mobile notification functionality is a bit spotty and inconsistent - team members would sometimes not get notified of important messages.
What problems is the product solving and how is that benefiting you?
The problem we were solving is being able to communicate easily between team members, without getting bogged down by insufficient video or technology. Rocket.Chat allowed our team to do that very well.
All in one platform for customer support
What do you like best about the product?
It's easy to use and to create and public and private channel for communication. The API is easy to integrate and we can have good control over the software as an administrator.
What do you dislike about the product?
It can be integrated with few apps such as SharePoint, so we don't get status updates when in a meeting. It should also have the feature of voice calls which is missing.
What problems is the product solving and how is that benefiting you?
We are using Rocket chat as a communication platform for our team and as a customer support forum for helping out customers by fixing their issues and queries.
Easy to setup, powerfull and friendly chat
What do you like best about the product?
Easy to install and use. No need to create any manual. Users like simplicity. Easy to integrate with 3rd parties to make our team more productive. Good support and community.
What do you dislike about the product?
Updates sometimes kill the instance, and there is no easy way to update. Errors after updates sometimes force to downgrade.
What problems is the product solving and how is that benefiting you?
Using the free version, all communication needs for my team were satisfied. It is easy to share documents and collaborate together. Free applications for desktop and mobile solve problems when on the move. Works very well in the browser as well, without the need to install anything on the user`s pc.
Recommendations to others considering the product:
It is very flexible, easy to configure and set up a chat application.
Refreshing to use a chat platform where your data is actually private
What do you like best about the product?
Loads of chat options from voice, video and text messages so that you can easy choose one that works for the set situation or client.
What do you dislike about the product?
Nothing so far all working well so far and clients love it!
What problems is the product solving and how is that benefiting you?
We deal with over 200 clients and work on a lot of projects so having a chat room for each client works really well for our team.
Recommendations to others considering the product:
Great system that will change the way your team works. Would have been god send in lockdown wish we found it sooner.
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