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Rocket.Chat Community Edition

Rocket.Chat | 2.4.9

Reviews from AWS Marketplace

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External reviews

322 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Cilo R.

a good omnichannel tool

  • March 01, 2023
  • Review verified by G2

What do you like best about the product?
Omnichannel for external service, to interconnect my whatsapp
What do you dislike about the product?
48 / 5.000
Resultados de tradução
Resultado da tradução
Difficulty managing the service queue
What problems is the product solving and how is that benefiting you?
Multiple service channels and response speed for my customer

    Dennis C.

Great experience with Rocket.Chat

  • March 01, 2023
  • Review provided by G2

What do you like best about the product?
I like the fact that with Rocket.Chat you have the option to use it on-premise or as SaaS, also the omnichannel features are outstanding compared to competitors.
What do you dislike about the product?
The lack of instant integrations as Slack offers, with Rocket.Chat you can integrate almost everything, but you have to deploy by yourself.
What problems is the product solving and how is that benefiting you?
Allows communication with coworkers and also customers thru the omnichannel funtionalitties, it is awesome to have both conversations at the same place.

    Ana Carolina R.

The platform is easy to use.

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
Easy to use, intuitive platform and support is very good, it helps us to see the performance of the people who are using it.
What do you dislike about the product?
In the analytical menu, there can be a general comparison between departments. Avoiding selecting one by one to see the performance.
What problems is the product solving and how is that benefiting you?
I can assess whether my company's chat bot is efficient, which conversations are circulating in rocket chat and thus we can improve our chat bot.

    Evandro L.

I use Rocket.Chat on a daily basis

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
The hability to personalize settings, user permissions and the app makes Rocket Chat the best solution for enterprise communication with internal customer as well as final customers.
What do you dislike about the product?
The documentation website is not quite clear and misses some os the amazing features that comes along with community and enterprise options. Also the docs page should be available on other languages.
What problems is the product solving and how is that benefiting you?
Facilitar communication with other team members as well as final customers. With it we can solve problems in a fast manner as provide the final user with a great customer experience.

    Laila C.

Rocket.chat is a friendly platform and a easy way to comunicate.

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
I like we can create different channels and group conversation. And the idea our devs can change some features to match our necessities.
What do you dislike about the product?
Sometimes it can has bugs and I'd like I could call someone directly.
What problems is the product solving and how is that benefiting you?
We are a remote company and use Rocket.chat as our communication platform.

    Pedro S.

Really Good

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
It's really simple to use and delivers a lot, it's really straight foward to setup and provides a lot of insights for administrators.
What do you dislike about the product?
At the start we had some issues with estability and sometimes people get a lot of memory usage, but things got a lot better and also dark mode. Today, I really feel it's lacking a right click feature to show the options, instead going all the way to the right side and click on the three dots. I really like to compare rocket to Discord, since they share a lot of similarities, and this right click feature is something we really want.
What problems is the product solving and how is that benefiting you?
Today we have so much better time on set up accounts and as soon as a new employee joins, with a few steps he's ready to go. Also as we have older employees, they got used fast to the rocket chat. It's a really good chat.

    Daniela M.

Recomendo muito!

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
Recomendo muito a Rocket.Chat porque ela atende bem as questões de comunicação da organização justamente por ser funcional, organizado, tem ótima integração com os aplicativos e suporte com configurações personalizadas.
What do you dislike about the product?
Até o momento identifico como sendo uma plataforma muito boa e ainda não encontrei aspectos que gostaria de melhorias.
What problems is the product solving and how is that benefiting you?
Comunicação interna na empresa e entre times.

    Yasmim S.

Rocket.chat rocks!

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
I have been using Rocket.Chat for a few months now and I am really impressed with the platform. It is easy to use and set up, offers a wide range of features, and is extremely customizable to meet my needs.

One of my favorite things about Rocket.Chat is the ability to integrate it with other tools we already use, like Trello and Google Drive. This helps us keep all our information in one place and streamlines our workflow.

Additionally, Rocket.Chat has excellent customer support. Whenever I've had a question or issue, the support team was quick to respond and offered helpful solutions.

Overall, I would highly recommend Rocket.Chat to any team looking for a reliable, user-friendly communication platform packed with useful features. It truly is one of the best chat solutions available in the market today.
What do you dislike about the product?
The poor user interface and bugs that keeps going all day long
What problems is the product solving and how is that benefiting you?
It helps to communicate with my team

    Andrey C.

Simplicity

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
The ease of using rocket.chat was what most caught my attention. It is a simple software and fulfills the purpose of communication well.
What do you dislike about the product?
What I don't like about rocket.chat is that it was sometimes slow when sending gifs.
What problems is the product solving and how is that benefiting you?
The app version makes communication much easier when traveling. Your app is consistent and simple to use.

    Sergio Paulo F.

User-friendly and easy to learn

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
I love opensource solutions, and everything those kinds of tools can do. Omnichannel is the present and the future of customer support
What do you dislike about the product?
Push notifications and features are too limited on the free version
What problems is the product solving and how is that benefiting you?
Can answer multiple customers at the same time that I use it for internal collaboration. That saves us time

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