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Calabrio is wonderful
What do you like best about the product?
It provides you your schedule so that you are able to plan your work.
What do you dislike about the product?
There is nothing to dislike it is simply the best.
What problems is the product solving and how is that benefiting you?
It benefits with arranging my schedule and work flow.
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Calabrio at its Best Review
What do you like best about the product?
I like the fact that it gives us freedom to move throughout the day with no worries and we get to do everything at the right time.
What do you dislike about the product?
Honestly there is nothing that I dislisk on Calabrio because it is very informative about everything.
What problems is the product solving and how is that benefiting you?
It definetly improves agent adherence and even sends us notification to change aux status.
The calabrio app simplifies my work schedule
What do you like best about the product?
Calabrio app helps me follow my schedule as it notifies me of the next activity that is about to follow. Whenever I request for my schedule to be updated it gets updated immediately
What do you dislike about the product?
There is nothing I don't like about Calabrio ONE, ever since it was introduced at my workplace everything has become much more easier and simplified
What problems is the product solving and how is that benefiting you?
Calabrio has solved a massive problem that we were facing on a daily basis, Before we used to be sent our break/lunch times on a spreadsheet whereas now we just need to open our Calabrio ONE app and it notifies us of our next activity. It also helps us follow the correct schedule as it also shows pop ups as soon as the next activity follows.
Utilizing calabrio one has been an extra ordinary experience at my work place.
What do you like best about the product?
Calabrio one enables you to track your activities schedule times, apply for leave & check your leave days balance.
What do you dislike about the product?
There is not one thing I dislike about Clabrio one as it has made work much easier.
What problems is the product solving and how is that benefiting you?
One gets notified by Calabrio when next activity is about to start & end, and that helps with adhering to the scheduled activity times.
Calabrio | Contact Center Workforce Optimization
What do you like best about the product?
Calabrio's Contact Center Workforce Optimization suite is a standout solution that provides a comprehensive set of tools for managing and optimizing contact center operations. Its strengths in forecasting, scheduling, quality management, and analytics make it a valuable asset for any contact center aiming to improve efficiency and customer satisfaction. While there are areas for improvement, particularly in terms of initial setup and cost, the overall benefits and capabilities of the platform make it a highly recommended choice for contact centers looking to elevate their performance.
What do you dislike about the product?
The software can be complex to set up and use effectively, especially for new users. The variety of features and options may require significant training and time to master.
What problems is the product solving and how is that benefiting you?
The platform is praised for its user-friendly interface and versatility, making it suitable for various business lines and sizes
Great Software packed with features
What do you like best about the product?
Easy to use interface with lots of employee centric features.
What do you dislike about the product?
Limited in some complex environments with high multiskilling.
What problems is the product solving and how is that benefiting you?
Employee engement and empowerment is a key benefit of Calabrio, helps comapnies understand staffing requirements and react to change.
GREAT EXPERIENCE
What do you like best about the product?
The organization, and the time layouts make scheduling easy to see.
What do you dislike about the product?
sometimes there are glitches in the system and I have to re-login.
What problems is the product solving and how is that benefiting you?
Calabrio is making it easy for me to see my schedule.
Effective -
What do you like best about the product?
Ease in finding a call - specific to date or number
What do you dislike about the product?
finding calls related to keywords - difficult to build analytics
What problems is the product solving and how is that benefiting you?
Customer satisfaction
Generally easy to use.
What do you like best about the product?
Great to be able to see shifts for the week vs monthly. The different colours for different tasks is very helpful as you're able to see what you need to work at a quick glance.
What do you dislike about the product?
When trying to change a shift time/tasks, the system logs out quite a lot after I try and confirm the change. Possibly due to inactivity. Wish it would log out first before i have tried to action any changes.
What problems is the product solving and how is that benefiting you?
Able to rearrange shifts when swaps have been requested by colleagues. Benefits are that it is quick and easy to use, so changes can me made quickly and give us time back for other work.
new changes are great
What do you like best about the product?
I like that we can now see and have more options available. VTO for example you can now see if approved or not when you appile its great upgrade
What do you dislike about the product?
not really any anymore, since the new update much better
What problems is the product solving and how is that benefiting you?
the VTO issue being on pending was not fun ut now it good you get a quick reply and know whats up, right away.
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